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Public Tickets

Josh Envato Toolkit Automatic UpdatesClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 31, 2016 at 7:19am   3 Most recent comment from TheFox Support:Hello Josh,I hope you have been able to fix the issue.We are going to update our Theme update article because the envato tool kit changed for an other plugin since their API changed.Do not hesitate ... Josh Mobile Menu Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 28, 2016 at 8:05am   4 Most recent comment from TheFox Support:Hello Josh,You're welcome!Glad to have been able to help,You can thanks us by thinking about using Thefox theme in your next project :)Do not hesitate to contact us if you have more questions.Have a n ... Aasif Ebrahim URGENT! Revolution Slider Update requiredClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 28, 2016 at 7:26am   9 Most recent comment from TheFox Support:Hello Aasif,We can't tell you how to do this because it differ depending your hosting, if you contact your host support and tell them about the problem and folder permissions they should be able to do ... Darko Jergovic Checkout-steps not working as they should - big usability issue accoording the interactionClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 28, 2016 at 7:21am   6 Most recent comment from TheFox Support:Hello Tomweston, thanks for contacting us.This will be fixed in today update ( it should be release tonight ).Sorry for the inconvenienceDo not hesitate to contact us if you have more questions. ... Katherine Menu and HeaderClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 26, 2016 at 12:10pm   8 Most recent comment from TheFox Support:Hello Katherine,You're welcome1. If you want to do this : Go edit your current columns that doesn't show properly on mobile and check this box to make them hidden on mobilehttps://drive.google.com/ ... Dave Images not displaying with posts on 'category' pageClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 26, 2016 at 11:51am   4 Most recent comment from TheFox Support:Hello Dave,Unfortunately if you don't want to touch the database or php file you will need to do it 1 by 1.Do not hesitate to contact us if you have more questions. Regards. Dru Body Background for Full Width LayoutClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 25, 2016 at 4:41am   4 Most recent comment from TheFox Support:You're welcome!Do not hesitate to contact us if you have more questions. Regards. Josh Portfolio Hover TextClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 22, 2016 at 8:43am   20 Most recent comment from TheFox Support:Glad to have been able to help!Do not hesitate to contact us if you have more questions. Regards. Simon Parr Visual Composer Not WorkingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 21, 2016 at 8:52am   2 Most recent comment from TheFox Support:Hello Simon, thanks for purchasing Thefox!First you may want to update the theme to 1.593For the problem with the Templatera plugin, this doesn't come with our theme, so please remove it and it shoul ... Stephen Related Posts by Current Post CategoryClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 20, 2016 at 7:24am   2 Most recent comment from TheFox Support:Hello Stephen, thanks for purchasing Thefox!I am glad you like our theme!If you want to change the related post to check the category and not the tags then please edit the single-default.php ( TheF ... Benjamin Portfolio // Change portfolio overviewClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 20, 2016 at 7:22am   6 Most recent comment from TheFox Support:You're welcome!Glad to have been able to help you!Do not hesitate to contact us if you have more questions. Regards. Gábor Weiszkopf An update to your purchaseClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 20, 2016 at 6:31am   2 Most recent comment from TheFox Support:Hello Gabor,It depends which version of wordpress and the version of the theme you are using, if you are currently using wordpress version that is older than 4.5 then you may not need to update the t ... Stratos Agiani Scrolling problem with pages with tabs and accordeinsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 19, 2016 at 7:07am   10 Most recent comment from TheFox Support:Hello Stratos,It would be awesome if you can send us the content of the page that has problem or give me a link and access to a backend where I can see the page content.Thanks a lot. Marco Lomonaco Issues on Windows phone and another questionClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 18, 2016 at 8:43pm   5 Most recent comment from Marco Lomonaco:Hello,Yes, the other ticket is ok, the problem was solved. I didn't know I had to close the tickets once they're solved, sorry for that!About my actual problem, I used the standard browser (edge, la ... Liam Replace Icon with an ImageClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 18, 2016 at 5:44am   2 Most recent comment from TheFox Support:Hello Liam, we saw and replied to your reply.You can re-contact us in this ticket if needed.Regards