Public Tickets
Amy
Getting StartedClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 19, 2016 at 9:17am
11
Most recent comment from TheFox Support:Hello Amy,The font we used is RalewayDo not hesitate to contact us if you have more questions.
Regards.
Soumendra
Theme forest download takes forever Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 18, 2016 at 8:35am
2
Most recent comment from TheFox Support:Hello,You can download the installable file only from your download page : http://themeforest.net/downloadsThen click the download button of the theme and select Installable WordPress file onlyDo not ...
Capt Obvious
icon boxesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 18, 2016 at 8:33am
8
Most recent comment from TheFox Support:Hello,Do you have a link to share?Are you using the same type box for all the icon box?Regards
Eunice
updateClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 17, 2016 at 10:38am
4
Most recent comment from TheFox Support:Glad to hear that!You're welcome!Do not hesitate to contact us if you have more questions.
Regards.
David
Update to Latest Visual ComposerClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 17, 2016 at 10:17am
6
Most recent comment from TheFox Support:You're welcome!Do not hesitate to contact us if you have more questions.
Regards.
Johan
Demo Images MissingClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 17, 2016 at 10:01am
4
Most recent comment from TheFox Support:Hello Johan,It's also taking time to remove all images from the demo so yeah not a really good news for us too.Glad to hear that you like the theme, Do not hesitate to contact if you have any questio ...
Golpar
Hero Style - Slider RevolutionClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 16, 2016 at 6:17am
4
Most recent comment from TheFox Support:Hello,What time is set to 9minutes?If you only have 1 slide set the slider as a Hero sceneAlso please update the theme to 1.57, the version you are using is currently not compatible with WordPress 4.5 ...
Josianne Masseau
Portfolio gallery glitchClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 15, 2016 at 9:10am
2
Most recent comment from TheFox Support:Hello Josianne, thanks for purchasing Thefox!First for the issue you are having with the modules not working it is because you have updated WordPress to 4.5 but are not using the latest version of our ...
Capt Obvious
revolution slider wont play automaticallyClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 15, 2016 at 9:01am
3
Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have more questions.
Regards.
Golpar
Staff pagesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 15, 2016 at 8:32am
4
Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have more questions.
Regards.
Chris
Tabs Accordions and Tours not workingClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 15, 2016 at 8:27am
5
Most recent comment from TheFox Support:Hello everyone,Please make sure to deactivate and delete the visual composer,Then update the to the version 1.56 : Theme updateThen go to Appearance > install plugins to install the newest version o ...
Trenton
Wordpress update broke your jqueryClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 14, 2016 at 10:00am
5
Most recent comment from TheFox Support:Hello,We are working on WordPress 4.5 update, it should be ready today and fix the problems you are having.
Sorry for the inconvenience and thanks for your patience.
RegardsIF you can wait use t ...
David
Equal Height Row breaks layout in FirefoxClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 14, 2016 at 9:47am
4
Most recent comment from TheFox Support:Hello David,We will check the problem, really strange that only firefox doesn't work.Today we will update thefox for wordpress 4.5, I hope our team can also fix the problem for firefox.Regards
Andrei
Resize sidebarClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 13, 2016 at 11:37am
4
Most recent comment from TheFox Support:Hello Andrei,Glad to hear that!Currently I don't see any white space on your website, if you want to change the space height between the menu / title and the content you can add this custom css ( the ...
Amy
Change size of logoClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 13, 2016 at 11:28am
2
Most recent comment from TheFox Support:Hello Amy, thanks for purchasing Thefox!The problem is that your logo is really too big 1300 * 1300 you only need something like 400*400 or 300*300 and also because the logo has a lot of blank space ...