Okay

Public Tickets

Gábor Weiszkopf An update to your purchaseClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 20, 2016 at 6:31am   2 Most recent comment from TheFox Support:Hello Gabor,It depends which version of wordpress and the version of the theme you are using, if you are currently using wordpress version that is older than 4.5 then you may not need to update the t ... Stratos Agiani Scrolling problem with pages with tabs and accordeinsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 19, 2016 at 7:07am   10 Most recent comment from TheFox Support:Hello Stratos,It would be awesome if you can send us the content of the page that has problem or give me a link and access to a backend where I can see the page content.Thanks a lot. Marco Lomonaco Issues on Windows phone and another questionClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 18, 2016 at 8:43pm   5 Most recent comment from Marco Lomonaco:Hello,Yes, the other ticket is ok, the problem was solved. I didn't know I had to close the tickets once they're solved, sorry for that!About my actual problem, I used the standard browser (edge, la ... Liam Replace Icon with an ImageClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 18, 2016 at 5:44am   2 Most recent comment from TheFox Support:Hello Liam, we saw and replied to your reply.You can re-contact us in this ticket if needed.Regards Meritxell Castillo Custom iconsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 18, 2016 at 5:44am   4 Most recent comment from TheFox Support:Hello Liam,It depends the icon you are using,You need to make a right click and see the icon class you are using, then you can add custom css to the icon class to put the image as a background.Do not ... Dave Blog Post links redirecting to home pageClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 18, 2016 at 5:26am   2 Most recent comment from TheFox Support:Hello Dave,It seems that only this post is not available,Maybe the permalink changed, so you can try to go to Settings > Permalinks and click save changes.If that doesn't fix the problem go edit the ... Kayla Parallax not working in EdgeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 17, 2016 at 8:29pm   4 Most recent comment from Kayla:HiWe are using the most up to date version of edge..The problem is we could disable our minify option but without it the site is so slow it is almost unusable..Is there anyway you can help with site s ... Josh Remove Blog Slider ExcerptClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 16, 2016 at 7:28am   2 Most recent comment from TheFox Support:Hello Josh,You can add this custom css ( thefox > styling options ) :.slide_post_info p { display:none; }This should do the trickDo not hesitate to contact us if you have more questions. Regards. Dan Remove Header Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 16, 2016 at 7:14am   4 Most recent comment from TheFox Support:Hello Dan, I am not sure to understand which part of the page you want to remove, the white block you see under the footer is showing because your page don't have any content. The code we sent y ... Wouter Oder and link of staffClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 14, 2016 at 5:45am   22 Most recent comment from TheFox Support:Hello Kaur,I am sorry but can you create a new ticket under Thefox category giving us more information about your current settings.Regards Dave Updating Page resets slider options and tagClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 13, 2016 at 8:32am   2 Most recent comment from TheFox Support:Hello Dave, thanks for purchasing Thefox!That's really strange, it's maybe a problem with the server configuration.Maybe a database problem, since the page option and slug are saved in the database wh ... Monika circle chart with no %Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 13, 2016 at 8:26am   2 Most recent comment from TheFox Support:Hello Monika,This is the "count to" module using the big icon circle style.Do not hesitate to contact us if you have more questions. Regards. Josh Blog Slider HeightClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 12, 2016 at 7:48am   2 Most recent comment from TheFox Support:Hello Josh,If you want to edit the slider size you need to go edit the rd_blog_slide.php which is in Thefox/functions/rd_shortcodes/ folderAnd change the dimension you can find line 121 (570, 545)Do ... NoName Recaptcha in Contact Form 7Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 11, 2016 at 7:46am   2 Most recent comment from TheFox Support:Hello NoName, thanks for purchasing Thefox!For the option you want to add this may required additional plugin or php modifications, unfortunately our support doesn't cover modifications.When using o ... Reid Horton Mobile Menu Does Not Work At AllClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 11, 2016 at 7:38am   2 Most recent comment from TheFox Support:Hello,We just tried to check your site and it is working without any problem.Please try to clear the browser cache and also your local cache.Regards