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Public Tickets

John Brand Canvas.js Type ErrorClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 22, 2015 at 10:26am   2 Most recent comment from TheFox Support:Hello John, thanks for purchasing Thefox!This error is not important, it will be generated when the canvas ( rounded progress bar ) is not showing when the page is loaded, it shouldn't slow down the w ... Adam Not loadingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 21, 2015 at 10:16am   3 Most recent comment from TheFox Support:Hello Adam,It seems you had a problem while the demo import.Please go edit the page you want to use and click "Update" then you should be able to access the page.Do not hesitate to contact us if you h ... George K Lightbox doesn't appearClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 21, 2015 at 10:10am   4 Most recent comment from TheFox Support:Hello George,Glad to hear you have been able to fix the problem!Do not hesitate to contact us if you have other questions.Regards Mike Staff columns not displaying correctlyClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 19, 2015 at 11:40am   6 Most recent comment from TheFox Support:You're welcome!Do not hesitate to contact us if you have other questions.Have a nice weekend!Regards Remko No pictures/phots once imported demo contentClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 18, 2015 at 9:32am   2 Most recent comment from TheFox Support:Hello Nemko, thanks for purchasing Thefox!The pictures we use in our demo need copyright so have been modified by placeholder.For the slider you need to import the slider you want to use, you should f ... Daniel Eskandar getContext Function generates 50'000 errorsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 18, 2015 at 9:05am   2 Most recent comment from TheFox Support:Hello Daniel, thanks for purchasing Thefox!What you should do to improve your website speed :- enable gzip compression for your server- improve your image ( using wpsmush plugin for example )The error ... Mike Possible to allow "authors" to edit staff members?Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 18, 2015 at 8:48am   1 Most recent comment from Mike:Hello,Is it possible to grant permissions to author level status users to edit staff members? I've tried adding several user role plugins and nothing I've tried so far has worked.Thanks! Joel Tables with link or imageClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 17, 2015 at 11:22am   7 Most recent comment from TheFox Support:Hello Joel,When you have copied the HTML, you need to put it in the Raw HTML moduleSee screenshot : https://drive.google.com/file/d/0B4U2I7SLFLQYZnRKcTdqVklURFk/view?usp=drivesdkUnfortunately this is ... toni WMPL problemsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 17, 2015 at 10:43am   4 Most recent comment from TheFox Support:Hello Toni,Could you please update thefox to the latest version which is 1.34I think that could fix the problem.If that still doesn't please send us a private reply with an user info so we can log in ... Filippo Home Page Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 11, 2015 at 1:03pm   4 Most recent comment from TheFox Support:Helle again,you're welcomeIf you are talking about the top image ( Dream big think different ) this is revolution slider.Do not hesitate to contact us if you have other questions.Regards Jesper Visual Composer plugin - Update failureClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 11, 2015 at 12:46pm   6 Most recent comment from TheFox Support:Hello Tomas,Make sure you have the theme version 1.34 installed.Delete the visual composergo to appearance > install plugins to install the version 4.8.1 of the visual composerWe are currently working ... Otavio Translate ButtonClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 11, 2015 at 12:00pm   4 Most recent comment from TheFox Support:You're welcome!Glad to hear that!Do not hesitate to contact us if you have other questions.Regards Mohammad Rasti Some Problem with FoxClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 11, 2015 at 11:57am   2 Most recent comment from TheFox Support:Hello Mohammad, thanks for purchasing Thefox!1. Using 2 blog module with the load more navigation unfortunately doesn't work.2. This is strange, can you tell us which module or what the blog post cont ... Felipe Blog resized imagesClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 11, 2015 at 11:26am   4 Most recent comment from TheFox Support:You're welcome!Do not hesitate to contact us if you have other questions.Regards Matthew Is it possible to change the header details for mobileClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 9, 2015 at 10:57am   4 Most recent comment from TheFox Support:Hello,If you want to hide the header for all screen just add :#header_container { display:none; }Do not hesitate to contact us if you have other questions.Regards