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Public Tickets

June dela Cruz Page not found issue on IEClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 8, 2015 at 11:50am   2 Most recent comment from TheFox Support:Hello, thanks for purchasing Thefox!The link you gave us doesn't exist, this is why you can't find.Do you have a problem with your own website?Regards, James WooCommerce Product PageClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 8, 2015 at 10:45am   2 Most recent comment from TheFox Support:Hello James, thanks for purchasing Thefox!To modify the single product page layout this will need html and php modifications, the content you will add in the single post using the visual composer will ... Sam Remove bylines (author, category, comments) on blog Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 7, 2015 at 11:15am   4 Most recent comment from TheFox Support:You're welcome!You can try to add this custom css :.sb_widget { border: 1px solid #000000; padding: 20px; }Change the color code to the one you want to use.Do not hesitate to contact us if you have ot ... Filipe Henriques One Page SetupClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 6, 2015 at 10:54am   2 Most recent comment from TheFox Support:Hello Filipe, thanks for purchasing Thefox!Please check this documentation page to see how to set the one page : http://thefoxwp.com/wp-content/themes/TheFox/includes/documentation/thefox_documentatio ... Tadeh Sensei PluginClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 5, 2015 at 10:21am   2 Most recent comment from TheFox Support:Hello Tadeh,Unfortunately we didn't make the theme compatible and have no plan to make an update for it in the near future,also our support doesn't cover modifications so we won't be able to help you ... Aureo Melo Problem full width backgroundClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 4, 2015 at 9:12am   4 Most recent comment from TheFox Support:Hello,Are you sure you browser size is set to 100%?ctrl + mouse scroll to change the size.If this is not the problem can you send us your site link.Do not hesitate to contact us if you have other ques ... jay Add widget to top barClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 3, 2015 at 10:11am   2 Most recent comment from TheFox Support:Hello Jay,Unfortunately we don't support for customization,The thing you would have to do is to add the custom code for the google translator in the header.php top_bar > wrapper div.Do not hesitate to ... Otavio Specific MenuClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 2, 2015 at 10:56am   2 Most recent comment from TheFox Support:Hello Otavio, thanks for purchasing Thefox!You could change this specific page to use the "One page template" and then create a different menu and set it for the "One page menu"Do not hesitate to cont ... Kate Double Buttons & Related ProjectsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 2, 2015 at 10:34am   8 Most recent comment from TheFox Support:Ok that's strange, could you create a new ticket with the site and give us access to your dashboard.Thanks. BEN different sequenceClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 2, 2015 at 10:24am   2 Most recent comment from TheFox Support:Hello Ben, thanks for purchasing Thefox!The problem is that the posts height is different, it seems you removed the description to make the posts all the same size and that fixed the problem.Do not he ... Olain Guirigay Notice after updateClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 2, 2015 at 9:59am   4 Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have other questions.Regards Anesu Visual Composer blank after uploadClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 30, 2015 at 10:49am   2 Most recent comment from TheFox Support:Hello Anesu, thanks for purchasing Thefox!Can you tell us what is the theme version and wordpress version you are using, also the visual composer version.What you can try to do :- delete the visual co ... Curtis Miller Cache - Recommendations / Settings Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 30, 2015 at 10:45am   2 Most recent comment from TheFox Support:Hello Curtis,When looking to the website you sent us it's currently not using Thefox so it's hard to tell.But you may want to use wp super cache plugin, no need to use the minify settings just cache s ... Raj How to apply layouts on my blog page?Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 27, 2015 at 7:28am   2 Most recent comment from TheFox Support:Hello Raj,You can add the blog module to the page and set it as your homepage, if you want to change the query order you will have to change the rd_blog.php or ajax-handlers.php if you are using the l ... Jeremy Wiles Uploaded image quality looks degradedClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 27, 2015 at 7:10am   4 Most recent comment from TheFox Support:Hello Jeremy,This is really strange, if the thumbnail generated is use in a big place, the image will take all the width and maybe more big than the original size, this will make the image blurry, but ...