Public Tickets
Marie
Background VideoClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated February 6, 2016 at 5:45pm
5
Most recent comment from Coolty Hunter:I am canvassing for solutions to my video issue. The link that is provided below does not lead to an active page.I may have to repost my own question
Pathana
Pricing TablesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated February 6, 2016 at 11:19am
4
Most recent comment from TheFox Support:You're welcome!Do not hesitate to contact us if you have more questions.Have a nice weekendRegards.
Luke Pasternak
transparent header problemClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated February 6, 2016 at 11:07am
2
Most recent comment from TheFox Support:Hello Luke, thanks for purchasing Thefox!To set the header to transparent you need to do it from the page options :http://thefoxwp.com/wp-content/themes/TheFox/includes/documentation/thefox_documentat ...
Anita
Faile by demo content installationClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated February 6, 2016 at 11:01am
5
Most recent comment from TheFox Support:Hello Alexandru,If you have those error it is because you imported the demo and don't have woocommerce installed, those errors are not important if you are not planning to use Woocommerce.Regards
ali
link on portfolios page missingClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated February 6, 2016 at 10:23am
4
Most recent comment from ali:FIXED - PLEASE CLOSE
Corla
Youtube videoClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated February 5, 2016 at 12:09pm
2
Most recent comment from TheFox Support:Hello Corla, We don't see any black strip currently, did yuo manage to fix the problem?The strips usually appear to adjust the ratio to the user screen.Do not hesitate to contact us if you have more q ...
Stanley
Duplicated Header on MobileClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated February 5, 2016 at 11:33am
2
Most recent comment from TheFox Support:Hello Stanley, thanks for purchasing Thefox!Could you please try to deactivate the minifying plugin you are using.I think this is causing the problem.If not please re-contact us.Regards
Eunice
Video backgroundClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated February 5, 2016 at 11:30am
2
Most recent comment from TheFox Support:Hello Eunice,Unfortunately mobile and tablet usually open video in other application this is why this doesn't work.We don't have a solution for this problem.Do not hesitate to contact us if you have m ...
Chris Dermody
visual composer on project pageClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated February 5, 2016 at 11:10am
3
Most recent comment from TheFox Support:Hello Chris, thanks for purchasing Thefox!Glad you have found the answer by yourself and sorry for not being able to help you this time.Do not hesitate to contact us if you have more questions.Regards ...
Trond
language (po)Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated February 5, 2016 at 11:02am
12
Most recent comment from TheFox Support:Glad to hear that!You're welcome!Do not hesitate to contact us if you have more questions.Regards.
Curtis Miller
Google AnaliticsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated February 5, 2016 at 10:36am
4
Most recent comment from TheFox Support:Hello Curtis,thanks for the feedback, it seems that our team forgot to remove this part of the documentation.Thanks for letting us know and sorry for the inconvenience.Do not hesitate to contact us if ...
Corla
Navigation Menu items only appear when you hover over drop-down menuClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated February 3, 2016 at 10:14am
2
Most recent comment from TheFox Support:Hello Corla, thanks for purchasing Thefox!I see you are currently using the transparent menu and the menu link are white when using it, the homepage video background is also white, it's maybe why you ...
Fernando Santos
ButtonClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated February 2, 2016 at 8:35am
10
Most recent comment from TheFox Support:Hello Fernando,If you update everything ( Theme, plugins, wordpress ) then everything will be ok.Do not hesitate to contact us if you have other questions.Regards
Kevin
Anchor links in MenuClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated January 30, 2016 at 11:46am
2
Most recent comment from TheFox Support:Hello Kevin, thanks for purchasing Thefox!Change the custom link to #servicesnot /#servicesThat should fix the problem.Do not hesitate to contact us if you have other questions.Regards
Pipo
404 page after clicking on a staffClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated January 29, 2016 at 11:26am
4
Most recent comment from TheFox Support:Hello Pipo, glad to hear that has fixed the problem.We seems to be able to see the portfolio, for the contact form it is maybe because you don't have any contact form created or because the module not ...