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Public Tickets

Chris McAuliffe Rev Slider LicenseClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 19, 2015 at 2:19pm   6 Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have other questions.Regards be_Conor Comment Required FieldsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 18, 2015 at 8:54am   4 Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have other questions.Regards Olivier Sécher No LoadingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 17, 2015 at 10:09am   3 Most recent comment from TheFox Support:Hello Olivier, thanks for purchasing Thefox!I think you had a problem while importing the pages.Please go edit the page that doesn't load and click update.Then you will be able to access the page.Rega ... Somerset Webservices Single Image Caption - Bug NotificationClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 17, 2015 at 9:43am   6 Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have other questions.Regards Jorge Visual Composer - Frontend button does not appear Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 17, 2015 at 9:39am   6 Most recent comment from TheFox Support:Hello Richard,Since the file is from a sub folder you will need to modify the vc-functions.php from the main file.Do not hesitate to contact us if you have other questions.Regards Eddie Chan Hiding the simple loaderClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 17, 2015 at 8:34am   2 Most recent comment from TheFox Support:Hello, thanks for purchasing Thefox!You can add this custom css ( thefox > styling options ) :#preloader_3 { display:none; }Do not hesitate to contact us if you have other questions.Regards Laz Portfolio Filter has a side vertical scrollbar?Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 17, 2015 at 12:45am   5 Most recent comment from Laz:I wont be using portfolios any longer so this is no longer required. Thank you for your help! Richard Slider not showing on a smartphoneClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 16, 2015 at 7:29am   27 Most recent comment from TheFox Support:Hi Richard,It was a problem with the cache, we made the modifications to the main theme media-queries_wide.css file but it seems that the website didn't update the cache, we switch to main theme then ... Edgar ProductClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 14, 2015 at 8:56am   5 Most recent comment from TheFox Support:Hello Edgar,I am sorry but could you update the theme to 1.34, I think it's one of the fix our team made in the new update.Do not hesitate to contact us if you have other questions.Have a nice weekend ... Richard How to make custom single.php file editable in backendClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 12, 2015 at 8:38pm   2 Most recent comment from TheFox Support:Hello Richard,Unfortunately this is not possible,You can make the visual composer available to edit the post content but you can't make the all page be editable with the visual composer if you used th ... Joe Using the Portfolio Post Widget (footer)Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 12, 2015 at 8:28pm   4 Most recent comment from TheFox Support:If you still have any problem do not hesitate to contact us.Regards jason Custom Submit Button TextClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 12, 2015 at 8:28am   2 Most recent comment from TheFox Support:Hello Jason, thanks for purchasing Thefox!You can change the contact form from the Contact tab, please check this documentation for more information :http://thefoxwp.com/wp-content/themes/TheFox/inclu ... Shawn Button on Menu Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 12, 2015 at 8:22am   2 Most recent comment from TheFox Support:Hello Shawn,This is not possible but what you could do is add a custom link to your menu and add a class to the menu item, then add custom css to make the menu item like a button.Do not hesitate to co ... Shawn White menu line won't go away Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 12, 2015 at 8:21am   2 Most recent comment from TheFox Support:Hello Shawn,You can remove it from Thefox > header styling :https://drive.google.com/file/d/0B4U2I7SLFLQYbDVSZHEyWlQyQ1U/view?usp=drivesdkDo not hesitate to contact us if you have other questions.Rega ... Brad Missing Demo Files (OnePage)Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 12, 2015 at 8:17am   5 Most recent comment from TheFox Support:You're welcome!Do not hesitate to contact us if you have other questions.Regards