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Public Tickets

Cheyne License for visual composerClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 14, 2015 at 12:07pm   2 Most recent comment from TheFox Support:Hello Cheyne,There is no purchase code included for the premium plugins ( Plugins Licenses ), to update the premium plugin please check this article: Plugins Update.Do not hesitate to contact us if yo ... Cheyne Staff Button GoneClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 14, 2015 at 12:06pm   2 Most recent comment from TheFox Support:Hi Cheyne,Do you mean you don't see the staff posts tab on the wordpress dashboard?Did you installed our thefox custom posts plugin?Regards Enes Bilgin LanguageClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 14, 2015 at 11:56am   2 Most recent comment from TheFox Support:HelloFor translation you need to create the po file for your language.The easiest way to translate the theme is to use Poedit and to create a po file of your language.You can find the .po file in the ... Mike Mobile Footer MenuClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 14, 2015 at 11:48am   2 Most recent comment from TheFox Support:Hi Mike,You could try to add this custom css ( thefox > styling options ) :#footer_coms ul { display:block!important; }Do not hesitate to contact us if you have other questions.Regards Jesper form styles on mobile devicesClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 13, 2015 at 11:01am   4 Most recent comment from TheFox Support:Hi Jesper, thanks for the feedback!We will add this to our next update!Thanks a lot, hope you had a nice weekendDo not hesitate to contact us if you have other questions.Regards geo gil pluginsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 13, 2015 at 11:00am   2 Most recent comment from TheFox Support:Hello Geo, thanks for purchasing Thefox!If you have problems with installing the plugins you can install the plugins from the dashboard, go to the includes/plugins folder and you will find all the zip ... jesus pulido Single imageClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 12, 2015 at 1:59pm   4 Most recent comment from TheFox Support:You need to update the visual composer.Remove the visual composer, go to appearance > install plugins to install the new version.We did it for you, it should be working now.Do not hesitate to contact ... Alec Tao Revolution sliderClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 11, 2015 at 7:41am   4 Most recent comment from TheFox Support:Hi Alec, glad to have been able to help you!About your blog page, are you creating it using the blog module or have you it set as posts pages? ( settings > reading )If you have it set as your blog pag ... Ernie Can't create a portfolio correctlyClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 10, 2015 at 12:21pm   2 Most recent comment from TheFox Support:Hello Ernie, thanks for purchasing Thefox!If you have created your portfolio post then you need to create the portfolio page using the portfolio module : http://thefoxwp.com/wp-content/themes/TheFox/i ... Whitney Pages not saving consistantlyClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 10, 2015 at 11:09am   4 Most recent comment from TheFox Support:You're welcome!Do not hesitate to contact us if you have other questions.Regards Wyfenbok LLC Blog Date FormatClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 10, 2015 at 10:38am   4 Most recent comment from TheFox Support:Hello,We also have other customers asking about the date, so our team is going to make change about the date so the user will be able to set the date settings from wordpress dashboard.Thanks for your ... Aaron How to make content images retina readyClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 10, 2015 at 10:36am   2 Most recent comment from TheFox Support:Hello Aaron,To set the image retina ready, you need to set double size image.If you set the thumbnail size to 200x50 the wordpress will create a thumbnail 200x50 so the image wont be retina ready.The ... Giacomo Expert content + rev slider 5Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 10, 2015 at 10:24am   20 Most recent comment from TheFox Support:Hello, just copy and paste the index.php in the child folder, from ftp yes.Do not hesitate to contact us if you have other questions.Regards nitin Issue with Product PageClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 9, 2015 at 12:01pm   4 Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have other questions.Regards Ramon Fatal ErrorClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 8, 2015 at 10:48am   2 Most recent comment from TheFox Support:Hello Ramon, thanks for purchasing Thefox!Please delete the visual composer plugins, then go to appearance > install plugins to install the new version of the visual composer.This should fix the probl ...