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Public Tickets

Pete UpdatingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 2, 2015 at 10:33am   6 Most recent comment from TheFox Support:Hello Pete,If you have modified the css or php files then you may lost your modifications, but if you only did modifications for color from the theme panel or custom css ( thefox > styling options ) t ... Amie Richardson subtitle / menu btnClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 1, 2015 at 1:28pm   2 Most recent comment from TheFox Support:Hi Amie, thanks for purchasing Thefox!In fact the theme doesn't use subtitle, it seems that our team forgot to fix the text, it should show "show breadcrumbs" and not "show breadcrumbs and subtitles". ... alen Internal links from portfolio imagesClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 1, 2015 at 11:49am   4 Most recent comment from TheFox Support:Hello Alen,You should ask them :I need a new custom field for the portfolio post to be able to make the portfolio post link to external link, the ajax-handlers.php and rd_portfolio.php file should als ... Hanneke !important tag in child themeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 31, 2015 at 12:12pm   11 Most recent comment from TheFox Support:You're welcome!Do not hesitate to contact us if you have other questions.Regards Walter Text and animationClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 31, 2015 at 11:58am   11 Most recent comment from Walter:OK thanks Martijn van Winden Special Mobile DesignClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 29, 2015 at 1:51pm   2 Most recent comment from TheFox Support:Hello again,What we mean is that you will able to change the background and colors of the mobile menu. ( thefox > mobile menu styling )Do not hesitate to contact us if you have other questions.Regards Martijn van Winden menuClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 29, 2015 at 1:39pm   4 Most recent comment from TheFox Support:Hello Martijn,We published an update for our theme, when the theme is approved you will receive a mail from envato.Then download and update the theme and also update the visual composer plugins, that ... Adam Backend editor not appear for blog postsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 29, 2015 at 1:34pm   2 Most recent comment from TheFox Support:Hi Adam,Click on the visual composer tab then check the checkbox for the post type you want to be able to use the visual composer then click saves changes, even if the checkbox is already checked clic ... Adam Comments on Pages?Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 29, 2015 at 1:33pm   2 Most recent comment from TheFox Support:Hi Adam,If you want to do this go edit the page.php and replacethe_content();bythe_content(); comments_template();Then when editing the page click on the screen options ( top right of the page ) and ... Ryan Problem with Coming Soon PageClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 28, 2015 at 9:09am   2 Most recent comment from TheFox Support:Hello Ryan,First add this custom css ( thefox > styling options ) :#coming_soon_form input[type=button] { width: auto; }That should fix the problem.The coming page is created using the page template, ... Ryan Image Link Target BugClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 28, 2015 at 8:13am   2 Most recent comment from TheFox Support:Hello Ryan,You should downgrade wordpress to 4.2.4 since the visual composer is currently not compatible.If you still keep using 4.3 you will have problem in most of the modules.Regards Ryan Problem with ButtonsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 28, 2015 at 8:11am   2 Most recent comment from TheFox Support:Hello Ryan,This problem is because the visual composer plugin is not compatible with WordPress 4.3.If you want to fix this for the moment you have 2 options.1. Downgrade WordPress to 4.2.42. Disable W ... Alysson Landing PageClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 27, 2015 at 10:51am   2 Most recent comment from TheFox Support:Hello Alysson, thanks for purchasing Thefox!If you have imported the demo then please check this documentation page : http://thefoxwp.com/wp-content/themes/TheFox/includes/documentation/thefox_documen ... Serena I can't understand the results on pagesClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 27, 2015 at 10:35am   2 Most recent comment from TheFox Support:Hello Serena,That's strange, you got a space on the right of your posts.Could you please give us access to your dashboard so we can check what's wrong?To hide the title bar and breadcrumbs add this cu ... Monika Ubermenu and Privet Content doesn't workClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 26, 2015 at 2:32pm   2 Most recent comment from TheFox Support:Hello Monika, thanks for purchasing Thefox!Sorry but we didn't test the Ubermenu and don't have the plugin so can't make the test.Also we don't do support for third party plugins.Sorry for not being a ...