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Public Tickets

Haris Plugins, MediaClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated December 14, 2018 at 5:59pm   2 Most recent comment from TheFox Support:Hello again,1. Please check your other ticket2. Because of the copyrights of the images we used in the demo they have been replaced by placeholder.3. You need to install the plugin first : https://ce ... Rodrigo Zuluaga Fade Out On Row Minor BugClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated December 11, 2018 at 12:50pm   2 Most recent comment from TheFox Support:Hello Rodrigo,Can you please send us a link to the page.Also are you checking on real mobile or browser version?Kind regards Jan Riggert Wordpress 5 update?Closed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated December 11, 2018 at 12:42pm   2 Most recent comment from TheFox Support:Hello Jan, Yes it is, we published an update the last weekend. If you update to 1.2.6 then everything should work fine : - Go to plugins and deactivate and delete the visual composer. - Update th ... YANG ZHANG WPBakery Page Builder does not workClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated December 8, 2018 at 11:31am   2 Most recent comment from TheFox Support:Hello Yang, thanks for purchasing Cesis!The problem is that you update WordPress to 5.0 without updating our theme please :- Go to plugins and deactivate and delete the visual composer. - Update the ... Charlie Fonts in footerClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated December 8, 2018 at 11:30am   4 Most recent comment from TheFox Support:Hello Charlie,For this moment please go to Cesis > General settings and add this custom css :.footer_main { font-size: 10px; }Change 10px to the size you want to use.In a future update we will add thi ... Al Winchell Mobile menuClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated December 7, 2018 at 11:01am   4 Most recent comment from TheFox Support:Hello AI,Can we try to disable the custom plugins you are using and clear the cache?Kind regards Taylor Padding between PartnersClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated December 6, 2018 at 10:37am   2 Most recent comment from TheFox Support:Hello Taylor,Unfortunately we don't have a padding options for the partners module.You would need to edit your images and add more space in the images.We will add the option in one of our update becau ... Celine Modify a block contentClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated December 6, 2018 at 10:35am   2 Most recent comment from TheFox Support:Hello Celine, thanks for purchasing Cesis!Did you tried with the Backend editor, you need to edit the "Row" and check the "Parallax" settings or the "Design options tab, Background settings".Check ho ... Erica Gir flipbox linkClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated December 6, 2018 at 10:12am   5 Most recent comment from TheFox Support:Hello Erica,Glad to hear that!Do not hesitate to contact us if you have more questions. Have a nice day! Regards. sadeshwar fonts doesnt show upClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated December 5, 2018 at 11:13am   8 Most recent comment from TheFox Support:Hello Sadeshwar,It seems that the font problem is only with the woff version, so it is not a problem if the other version are working.A warning is not really important.From where did you get the font? ... Jim Worrell New Help with Staff PageClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated December 4, 2018 at 11:05am   2 Most recent comment from TheFox Support:Hello Jim, thanks for purchasing Cesis! Go to Cesis > Staff post settings > Title settingsand set "Show title area"  to "No"Do not hesitate to contact us if you have more questions. Have a nice d ... Alessandra Roqueta Plugins not installing or activatingClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated December 4, 2018 at 11:00am   2 Most recent comment from TheFox Support:Hello Alessandra,The problem is maybe the server settings, please try to change them to the one you can find in this article :What To Do If Demo Content Import FailsThen, if that doesn't work, go to y ... Jessica Di Nuzzo sample pageClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated December 4, 2018 at 10:57am   2 Most recent comment from TheFox Support:Hello Jessica,You can delete the menu from Appearance > Menus https://codex.wordpress.org/WordPress_Menu_User_Guide#Deleting_a_Menu_ItemDo not hesitate to contact us if you have more questions. Hav ... Alessandra Roqueta Architecture DemosClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated December 2, 2018 at 10:04am   2 Most recent comment from TheFox Support:Hello Alessandra,Did you updated the theme to 1.2.5?Theme updateIf you use the latest version you should be able to import the demo fromCesis > Import demo orAppearance > Import demo dataDo not hesit ... Daniel Massari Yahoo Hosting permalinkClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated December 13, 2018 at 9:34pm   20 Most recent comment from Daniel Massari:Okay I have changed it to be hosted through another company and got it to work.  It is asking me to activate the bakery plug-in.  I am able to see the back-end editor for bakery but not the front en ...