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Public Tickets

Fabian PHP Error   TheFox | Responsive Multi-Purpose WordPress Theme   Updated 3 days ago   1 Most recent comment from Fabian:Dear all,in my Wordpress Site analogbutdigital.com I cannot see any media in the media library. The loading never stops. When I change the Theme it works perfectly. The WP Debugger gives the following ... Krystal Activation of Theme   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 25, 2025 at 3:00pm   1 Most recent comment from Krystal:Good afternoon:I have two questions:I have two clients that are love The Fox theme. Do I need to purchase the template twice in oder to use it for their websites or once I have purchased the templa ... sstalin777 How to download the complete template for your demo (Trending Demo)   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 30, 2025 at 9:01am   1 Most recent comment from sstalin777:I want to get the complete demo template with the Trending Demo structure (https://thefoxtrending.wpengine.com/). Can I get the complete template, not just individual pages? This demo is not available ... ElevaTD Puedo importar a figma?Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 22, 2025 at 3:04am   2 Most recent comment from TheFox Support:Hello, thanks for using our theme!Unfortunately the only design files the theme has are pdf that are included in the main file you downloaded from themeforest.Best regards Kevin Stansbury Update themeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 20, 2025 at 3:11am   4 Most recent comment from TheFox Support:Hello Parmjit, sorry for the late reply.Did you update anything lately? Did you tried to disable any custom plugins you are using and then clear the cache?Then clear the cache : https://wpbuilders.co/ ... wm_melton55 Site Unavailable - Theme IssueClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 31, 2024 at 7:27am   2 Most recent comment from TheFox Support:Hello,We have forwarded your message to the dev team.We are currently waiting for a reply from theme, if we don't get back to you directly it means that it will be fixed in a future update. rebeccac94 Media LibraryClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 17, 2024 at 12:07am   2 Most recent comment from rebeccac94:Can someone please help?  CORNEILLE NGALEU IMPOSSIBLE CUSTUMIZE THE theFox with ELEMENTORClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 7, 2024 at 4:10pm   2 Most recent comment from Laura Zasoski:My site is having the same issue. I would love an update from the support team or OP if available.  CORNEILLE NGALEU PROBLEME D'IMPORTATION DUT HEMEClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated April 27, 2024 at 10:04am   2 Most recent comment from CORNEILLE NGALEU:Ouvrez le fichier de configuration "php.ini" : À l'intérieur du répertoire "conf", vous devriez trouver un fichier nommé "php.ini". Ouvrez ce fichier avec un éditeur de texte. Recherchez la ... Luca Torraco Blog paginationClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 20, 2023 at 4:24pm   1 Most recent comment from Luca Torraco:Dear Support Team, I am writing to report a recurring issue with the blog pagination function in the theFox WordPress theme. Despite previous fixes, the problem persists with each theme update. The sp ... Lisa Redux?Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 25, 2023 at 2:20am   2 Most recent comment from TheFox Support:Hello Lisa, thanks for using our theme!Yes, you need the redux framework, it's used for the theme option panel.If you update the theme and plugins to their latest version you shouldn't need ... Frank Licences AvailableClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 22, 2023 at 3:15am   2 Most recent comment from TheFox Support:Hello Frank, thanks for using our theme!You should be able to check your license status using this page :https://themecheck.wpengine.com/wp-content/license_checker.phpDo not hesitate to contact us if ... baumannsebastian No footer menu in mobile versionClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 17, 2023 at 2:36am   5 Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have more questions. Have a nice day! Best Regards. Ilham Demo ImporterClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 15, 2023 at 8:11am   3 Most recent comment from TheFox Support:Hello,When the theme is activated, you can download single demos from Thefox > Import Singles Pages.Then Click Import singles button and in the "Pages" Dropdown select the pages you want to import.Th ... Jonni Bailey LayerSlider Not WorkingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 3, 2023 at 4:31pm   8 Most recent comment from TheFox Support:Hello Ben,I am not sure, if they kept the same function to make and store slider then yes, you should be able to use it.But since we didn't test with the latest version we can't be 100% sure ...