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Public Tickets

Kevin Stansbury Update theme   TheFox | Responsive Multi-Purpose WordPress Theme   Updated 1 week ago   2 Most recent comment from TheFox Support:Hello Kevin, We checked your site and it seems that you are using the latest version of the theme now.If you are using the latest version of the theme you should be able to enable the auto-update usin ... wm_melton55 Site Unavailable - Theme Issue   TheFox | Responsive Multi-Purpose WordPress Theme   Updated 3 weeks ago   2 Most recent comment from TheFox Support:Hello,We have forwarded your message to the dev team.We are currently waiting for a reply from theme, if we don't get back to you directly it means that it will be fixed in a future update. rebeccac94 Media Library   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 17, 2024 at 12:07am   2 Most recent comment from rebeccac94:Can someone please help?  CORNEILLE NGALEU IMPOSSIBLE CUSTUMIZE THE theFox with ELEMENTORClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 7, 2024 at 4:10pm   2 Most recent comment from Laura Zasoski:My site is having the same issue. I would love an update from the support team or OP if available.  CORNEILLE NGALEU PROBLEME D'IMPORTATION DUT HEMEClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated April 27, 2024 at 10:04am   2 Most recent comment from CORNEILLE NGALEU:Ouvrez le fichier de configuration "php.ini" : À l'intérieur du répertoire "conf", vous devriez trouver un fichier nommé "php.ini". Ouvrez ce fichier avec un éditeur de texte. Recherchez la ... Luca Torraco Blog paginationClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 20, 2023 at 4:24pm   1 Most recent comment from Luca Torraco:Dear Support Team, I am writing to report a recurring issue with the blog pagination function in the theFox WordPress theme. Despite previous fixes, the problem persists with each theme update. The sp ... Lisa Redux?Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 25, 2023 at 2:20am   2 Most recent comment from TheFox Support:Hello Lisa, thanks for using our theme!Yes, you need the redux framework, it's used for the theme option panel.If you update the theme and plugins to their latest version you shouldn't need ... Frank Licences AvailableClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 22, 2023 at 3:15am   2 Most recent comment from TheFox Support:Hello Frank, thanks for using our theme!You should be able to check your license status using this page :https://themecheck.wpengine.com/wp-content/license_checker.phpDo not hesitate to contact us if ... baumannsebastian No footer menu in mobile versionClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 17, 2023 at 2:36am   5 Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have more questions. Have a nice day! Best Regards. Ilham Demo ImporterClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 15, 2023 at 8:11am   3 Most recent comment from TheFox Support:Hello,When the theme is activated, you can download single demos from Thefox > Import Singles Pages.Then Click Import singles button and in the "Pages" Dropdown select the pages you want to import.Th ... Jonni Bailey LayerSlider Not WorkingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 3, 2023 at 4:31pm   8 Most recent comment from TheFox Support:Hello Ben,I am not sure, if they kept the same function to make and store slider then yes, you should be able to use it.But since we didn't test with the latest version we can't be 100% sure ... redfrog22 Google Maps API not workingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated April 7, 2023 at 2:35am   4 Most recent comment from TheFox Support:Hello,Are you using the latest version of the theme?Are you paying your google api, it isn't free anymore.Please create a new ticket and give us more information.Best regards anna348 ReturnClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated July 15, 2022 at 9:36am   2 Most recent comment from TheFox Support:Hi Anna,You can ask for a refund from Envato.What are the problems that you have?If you need help with the theme setup let us know.Best regards Ben Lord Electrical Yoast CompatibilityClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 2, 2022 at 12:43pm   4 Most recent comment from TheFox Support:Glad to have been able to help!Do not hesitate to contact us if you have more questions. Have a nice day! Best Regards. cathdesign add "..." at the end of blog excerptClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated April 8, 2022 at 2:58pm   6 Most recent comment from TheFox Support:Hello Catherine,Our team should get back to us this weekend with the code, please re-contact us on Monday if we don't get back to you.Best regards