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Public Tickets

Neil Massey Site Not UpdatingClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated October 30, 2019 at 9:39am   2 Most recent comment from TheFox Support:Hello Neil, thanks for purchasing Cesis!The pages you imported may be using custom settings, what you need to do to turn off the custom settings is the following : Go edit the page that has custom se ... SaneChoiceLtd Overide 404 PageClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated October 25, 2019 at 11:39am   2 Most recent comment from TheFox Support:Hello Brad,You need to create you own 404.php template.If you need customization job you can ask https://wpbuilders.co/request-service/Do not hesitate to contact us if you have more questions. Have a ... Alan Behul Admin Ajax errorClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated October 22, 2019 at 11:57am   2 Most recent comment from TheFox Support:Hello Alan,It is probably an issue with your current web hosting.Contact your web hosting and ask them about ajax. they probably block ajax call, to avoid getting their server to get to heavy. This c ... NATALIA SPINDLER roblem with the String Translation tableClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated October 22, 2019 at 11:50am   2 Most recent comment from TheFox Support:Hello Natalia,You need to contact the WPML team they will help you fixing the problem.It is not related to our theme but to their plugin.Do not hesitate to contact us if you have more questions. Have ... Paul PageBuilder - save Row as template not workingClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated November 5, 2019 at 3:05am   6 Most recent comment from Paul:Hi, following up on this. Do you have either an estimate on when this will be fixed or a workaround for it as per the issue below? Kelly Kretchmer Weird Header Image BehaviorClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated October 19, 2019 at 11:34am   6 Most recent comment from TheFox Support:Hello Kelly,We see that you use an old version of the theme, I think that it is why you are having this issue,Please update the theme :Theme updateThen clear the cache :https://wpbuilders.co/how-to-c ... harmeet Permalink not working with Post nameClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated October 15, 2019 at 2:51pm   2 Most recent comment from TheFox Support:Hello Harmeet,I am sorry but it seems that your support is expired.Please re-new the support and give us access to your dashboard so we can check what can be the problem.Best regards Brad Notice: Undefined index: font-family inClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated October 10, 2019 at 12:45pm   4 Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have more questions. Have a nice day! Best Regards. Chris Bormann Blog and Post IssuesClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated October 9, 2019 at 10:31am   2 Most recent comment from TheFox Support:Hello Chris,1. Go to Cesis > Blog posts settings > Header settings to select if you want to have the transparent header on all posts.2. Regarding the comments you can deactivate them from WordPress  ... Dario Camoletto Editor rule issue with BackeryClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated October 9, 2019 at 10:15am   2 Most recent comment from TheFox Support:Hello Dario,What is the issue, you can use the editor in the posts?Did you updated the theme and wordpress and plugins?Theme updatePlugins Update.Please tell us exactly what is the problem, also after ... Francine banner setting not savingClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated October 5, 2019 at 10:38am   6 Most recent comment from TheFox Support:Sounds good!Waiting for more information!Best regards antonis Mobile Menu ThemeClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated September 28, 2019 at 8:26am   6 Most recent comment from TheFox Support:Glad to hear this!Also I don't know if you already did it but if you could rate our theme 5 stars on themeforest, it would really boost our team motivation! You can do it from this page :  ... Julien Cinque error on mobile versionClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated September 19, 2019 at 9:17am   3 Most recent comment from TheFox Support:Hello Julien, thanks for purchasing Cesis!Can you please tell us the version browser and mobile version you are using?Best regards Luke Thomas Menu anchor linksClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated September 17, 2019 at 7:49am   3 Most recent comment from TheFox Support:Hello Luke, thanks for purchasing Cesis!Sorry that we were to slow to reply to help you but I am glad the documentation was able to help you!Do not hesitate to contact us if you have more questions. H ... Alan Behul Testimonials text colorClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated September 4, 2019 at 7:36am   4 Most recent comment from TheFox Support:Hello Alan,No problem, our support is here to helpSometimes it is easy to miss the most obvious thing, happen to everybody!Do not hesitate to contact us if you have more questions. Have a nice day! B ...