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Public Tickets

Paul PageBuilder - save Row as template not workingClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated November 5, 2019 at 3:05am   6 Most recent comment from Paul:Hi, following up on this. Do you have either an estimate on when this will be fixed or a workaround for it as per the issue below? Kelly Kretchmer Weird Header Image BehaviorClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated October 19, 2019 at 11:34am   6 Most recent comment from TheFox Support:Hello Kelly,We see that you use an old version of the theme, I think that it is why you are having this issue,Please update the theme :Theme updateThen clear the cache :https://wpbuilders.co/how-to-c ... harmeet Permalink not working with Post nameClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated October 15, 2019 at 2:51pm   2 Most recent comment from TheFox Support:Hello Harmeet,I am sorry but it seems that your support is expired.Please re-new the support and give us access to your dashboard so we can check what can be the problem.Best regards Brad Notice: Undefined index: font-family inClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated October 10, 2019 at 12:45pm   4 Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have more questions. Have a nice day! Best Regards. Chris Bormann Blog and Post IssuesClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated October 9, 2019 at 10:31am   2 Most recent comment from TheFox Support:Hello Chris,1. Go to Cesis > Blog posts settings > Header settings to select if you want to have the transparent header on all posts.2. Regarding the comments you can deactivate them from WordPress  ... Dario Camoletto Editor rule issue with BackeryClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated October 9, 2019 at 10:15am   2 Most recent comment from TheFox Support:Hello Dario,What is the issue, you can use the editor in the posts?Did you updated the theme and wordpress and plugins?Theme updatePlugins Update.Please tell us exactly what is the problem, also after ... Francine banner setting not savingClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated October 5, 2019 at 10:38am   6 Most recent comment from TheFox Support:Sounds good!Waiting for more information!Best regards antonis Mobile Menu ThemeClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated September 28, 2019 at 8:26am   6 Most recent comment from TheFox Support:Glad to hear this!Also I don't know if you already did it but if you could rate our theme 5 stars on themeforest, it would really boost our team motivation! You can do it from this page :  ... Julien Cinque error on mobile versionClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated September 19, 2019 at 9:17am   3 Most recent comment from TheFox Support:Hello Julien, thanks for purchasing Cesis!Can you please tell us the version browser and mobile version you are using?Best regards Luke Thomas Menu anchor linksClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated September 17, 2019 at 7:49am   3 Most recent comment from TheFox Support:Hello Luke, thanks for purchasing Cesis!Sorry that we were to slow to reply to help you but I am glad the documentation was able to help you!Do not hesitate to contact us if you have more questions. H ... Alan Behul Testimonials text colorClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated September 4, 2019 at 7:36am   4 Most recent comment from TheFox Support:Hello Alan,No problem, our support is here to helpSometimes it is easy to miss the most obvious thing, happen to everybody!Do not hesitate to contact us if you have more questions. Have a nice day! B ... Kathryn Tsambouras Error with the themeClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 29, 2019 at 12:19pm   2 Most recent comment from TheFox Support:Hello Kathryn, thanks for purchasing Cesis!Currently on the homepage we seems to be able to see the header and footer.If you have imported pages, they may be using custom settings, what you need to ... Dave Van Anda woocommerceClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 29, 2019 at 12:18pm   2 Most recent comment from TheFox Support:Hello Dave, thanks for purchasing Cesis!You don't need to worry about this.First make sure you are using the latest version of the theme :Theme updateIf you are using the latest version and stil ... Andy Top Banner background transparencyClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 29, 2019 at 12:15pm   2 Most recent comment from TheFox Support:Hello Andy, thanks for purchasing Cesis!When we check your site it seems to be working just fine.Did you clear the cache?If you still have the issue please give us access to your dashboard or send us ... Alan Behul Woo Shop Page doesn't display sidebarClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 28, 2019 at 6:45am   6 Most recent comment from TheFox Support:Hello Alan,This should do the trick, did you cleared the server and browser cache?Best regards