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Public Tickets

Leonie Not responsiveClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated June 12, 2019 at 9:52am   2 Most recent comment from TheFox Support:Hello Leonie,Go to Cesis > Header settings > Mobile menu and change the Breakpoint of the mobile menu.This will fix the problem.Do not hesitate to contact us if you have more questions. Have a nice ... Leonie Blog MasonryClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated June 12, 2019 at 9:29am   4 Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Joseph White Bar at Top of All PagesClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated June 5, 2019 at 7:50am   3 Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Steven Footer BackgroundClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated June 4, 2019 at 7:38am   3 Most recent comment from Steven:Hi,Thanks for the quick response.I actually saw that after I sent the ticket but thanks for the help.Steven Alan Behul Performance IssuesClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated June 4, 2019 at 4:19am   2 Most recent comment from TheFox Support:Hello Alan,It is probably a "web hosting" issue, bad server or a share server that has a lot of other big / important site on it.Changing the host will fix the issue :https://wpbuilders.co/3-best-web ... Altan Alaybeyoğlu Form File Upload ButtonClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated June 3, 2019 at 5:55am   2 Most recent comment from TheFox Support:Hello Altan,It is not possible, in fact it is but hard to do.If you need modification please contact https://wpbuilders.co/Or you can try this by yourself :https://blog.benestudio.co/custom-file-upl ... Joseph Featured Image showing up on top of pageClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated June 3, 2019 at 5:51am   5 Most recent comment from TheFox Support:Hello Joseph,Glad to have been able to help!For the Download icon, try to add this custom css ( Cesis > General settings ) :#lg-download { display:none !important; }This should do the trick!Do not hes ... Carolyn IconsClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated May 31, 2019 at 9:01am   4 Most recent comment from TheFox Support:Hello Carolyn,Thanks for the feedback, we will let our dev know about this and ask them if they can add those icons for the next update.Best regards Alan Behul WooCommerce Product DescriptionClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated May 31, 2019 at 8:54am   6 Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Pradip Tako cesis tour implement problemClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated May 30, 2019 at 6:43pm   2 Most recent comment from TheFox Support:Hello Pradip, thanks for purchasing Cesis!Make sure you are using the recommended settings for your server php 7.0 ( recommended ) :What To Do If Demo Content Import FailsThis should fix the problem! ... Christophe Dewez Problem licenceClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated May 29, 2019 at 6:47am   3 Most recent comment from Christophe Dewez:Hello,Thank you very much for your answer Have a nice dayRegards Bhavneesh Goyal Bhavneesh Facing an issue with demo data importClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated May 28, 2019 at 6:10am   18 Most recent comment from TheFox Support:Hello Bhaveneesh,Yes, changing your hosting to WPengine or Kinsta will boost your speed of all your website, same for siteground but WPengine and Kinsta are using better server.If you check our demo, ... Quang A bug in cesis coffee demo pageClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated May 20, 2019 at 3:06pm   8 Most recent comment from TheFox Support:Crea un nuevo ticket que solo hacemos soporte para los clientes verificados. Carlos Mobile Version / Not ResponsiveClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated May 19, 2019 at 6:30am   2 Most recent comment from TheFox Support:Hello Carlos, thanks for purchasing Cesis!What do you mean the update is not showing on mobile?Make sure to clear the server and browser cache you are using.Also if you have content that is not showi ... KAREN LASZLO LayersliderClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated May 15, 2019 at 9:50am   2 Most recent comment from TheFox Support:Hello Karen,You don't need to purchase any of the custom plugins included in our theme, they want you to activate their license to be able to activate the auto update which is not necessary.For ...