Public Tickets
natasha208
H2Closed
License Registration Issue
Updated October 26, 2023 at 2:56am
2
Most recent comment from TheFox Support:Hello Natasha,Please make sure to create a ticket under the correct category, Thefox or Cesis depending on the theme you bought and our team will help you set the theme correctly.Best regards
Peter
Text disappearsClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated August 28, 2023 at 4:08am
3
Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have more questions.
Have a nice day!
Best Regards.
Lisa
Redux?Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated August 25, 2023 at 2:20am
2
Most recent comment from TheFox Support:Hello Lisa, thanks for using our theme!Yes, you need the redux framework, it's used for the theme option panel.If you update the theme and plugins to their latest version you shouldn't need ...
Frank
Licences AvailableClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated August 22, 2023 at 3:15am
2
Most recent comment from TheFox Support:Hello Frank, thanks for using our theme!You should be able to check your license status using this page :https://themecheck.wpengine.com/wp-content/license_checker.phpDo not hesitate to contact us if ...
baumannsebastian
No footer menu in mobile versionClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated August 17, 2023 at 2:36am
5
Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have more questions.
Have a nice day!
Best Regards.
Ilham
Demo ImporterClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated August 15, 2023 at 8:11am
3
Most recent comment from TheFox Support:Hello,When the theme is activated, you can download single demos from Thefox > Import Singles Pages.Then Click Import singles button and in the "Pages" Dropdown select the pages you want to import.Th ...
Jonni Bailey
LayerSlider Not WorkingClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated August 3, 2023 at 4:31pm
8
Most recent comment from TheFox Support:Hello Ben,I am not sure, if they kept the same function to make and store slider then yes, you should be able to use it.But since we didn't test with the latest version we can't be 100% sure ...
Erica Gir
style of sidebarClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated May 7, 2023 at 5:09am
2
Most recent comment from TheFox Support:Hello Erica,Unfortunately this is not possible without modifying the css.Do not hesitate to contact us if you have more questions.
Have a nice day!
Best Regards.
Erica Gir
instagram postsClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated May 7, 2023 at 12:09am
3
Most recent comment from Erica Gir:done, thank you!
peter
No response after clicking on import certificate approval to obtain personal informationClosed
License Registration Issue
Updated April 12, 2023 at 10:51am
2
Most recent comment from TheFox Support:Hello Peter,You don't need to "active the license" of the "WPbakery page builder" for more information :Plugins LicensesPlugins Update.This is the forum for after-sales services, though you need ...
peter
如何激活Closed
License Registration Issue
Updated April 12, 2023 at 4:03am
2
Most recent comment from TheFox Support:Hello,I am sorry our support team doesn't speak chinese.If you are having an issue with the license registration make sure you are using the latest version of our theme.Best regards
redfrog22
Google Maps API not workingClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 7, 2023 at 2:35am
4
Most recent comment from TheFox Support:Hello,Are you using the latest version of the theme?Are you paying your google api, it isn't free anymore.Please create a new ticket and give us more information.Best regards
twwocreative
Theme not up to date?Closed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated March 1, 2023 at 2:23am
2
Most recent comment from TheFox Support:Hello,Make sure you are using the latest version ( updated yesterday )Theme updatePlugins Update.Also if you are having a critical error, please send us the server error log.Best regards
Andrew
Staff member ordering - alphabetical by last name?Closed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated December 15, 2022 at 2:17am
4
Most recent comment from TheFox Support:Glad to have been able to help!Do not hesitate to contact us if you have more questions.
Have a nice day!
Best Regards.
CAMILLE
WP BakeryClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated December 2, 2022 at 4:02am
2
Most recent comment from TheFox Support:Hello Camille, thanks for using our theme!If you want to use our templates, you need to use it, but you can use any page builder if you are going to create custom page.If you want to ask for a refund ...