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Public Tickets

Tomas Kountrias Bakery Page Builder ProblemClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 2, 2020 at 7:32pm   4 Most recent comment from TheFox Support:Hello Tomas,This is really strange, for the envato api issue, please contact the envato support, they should be able to help you.The other way to update the theme is to switch to another theme, then d ... Pamela Share icons failureClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 1, 2020 at 6:34am   8 Most recent comment from TheFox Support:Hello Pamela,Facebook don't let you pre-made a message to share, same for linkedin.For Twitter, it should be fixed in the next update.For the mail, it is an mailto link, people that uses mail so ... lisa evasari themes can't be installClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 30, 2020 at 10:08am   2 Most recent comment from TheFox Support:Hello Lisa, thanks for purchasing Thefox!For the refund you need to ask the author.But you need to know that for any themes from themeforest you will be asked to upgrade your plan at WordPress.comWe ... jfung How to add product subcategory in the breadcrumb for single product pages?Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 27, 2020 at 4:41pm   7 Most recent comment from jfung:Hi,thanks, I will check out those changes when I do maintenance and upgrades for the client on their website.As for the breadcrumb, I guess that can work.Instead of Yoast, I turned to copying the sin ... Melissa N London Blog Read More button colorsClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 27, 2020 at 6:27am   2 Most recent comment from TheFox Support:Hello Melissa,First for the homepage, you are not using the module you should.Make sure to use our blog module :Then when you edit the module you can choose the Read more button settings.For the news ... Mike Wordpress 5.5 Breaks SiteClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 26, 2020 at 11:03am   10 Most recent comment from TheFox Support:Hello Minyi,If you bought the theme and have active support you should be able to create your own ticket.I am sorry but this is the only way to get in contact with us.Best regards Melissa N London dropdown menuClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 21, 2020 at 10:24am   6 Most recent comment from TheFox Support:Hello Melissa,Clear the cache please : https://wpbuilders.co/how-to-clear-cache-in-wordpress/We see your dropdown menu set with a red background color.Also :The pages you imported may be using custo ... Amanda Stanhope WPBakery isn't working properlyClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 20, 2020 at 1:01pm   3 Most recent comment from TheFox Support:Hello,You need to update the theme to the latest version Theme updateThen clear the cache : https://wpbuilders.co/how-to-clear-cache-in-wordpress/If you don't clear the cache, the site will stil ... Brian Carabee Which to buy... Cesis or TheFox?Closed Pre-Sales Questions   Updated August 20, 2020 at 12:36pm   2 Most recent comment from TheFox Support:Hello Brian, thanks for contacting us and sorry for the late reply.You want to buy Cesis, we have more options, it loads faster and we have included features we couldn't in Thefox.You should be ... Joe Thompson Gallery & Mobile Menu not workingClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 19, 2020 at 5:52am   7 Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have more questions. Have a nice day! Best Regards. Christina C. Change Font size of Toggle?Closed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 19, 2020 at 5:44am   8 Most recent comment from TheFox Support:Glad to have been able to help!Do not hesitate to contact us if you have more questions. Have a nice day! Best Regards. jfung Parent category in product category not clickableClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 13, 2020 at 11:22am   11 Most recent comment from TheFox Support:Hello,Though our devs will probably come with custom code for you but it might take a little time.Sorry for the inconvenience.Best regards jfung How to disable the auto-scrolling function when opening/closing accordion?Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated August 12, 2020 at 9:41pm   5 Most recent comment from TheFox Support:Hello,Yes, you can use our child theme and de-register the customjs file and register it again from your child theme function project_dequeue_unnecessary_scripts() { wp_dequeue_script( 'custo ... Olanrewaju Alignment ErrorClosed Pre-Sales Questions   Updated August 12, 2020 at 9:31pm   8 Most recent comment from TheFox Support:Again, I don't know why you are so upset.If you bought the theme you have all the update from themeforest, use the envato market plugin and your api code and you will get the update.We can't ... Pardeep Dhupar WP 5.5 breaks post related contentClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 12, 2020 at 5:45pm   2 Most recent comment from TheFox Support:Hello Pardeep,An update is on the way, should be ready in 1 hour.Though the error you are having might be related to custom plugins not compatible with WordPress new version.Best regards