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Public Tickets

Matthew Orlando Overriding css values in a child theme.Closed Pre-Sales Questions   Updated May 11, 2020 at 10:51am   2 Most recent comment from TheFox Support:Hello Matthew,I am sorry but we don't provide support if you don't have a license with active support.Support needs to be renewed every 6 months.I am sorry but unless you have a valid licen ... antonis Import One Page DemoClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated April 30, 2020 at 6:20pm   4 Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have more questions. Have a nice day! Best Regards. Rodrigo Mobile menuClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated April 29, 2020 at 11:04am   2 Most recent comment from TheFox Support:Hello Rodrigo,Unfortunately you would need custom development of theme.You can work with https://wpbuilders.co/request-service/They should be able to achieve this.Hope they can help you.Do not hesit ... Michael Kuzaj NewsletterClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated April 21, 2020 at 9:42am   2 Most recent comment from TheFox Support:Hello Michael, thanks for purchasing Thefox!It is hard to tell since we don't know the plugin you are using.Also we see that both checkbox are different ( different classes ) and are from the mai ... Alan Behul Site Duplication - LicenseClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated April 14, 2020 at 11:36am   2 Most recent comment from TheFox Support:Hello Alan,If you want to use the site on an other domain, you need a new license.If you remove the other site then you don't need a new one.Do not hesitate to contact us if you have more questi ... Aaron Hodgson Icons not displaying correctlyClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated April 14, 2020 at 11:34am   8 Most recent comment from TheFox Support:Glad to have been able to help and glad to hear that you solved the issue!Also I don't know if you already did it but if you could rate our theme 5 stars on themeforest, it would really boos ... Mike Hide cart icon on mobile menuClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated April 11, 2020 at 9:04am   2 Most recent comment from TheFox Support:Hello again,You can add this custom css to add more space between both :Thefox > Styling options :.menu_slide #nav_button_alt { padding-left: 20px; }or if you want to remove the cart icon :.mt_menu . ... Rodrigo Megamenu customizationClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated April 8, 2020 at 10:55pm   4 Most recent comment from TheFox Support:Hello Rodrigo,I am sorry but our support team is able to provide you custom code to achieve what you are trying to do.If you want to achieve this you might want to contact the https://wpbuilders.co/ ... sinaiem Theme activation issueClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated April 8, 2020 at 10:47pm   2 Most recent comment from TheFox Support:Hello Sinaiem,Did you installed any new plugin recently?For example I know that the plugin Better WordPress ReCaptcha plugin can create this issue http://betterwp.net/wordpress-plugins/bwp-recaptch ... Alan Behul Performace on MobileClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated April 6, 2020 at 11:00am   4 Most recent comment from TheFox Support:Hello Alan,On GTmetrix your site run with good results.Like I said, google pagespeed insights will always tell you the site is bad unless you have defer javascript and special script to load the page ... James Boykin Help changing themeClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated April 3, 2020 at 9:15am   4 Most recent comment from TheFox Support:Hello James,This is the same thing, you just need to install and activate the new one.Then you will need to edit your pages content.I am not sure to understand what you want to know.If you can give u ... Andres Actualización temaClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated April 3, 2020 at 9:12am   2 Most recent comment from TheFox Support:Hello Andres,You can check how to install the theme here :https://cesis.co/wp-content/uploads/documentation/cesis_documentation.html#theme-installation-wpDo not hesitate to contact us if you have mor ... Andres PortfolioClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated April 3, 2020 at 9:09am   2 Most recent comment from TheFox Support:Hello Andres,Yes, when you choose the "Packery" style, make sure you choose the "Packery Type" to "Squared".This should make the image completely squared.Do not hesitate to contact us if you have more ... Simone Remove Google FontClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated April 2, 2020 at 6:38pm   2 Most recent comment from TheFox Support:Hello Simone,You want to remove the google fonts we include by default with our theme?Please give us more information.Also are you using a child theme?Best regards Erick Martinez Obsolete themeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated March 31, 2020 at 4:03pm   4 Most recent comment from TheFox Support:Hi Erick,The plugin is "Activated", they just ask you to "activate" to make you buy the plugin but there is no need to do so.If you keep our theme updated you should be able to access the plugins upda ...