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Public Tickets

Avi Zarum updating the themeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated March 7, 2020 at 9:12am   2 Most recent comment from TheFox Support:Hello Avi, thanks for purchasing Thefox!Make sure to take a backup of your installation then update the theme and plugin.The version 1.20 is a really old one :Theme updatePlugins Update.If you have u ... Dany Slider Revolution Demo contentClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated March 6, 2020 at 10:32am   2 Most recent comment from TheFox Support:Hello Dany, thanks for purchasing Cesis!The slider is made with the content block : https://cesis.co/wp-content/uploads/documentation/cesis_documentation.html#set-contentblockhttps://cesis.co/wp-co ... Leilani Garcia Pages Not Loading Properly on Tablet & Some LaptopsClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated March 4, 2020 at 9:23am   2 Most recent comment from TheFox Support:Hello Leilani, thanks for purchasing Cesis!Ok, the issue here is thar your menu is too big in width for tablet / mobile but this is something you can fix easily.Go to the wordpress dashboard, then ... Mike Reducing padding between menu itemsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 23, 2020 at 12:22pm   4 Most recent comment from TheFox Support:Glad to hear that the css helpedYou should definitely give Cesis a try!Do not hesitate to contact us if you have more questions. Have a nice day! Best Regards. Kenneth Spiegel Fox vs Cesis, need an expertClosed Pre-Sales Questions   Updated February 12, 2020 at 9:34am   2 Most recent comment from TheFox Support:Hello Kenneth, thanks for using our theme!Yes, Cesis is the way to go if you need to upgrade or makeover.What is the budget for each site?You can contact our partners : https://wpbuilders.co/request ... john Import DemoClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 7, 2020 at 1:09pm   3 Most recent comment from TheFox Support:Hello John, thanks for purchasing Thefox!All themes on themeforest are asked to replace their copyrighted images with placeholder.We can't do much about this.We can tell you where you can buy th ... dyausmax license registrationClosed License Registration Issue   Updated February 4, 2020 at 1:15pm   2 Most recent comment from TheFox Support:Hello Dyausmax,You should be able to use the license now.If not, make sure you are using the latest version of the theme :Theme updateDo not hesitate to contact us if you have more questions. Have a n ... Mike Get rid of Google+ in Post shareClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 4, 2020 at 12:54pm   2 Most recent comment from TheFox Support:Hello Mike,You are right, we are going to remove it in our next update.In the meanwhile you can use this custom css ( thefox > styling options ) :#gplus { display:none !important; }Do not hesitate t ... Ann Top Bar in Mobile ViewingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 26, 2020 at 9:02pm   3 Most recent comment from nick:I was looking for a solution to leave the top bar for mobile as well. While the theme is responsive, it appears this theme is only meant for desktops;  wish I had known that before purchasing. Get wi ... Sonia 404 pageClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 25, 2020 at 12:40pm   2 Most recent comment from TheFox Support:Hello Sonia, thanks for purchasing Thefox!You need to edit the 404.php template, use our child theme and create your own template.Do not hesitate to contact us if you have more questions. Have a nice ... Andres Godinez Accordeon animationClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 22, 2020 at 6:20pm   2 Most recent comment from TheFox Support:Hello Andres, thanks for purchasing Thefox!Are you using a custom plugin or made modification to the theme files, it seems that the accordions you are using differ to the one we use in our demo.Best ... Neil Massey Partners Logo spacing and paddingClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated January 9, 2020 at 11:05am   4 Most recent comment from TheFox Support:Hello Neil, sorry for the late reply.You can download image of our logo here :https://1rll9g2b46z2gn8pt3dlgaqp-wpengine.netdna-ssl.com/wp-content/uploads/2015/05/[email protected] is a 720*500 image ... Dave Custom FieldsClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated January 7, 2020 at 10:00am   3 Most recent comment from TheFox Support:Glad that you figured it out!Do not hesitate to contact us if you have more questions. Have a nice day! Best Regards. Lacey Menu dropdown hiddenClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 7, 2020 at 9:59am   2 Most recent comment from TheFox Support:Hello Lacey,Go edit the menu and make sure the "Music" item don't have "hide heading" checkbox checked.If you are not using a mega menu this will hide the menu items.Do not hesitate to contact u ... Peter GDPR compliance of TheFoxClosed Pre-Sales Questions   Updated January 4, 2020 at 3:45pm   2 Most recent comment from TheFox Support:Hello Peter,No, there is not.The theme don't store any information by default.Do not hesitate to contact us if you have more questions. Have a nice day! Best Regards.