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Public Tickets

Neil Massey Site Not UpdatingClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated October 30, 2019 at 9:39am   2 Most recent comment from TheFox Support:Hello Neil, thanks for purchasing Cesis!The pages you imported may be using custom settings, what you need to do to turn off the custom settings is the following : Go edit the page that has custom se ... SaneChoiceLtd Overide 404 PageClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated October 25, 2019 at 11:39am   2 Most recent comment from TheFox Support:Hello Brad,You need to create you own 404.php template.If you need customization job you can ask https://wpbuilders.co/request-service/Do not hesitate to contact us if you have more questions. Have a ... Nicole Changing language in search fieldClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 25, 2019 at 11:34am   2 Most recent comment from TheFox Support:Hello Nicole,The easiest way to translate the theme is to use Poedit and to create a po file of your language. You can find the .po file in the lang folder. Download the poedit program ( https://poed ... Alan Behul Admin Ajax errorClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated October 22, 2019 at 11:57am   2 Most recent comment from TheFox Support:Hello Alan,It is probably an issue with your current web hosting.Contact your web hosting and ask them about ajax. they probably block ajax call, to avoid getting their server to get to heavy. This c ... NATALIA SPINDLER roblem with the String Translation tableClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated October 22, 2019 at 11:50am   2 Most recent comment from TheFox Support:Hello Natalia,You need to contact the WPML team they will help you fixing the problem.It is not related to our theme but to their plugin.Do not hesitate to contact us if you have more questions. Have ... Paul PageBuilder - save Row as template not workingClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated November 5, 2019 at 3:05am   6 Most recent comment from Paul:Hi, following up on this. Do you have either an estimate on when this will be fixed or a workaround for it as per the issue below? Kelly Kretchmer Weird Header Image BehaviorClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated October 19, 2019 at 11:34am   6 Most recent comment from TheFox Support:Hello Kelly,We see that you use an old version of the theme, I think that it is why you are having this issue,Please update the theme :Theme updateThen clear the cache :https://wpbuilders.co/how-to-c ... harmeet Permalink not working with Post nameClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated October 15, 2019 at 2:51pm   2 Most recent comment from TheFox Support:Hello Harmeet,I am sorry but it seems that your support is expired.Please re-new the support and give us access to your dashboard so we can check what can be the problem.Best regards Brad Notice: Undefined index: font-family inClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated October 10, 2019 at 12:45pm   4 Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have more questions. Have a nice day! Best Regards. Chris Bormann Blog and Post IssuesClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated October 9, 2019 at 10:31am   2 Most recent comment from TheFox Support:Hello Chris,1. Go to Cesis > Blog posts settings > Header settings to select if you want to have the transparent header on all posts.2. Regarding the comments you can deactivate them from WordPress  ... Dario Camoletto Editor rule issue with BackeryClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated October 9, 2019 at 10:15am   2 Most recent comment from TheFox Support:Hello Dario,What is the issue, you can use the editor in the posts?Did you updated the theme and wordpress and plugins?Theme updatePlugins Update.Please tell us exactly what is the problem, also after ... desbat Fox et htppsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 9, 2019 at 10:04am   2 Most recent comment from TheFox Support:Hello Desbat, thanks for purchasing Thefox!Do you have a real "SSL" services?Make sure to update the theme to the latest version :Theme updateContact your host about the issue, try to update the theme ... Francine banner setting not savingClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated October 5, 2019 at 10:38am   6 Most recent comment from TheFox Support:Sounds good!Waiting for more information!Best regards Kirill How can I add ftp for update?Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 1, 2019 at 1:30pm   4 Most recent comment from TheFox Support:Hello Kirill,If you have been able to update the theme then yes.This is not a problem.Do not hesitate to contact us if you have more questions. Have a nice day! Best Regards. antonis Mobile Menu ThemeClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated September 28, 2019 at 8:26am   6 Most recent comment from TheFox Support:Glad to hear this!Also I don't know if you already did it but if you could rate our theme 5 stars on themeforest, it would really boost our team motivation! You can do it from this page :  ...