Public Tickets
Alfred Olivetti
Revolution Slider ActivationClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated August 21, 2019 at 11:05am
2
Most recent comment from TheFox Support:Hello Alfred, thanks for purchasing Thefox!You don't need to "Activate" the license to use it please check the following articles :Plugins LicensesPlugins Update.Do not hesitate to contact us i ...
Aleksandar Jovicic
lost pagesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated August 20, 2019 at 9:27am
4
Most recent comment from TheFox Support:Glad to hear that you have been able to solve the issue!Best regards
Cody
BlogClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 1, 2019 at 3:18pm
6
Most recent comment from Cody:If you need any additional information from me to assist with this issue, please let me know.
Charmer Publicity
Jquery ConflictClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated August 18, 2019 at 6:25am
8
Most recent comment from TheFox Support:Hello Charmer,That's really strange.What do you have in your page?Currently we use the Cesis custom posts and the Modern Events Calendar Lite and we don't have any error.Did you contact you ...
Divya
Portfolio Isotope workingClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated August 17, 2019 at 7:25am
1
Most recent comment from Divya:How Portfolio Isotope works, I did not see any option in builder. Can you please guide me ?
Nathalia Vinasco
Proble with registration codeClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated August 15, 2019 at 10:09am
2
Most recent comment from TheFox Support:Hello Nathalia, thanks for purchasing Cesis!You should be able to register your theme now on the new domain / account.Sorry for the inconvenience and thanks for your patience.Do not hesitate to contac ...
Dustin
Icon Box without column marginClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated August 15, 2019 at 10:00am
6
Most recent comment from TheFox Support:Glad to have been able to help!Also I don't know if you already did it but if you could rate our theme 5 stars on themeforest, it would really boost our team motivation!
You can do it from ...
Christophe Dewez
Site and administration very very slow on serveurClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated August 14, 2019 at 8:52am
4
Most recent comment from TheFox Support:Hello Christophe,Yes, that should do it!Do not hesitate to contact us if you have more questions.
Have a nice day!
Best Regards.
Sam Bush
Use Transparent Header Setting MissingClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated August 13, 2019 at 12:37pm
4
Most recent comment from TheFox Support:You're welcome!Glad to have been able to helpDo not hesitate to contact us if you have more questions.
Have a nice day!
Best Regards.
Yuron
One Page ScrollClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated August 13, 2019 at 12:17pm
4
Most recent comment from TheFox Support:Hello Yuron,Are you using any custom plugins?Now it should act the same way on scroll up and down.Best regards
Alan Behul
Moving a licenseClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated August 13, 2019 at 12:15pm
2
Most recent comment from TheFox Support:Hello Alan,This is possible but you won't be able to use the theme is your under maintenance site if you deactivate it.Do not hesitate to contact us if you have more questions.
Have a nice day!
...
sekhar
LicenseClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated August 6, 2019 at 8:11am
2
Most recent comment from TheFox Support:Hello Sekhar, thanks for purchasing Thefox!Please try again.Also make sure you are using the theme latest version :Theme updateDo not hesitate to contact us if you have more questions.
Have a nice day ...
Kelly
Mobile site showing codeClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated August 4, 2019 at 3:19pm
2
Most recent comment from TheFox Support:Hello Kelly,Make sure to activate your license from Thefox > LicenseThen go clear the server and browser cache, that should fix the problem!Do not hesitate to contact us if you have more questions.
Ha ...
Mohamed Multhazim Akbar Ali
THEME HOME PAGE NOT WORKINGClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated July 31, 2019 at 7:40am
4
Most recent comment from TheFox Support:Hello Mohamed,Can you please make sure that your server is using the correct settings.Also we changed this ticket to private, please give us the credential so we can log in your site and check if we c ...
Simon
fontawesome.com Pro LibraryClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated July 31, 2019 at 7:35am
6
Most recent comment from TheFox Support:Hello Simon, sorry for the late reply.You would need to set the font file via a child theme, then edit the theme css to include the icon you want to use where you want to use it.I am sorry but we don& ...