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Public Tickets

Leonie Not responsiveClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated June 12, 2019 at 9:52am   2 Most recent comment from TheFox Support:Hello Leonie,Go to Cesis > Header settings > Mobile menu and change the Breakpoint of the mobile menu.This will fix the problem.Do not hesitate to contact us if you have more questions. Have a nice ... Lisa Sponsor post page displayClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 12, 2019 at 9:33am   2 Most recent comment from TheFox Support:Hello again,You need to update image of the same size for better result, but the problem here is that you forgot to add a featured image to one of your partner posts, which result with a blank space i ... Lisa Footer widget column widthClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 12, 2019 at 9:31am   2 Most recent comment from TheFox Support:Hello Lisa, thanks for purchasing Thefox!You would need to change the width proprieties of each columns in order to make this work.Our support doesn't cover customization or modifications but i ... Leonie Blog MasonryClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated June 12, 2019 at 9:29am   4 Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Brad Exclude Specific Categories in "Related Posts"Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 5, 2019 at 7:56am   2 Most recent comment from TheFox Support:Hello Brad,I am sorry but currently we don't have this option.If you need help with this please contact https://wpbuilders.co/Sorry for not being able to help you this time.Do not hesitate to c ... Joseph White Bar at Top of All PagesClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated June 5, 2019 at 7:50am   3 Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Steven Footer BackgroundClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated June 4, 2019 at 7:38am   3 Most recent comment from Steven:Hi,Thanks for the quick response.I actually saw that after I sent the ticket but thanks for the help.Steven Alan Behul Performance IssuesClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated June 4, 2019 at 4:19am   2 Most recent comment from TheFox Support:Hello Alan,It is probably a "web hosting" issue, bad server or a share server that has a lot of other big / important site on it.Changing the host will fix the issue :https://wpbuilders.co/3-best-web ... Vesa-Pekka Immonen Cannot find the WP visual front-end editorClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 3, 2019 at 6:07am   2 Most recent comment from TheFox Support:Hello Vesa-Pekka, thanks for purchasing Thefox! We disabled the front-end editor because we use a different bootstrap and some of our custom modules doesn't execute correctly when used from the f ... Altan Alaybeyoğlu Form File Upload ButtonClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated June 3, 2019 at 5:55am   2 Most recent comment from TheFox Support:Hello Altan,It is not possible, in fact it is but hard to do.If you need modification please contact https://wpbuilders.co/Or you can try this by yourself :https://blog.benestudio.co/custom-file-upl ... Joseph Featured Image showing up on top of pageClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated June 3, 2019 at 5:51am   5 Most recent comment from TheFox Support:Hello Joseph,Glad to have been able to help!For the Download icon, try to add this custom css ( Cesis > General settings ) :#lg-download { display:none !important; }This should do the trick!Do not hes ... Carolyn IconsClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated May 31, 2019 at 9:01am   4 Most recent comment from TheFox Support:Hello Carolyn,Thanks for the feedback, we will let our dev know about this and ask them if they can add those icons for the next update.Best regards Alan Behul WooCommerce Product DescriptionClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated May 31, 2019 at 8:54am   6 Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Pradip Tako cesis tour implement problemClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated May 30, 2019 at 6:43pm   2 Most recent comment from TheFox Support:Hello Pradip, thanks for purchasing Cesis!Make sure you are using the recommended settings for your server php 7.0 ( recommended ) :What To Do If Demo Content Import FailsThis should fix the problem! ... Christophe Dewez Problem licenceClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated May 29, 2019 at 6:47am   3 Most recent comment from Christophe Dewez:Hello,Thank you very much for your answer Have a nice dayRegards