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Public Tickets

Javier Polania ErrorClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 28, 2019 at 6:40am   2 Most recent comment from TheFox Support:Hello Javier, thanks for purchasing our theme!Make sure your server are using the correct settings you can find in this article :What To Do If Demo Content Import FailsIf you are hosted with Godaddy, ... Bhavneesh Goyal Bhavneesh Facing an issue with demo data importClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated May 28, 2019 at 6:10am   18 Most recent comment from TheFox Support:Hello Bhaveneesh,Yes, changing your hosting to WPengine or Kinsta will boost your speed of all your website, same for siteground but WPengine and Kinsta are using better server.If you check our demo, ... Vojtech Not able to add WoWhead.com tooltipsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 27, 2019 at 8:24am   3 Most recent comment from TheFox Support:Hello Vojtech, thanks for purchasing Thefox!Glad to hear that you were able to fix the problem!Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Richard a Adamy Can't upload The Fox theme to my wordpress siteClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 24, 2019 at 9:18am   2 Most recent comment from TheFox Support:Hello Richard, thanks for purchasing Thefox!You need to change the server settings to the one recommend in this article :What To Do If Demo Content Import FailsThis should fix the problem.Also if yo ... Lihong Qiu header set upClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 23, 2019 at 5:59am   2 Most recent comment from TheFox Support:Hello again,You just need to use the transparent header for the page :https://thefoxwp.com/wp-content/themes/TheFox/includes/documentation/thefox_documentation.html#create-page-transheaderDo not hesit ... Lihong Qiu can i customise the column of footerClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 23, 2019 at 5:56am   7 Most recent comment from TheFox Support:Hello Lihong,For the update :Theme updateRegarding the 6 column, not at this moment since the width of thefox is small so the design of the column won't be good.Best regards Lihong Qiu footer builder and post listClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 23, 2019 at 5:32am   4 Most recent comment from TheFox Support:Hello,If you need to do this just use the widgetized module and use the recent post widget.If you need customization please contact https://wpbuilders.co/Our support only cover bugs, if you see the d ... Lihong Qiu post list only with titleClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 22, 2019 at 6:34am   2 Most recent comment from TheFox Support:Hello again,What you could try to do is use the "widgetised sidebar" and use the "recent posts" widget.Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Lihong Qiu footer list styleClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 22, 2019 at 6:28am   2 Most recent comment from TheFox Support:Hello Lihong,You can add custom css using this class to modify the footer widget styling :#footer .page_item a, #footer .menu-item aIf you need customization contact https://wpbuilders.co/We don' ... Quang A bug in cesis coffee demo pageClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated May 20, 2019 at 3:06pm   8 Most recent comment from TheFox Support:Crea un nuevo ticket que solo hacemos soporte para los clientes verificados. Carlos Mobile Version / Not ResponsiveClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated May 19, 2019 at 6:30am   2 Most recent comment from TheFox Support:Hello Carlos, thanks for purchasing Cesis!What do you mean the update is not showing on mobile?Make sure to clear the server and browser cache you are using.Also if you have content that is not showi ... Dustin Only one level in mobile menuClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 19, 2019 at 6:08am   3 Most recent comment from TheFox Support:Hello Dustin, thanks for purchasing Thefox!Glad to hear that you solved the problem!Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Jonni Bailey LayerSlider PluginClosed Pre-Sales Questions   Updated May 18, 2019 at 6:37am   4 Most recent comment from TheFox Support:Hello Jonni,We will update our themes with the new version of the plugins next mondayDo not hesitate to contact us if you have more questions. Have a nice day! Regards. Tom Blog LayoutClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 18, 2019 at 6:36am   2 Most recent comment from TheFox Support:Hello Tom, thanks for purchasing Thefox!If you set the "Post" page, then it will use the theme default template.So we advise you to not use it and just create a blog page using the module.Do not hesi ... sandy One page 02 layout mobile menuClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 17, 2019 at 6:24am   2 Most recent comment from TheFox Support:Hello Sandy,Make sure you have set the mobile menu from Appearance > MenusIf you didn't it will show all your pages.Do not hesitate to contact us if you have more questions. Have a nice day! Reg ...