Public Tickets
Charlie
Animations bug on iOSClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated April 17, 2019 at 8:29am
5
Most recent comment from TheFox Support:Hello Charlie,Even if you clear the cache or check in secret window it doesn't work correctly?Kind regards
John Ralley
Mobile menu to appear in lower screen resolutionsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 16, 2019 at 2:51pm
3
Most recent comment from John Ralley:Hello Fox,I ll try to 'mess up' with media queries and see what i can get.Thanks anyway
sarah
e2027069-7dd0-4e18-8aee-7c16938d4f52Closed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated April 16, 2019 at 9:29am
2
Most recent comment from TheFox Support:Hello Sarah,If you do it from the backend, does it work or not?We would need to know the version of the theme and wordpress you are using.Kind regards
Ahmed
plugin list for optimum theme speedupClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 14, 2019 at 1:04pm
2
Most recent comment from TheFox Support:Hello Ahmed, thanks for purchasing Thefox!
For speed optimization you could use autoptimize.
Also run your site through https://gtmetrix.com/analyze.html to see what can be fixed.
Then regarding en ...
Michel
registration -deregistrationClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 13, 2019 at 9:57am
2
Most recent comment from TheFox Support:Hello Michel,You should have the de-registration option inThefox > License ( from the wordpress dashboard ).If not then try to register the license to your new site, if you have problem with the regi ...
Akorn
Agency template customizationClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated April 12, 2019 at 9:23am
4
Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Simon
WooCommerce Catalog ModeClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated April 11, 2019 at 12:36pm
5
Most recent comment from Simon:Ticket can be closed.
ayoute
installationClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 10, 2019 at 9:35am
2
Most recent comment from TheFox Support:Hello Ayoute,You need to close the "Envato market" bar before sending a link.Waiting for more information.Also no need to create multiple tickets.Kind regards
Markus Hradsky
Using PSD TemplatesClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated April 10, 2019 at 9:19am
6
Most recent comment from TheFox Support:Hello Yassi,Please create your own ticket so we can verify your license information.Also we only do support in english, french or Japanese.Best regards
Patrick Le
Theme Issues w/ Acunetix Security ScansClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated April 16, 2019 at 12:58pm
9
Most recent comment from Patrick Le:It's been over a week since we received an update. Can you please let us know how to properly turn off the redux components so that we can determine if that is the cause?
Gigi Levens
License Registration WPMUClosed
License Registration Issue
Updated April 8, 2019 at 8:01am
4
Most recent comment from TheFox Support:Hello Gigi,The only way to achieve this is to buy 1 license for each domain / site.Themeforest don't have multi-license, you need to purchase the same theme multiple times if you want to use it o ...
Jack
Mobile Menu ColorClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 5, 2019 at 7:47am
2
Most recent comment from TheFox Support:Hello Jack,That's really strange, you can try to add this custom css ( thefox > styling options ) :#nav_button:before, #nav_button_alt:before {color:#000000 !important; }Just change the color co ...
The Visionair
php valuesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 4, 2019 at 11:09am
2
Most recent comment from TheFox Support:Hello The Visionair, thanks for purchasing our theme!I recommend you to switch hosting, we have nothing good to tell you about your current web hostingHere is 3 web hosting we recommend, if you have ...
Mariana
Animations and Button BugsClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated April 4, 2019 at 8:01am
4
Most recent comment from TheFox Support:Hello Mariana,Please check our video, it works the same with chrome too.We can provide more video if needed.Please try to clear the server and browser cache.Best regards
Haris
PluginsClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated April 4, 2019 at 7:52am
2
Most recent comment from TheFox Support:Hello Haris,The plugins are activated, what they are asking you is to register the license but it is not needed, for more information please check the following articles :Plugins LicensesPlugins Upda ...