Public Tickets
Kyle Beam
Adding a button to the main menuClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 23, 2019 at 7:14am
2
Most recent comment from TheFox Support:Hello Kyle, thanks for purchasing Thefox!You need to target the "a" element and not the class directly.Then make sure to adjust the padding / margin and it should be ok.If you still have difficulty w ...
Miles Blatstein
Demo ThemeClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 22, 2019 at 8:04am
2
Most recent comment from TheFox Support:Hello Miles, thanks for purchasing Thefox!The images are not included in the demo because of the copyrights.Where you able to import the pages you wanted?You can import single page from Appearance > ...
Gamal Salem
Mobile site animations not workingClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated April 19, 2019 at 8:12am
3
Most recent comment from TheFox Support:video upload had a problem
Stuart Saunders
Header ImagesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 18, 2019 at 6:21am
2
Most recent comment from TheFox Support:Hello Stuart, thanks for purchasing Thefox!The background image are set from the row settings / parallax :https://thefoxwp.com/wp-content/themes/TheFox/includes/documentation/thefox_documentation.htm ...
Charlie
Animations bug on iOSClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated April 17, 2019 at 8:29am
5
Most recent comment from TheFox Support:Hello Charlie,Even if you clear the cache or check in secret window it doesn't work correctly?Kind regards
John Ralley
Mobile menu to appear in lower screen resolutionsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 16, 2019 at 2:51pm
3
Most recent comment from John Ralley:Hello Fox,I ll try to 'mess up' with media queries and see what i can get.Thanks anyway
sarah
e2027069-7dd0-4e18-8aee-7c16938d4f52Closed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated April 16, 2019 at 9:29am
2
Most recent comment from TheFox Support:Hello Sarah,If you do it from the backend, does it work or not?We would need to know the version of the theme and wordpress you are using.Kind regards
Ahmed
plugin list for optimum theme speedupClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 14, 2019 at 1:04pm
2
Most recent comment from TheFox Support:Hello Ahmed, thanks for purchasing Thefox!
For speed optimization you could use autoptimize.
Also run your site through https://gtmetrix.com/analyze.html to see what can be fixed.
Then regarding en ...
Michel
registration -deregistrationClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 13, 2019 at 9:57am
2
Most recent comment from TheFox Support:Hello Michel,You should have the de-registration option inThefox > License ( from the wordpress dashboard ).If not then try to register the license to your new site, if you have problem with the regi ...
Akorn
Agency template customizationClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated April 12, 2019 at 9:23am
4
Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Simon
WooCommerce Catalog ModeClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated April 11, 2019 at 12:36pm
5
Most recent comment from Simon:Ticket can be closed.
ayoute
installationClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 10, 2019 at 9:35am
2
Most recent comment from TheFox Support:Hello Ayoute,You need to close the "Envato market" bar before sending a link.Waiting for more information.Also no need to create multiple tickets.Kind regards
Markus Hradsky
Using PSD TemplatesClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated April 10, 2019 at 9:19am
6
Most recent comment from TheFox Support:Hello Yassi,Please create your own ticket so we can verify your license information.Also we only do support in english, french or Japanese.Best regards
Patrick Le
Theme Issues w/ Acunetix Security ScansClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated April 16, 2019 at 12:58pm
9
Most recent comment from Patrick Le:It's been over a week since we received an update. Can you please let us know how to properly turn off the redux components so that we can determine if that is the cause?
Gigi Levens
License Registration WPMUClosed
License Registration Issue
Updated April 8, 2019 at 8:01am
4
Most recent comment from TheFox Support:Hello Gigi,The only way to achieve this is to buy 1 license for each domain / site.Themeforest don't have multi-license, you need to purchase the same theme multiple times if you want to use it o ...