Public Tickets
Haris
HeaderClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated December 27, 2018 at 12:27pm
2
Most recent comment from TheFox Support:Hello Haris, Don't change the color header to transparent.If you want to use a transparent header :https://cesis.co/wp-content/uploads/documentation/cesis_documentation.html#create-page-transheaderIf ...
Jim Worrell
Option Settings not working on staff pagesClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated December 24, 2018 at 12:12pm
8
Most recent comment from TheFox Support:We disabled the custom plugins on the site and everything seems to be working fine now.Please clear the server and browser cache.Do not use "Duplicate post" plugin because it is not well programmed an ...
TeamValue Nederland
Installation of Ceses failedClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated December 23, 2018 at 9:24am
5
Most recent comment from TheFox Support:Hello Maurits,Glad to hear that!Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
claudia
AccordionClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated December 21, 2018 at 11:32am
6
Most recent comment from TheFox Support:Hello Claudia,Can you please disable the minify plugin, or give us access to the site and confirm that we can disable plugins to make test.Kind regards
Yulan
Mega menuClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 20, 2018 at 10:14am
2
Most recent comment from TheFox Support:Hello Yulan, thanks for purchasing Thefox!You can set up the megamenu, please check the documentation :http://thefoxwp.com/wp-content/themes/TheFox/includes/documentation/thefox_documentation.html#men ...
Chris Vance
Update VersionClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated December 20, 2018 at 10:09am
2
Most recent comment from TheFox Support:Hello Chris, thanks for purchasing Cesis!If you click on the theme image ( Appearance > Themes ), a window will open with the theme information.Maybe your server don't allow upload from Envato server. ...
Romain
Video row not displaing contentClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 20, 2018 at 9:40am
2
Most recent comment from TheFox Support:Hello Romain,We didn't made any changes to the theme really, did you updated or installed anything new?Updated to WordPress 5.0? Installed a new plugin or updated one?Or if you updated only the theme ...
Westley Annis
Menu Bug on mobile devicesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 19, 2018 at 11:16am
2
Most recent comment from TheFox Support:Hello Westley,The problem is that one of the custom plugin you are using is not compatible with the version 5.0 of wordpress, try to disable the plugins you are using and see if it fix the problem.Ki ...
Cameron
Cant find theme verfication pageClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated December 17, 2018 at 10:37am
2
Most recent comment from TheFox Support:Hello Cameron, thanks for purchasing Cesis!Currently we are re-working the verification system so no need to worry about it.In a future update it will be re-implemented, if you are not using the them ...
Haris
Plugins, MediaClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated December 14, 2018 at 5:59pm
2
Most recent comment from TheFox Support:Hello again,1. Please check your other ticket2. Because of the copyrights of the images we used in the demo they have been replaced by placeholder.3. You need to install the plugin first : https://ce ...
Sanne Huntink
Gutenberg ready?Closed
Pre-Sales Questions
Updated December 12, 2018 at 10:12am
4
Most recent comment from TheFox Support:You're welcome!Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Rodrigo Zuluaga
Fade Out On Row Minor BugClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated December 11, 2018 at 12:50pm
2
Most recent comment from TheFox Support:Hello Rodrigo,Can you please send us a link to the page.Also are you checking on real mobile or browser version?Kind regards
Jan Riggert
Wordpress 5 update?Closed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated December 11, 2018 at 12:42pm
2
Most recent comment from TheFox Support:Hello Jan,
Yes it is, we published an update the last weekend.
If you update to 1.2.6 then everything should work fine :
- Go to plugins and deactivate and delete the visual composer.
- Update th ...
Laura Goatley
blog postsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 10, 2018 at 10:23am
2
Most recent comment from TheFox Support:Hello Laura, thanks for purchasing Thefox!The blog posts are cut after a certain number of characters that why this is happening.If we do it with word the length of the paragraph would be different an ...
YANG ZHANG
WPBakery Page Builder does not workClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated December 8, 2018 at 11:31am
2
Most recent comment from TheFox Support:Hello Yang, thanks for purchasing Cesis!The problem is that you update WordPress to 5.0 without updating our theme please :- Go to plugins and deactivate and delete the visual composer.
- Update the ...