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Public Tickets

Chris Vance Update VersionClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated December 20, 2018 at 10:09am   2 Most recent comment from TheFox Support:Hello Chris, thanks for purchasing Cesis!If you click on the theme image ( Appearance > Themes ), a window will open with the theme information.Maybe your server don't allow upload from Envato server. ... Romain Video row not displaing contentClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 20, 2018 at 9:40am   2 Most recent comment from TheFox Support:Hello Romain,We didn't made any changes to the theme really, did you updated or installed anything new?Updated to WordPress 5.0? Installed a new plugin or updated one?Or if you updated only the theme ... Westley Annis Menu Bug on mobile devicesClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 19, 2018 at 11:16am   2 Most recent comment from TheFox Support:Hello Westley,The problem is that one of the custom plugin you are using is not compatible with the version 5.0 of wordpress, try to disable the plugins you are using and see if it fix the problem.Ki ... Cameron Cant find theme verfication pageClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated December 17, 2018 at 10:37am   2 Most recent comment from TheFox Support:Hello Cameron, thanks for purchasing Cesis!Currently we are re-working the verification system so no need to worry about it.In a future update it will be re-implemented, if you are not using the them ... Haris Plugins, MediaClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated December 14, 2018 at 5:59pm   2 Most recent comment from TheFox Support:Hello again,1. Please check your other ticket2. Because of the copyrights of the images we used in the demo they have been replaced by placeholder.3. You need to install the plugin first : https://ce ... Sanne Huntink Gutenberg ready?Closed Pre-Sales Questions   Updated December 12, 2018 at 10:12am   4 Most recent comment from TheFox Support:You're welcome!Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Rodrigo Zuluaga Fade Out On Row Minor BugClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated December 11, 2018 at 12:50pm   2 Most recent comment from TheFox Support:Hello Rodrigo,Can you please send us a link to the page.Also are you checking on real mobile or browser version?Kind regards Jan Riggert Wordpress 5 update?Closed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated December 11, 2018 at 12:42pm   2 Most recent comment from TheFox Support:Hello Jan, Yes it is, we published an update the last weekend. If you update to 1.2.6 then everything should work fine : - Go to plugins and deactivate and delete the visual composer. - Update th ... Laura Goatley blog postsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 10, 2018 at 10:23am   2 Most recent comment from TheFox Support:Hello Laura, thanks for purchasing Thefox!The blog posts are cut after a certain number of characters that why this is happening.If we do it with word the length of the paragraph would be different an ... YANG ZHANG WPBakery Page Builder does not workClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated December 8, 2018 at 11:31am   2 Most recent comment from TheFox Support:Hello Yang, thanks for purchasing Cesis!The problem is that you update WordPress to 5.0 without updating our theme please :- Go to plugins and deactivate and delete the visual composer. - Update the ... Charlie Fonts in footerClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated December 8, 2018 at 11:30am   4 Most recent comment from TheFox Support:Hello Charlie,For this moment please go to Cesis > General settings and add this custom css :.footer_main { font-size: 10px; }Change 10px to the size you want to use.In a future update we will add thi ... Al Winchell Mobile menuClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated December 7, 2018 at 11:01am   4 Most recent comment from TheFox Support:Hello AI,Can we try to disable the custom plugins you are using and clear the cache?Kind regards Taylor Padding between PartnersClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated December 6, 2018 at 10:37am   2 Most recent comment from TheFox Support:Hello Taylor,Unfortunately we don't have a padding options for the partners module.You would need to edit your images and add more space in the images.We will add the option in one of our update becau ... Celine Modify a block contentClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated December 6, 2018 at 10:35am   2 Most recent comment from TheFox Support:Hello Celine, thanks for purchasing Cesis!Did you tried with the Backend editor, you need to edit the "Row" and check the "Parallax" settings or the "Design options tab, Background settings".Check ho ... Erica Gir flipbox linkClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated December 6, 2018 at 10:12am   5 Most recent comment from TheFox Support:Hello Erica,Glad to hear that!Do not hesitate to contact us if you have more questions. Have a nice day! Regards.