Public Tickets
Romain
Video row not displaing contentClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 20, 2018 at 9:40am
2
Most recent comment from TheFox Support:Hello Romain,We didn't made any changes to the theme really, did you updated or installed anything new?Updated to WordPress 5.0? Installed a new plugin or updated one?Or if you updated only the theme ...
Westley Annis
Menu Bug on mobile devicesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 19, 2018 at 11:16am
2
Most recent comment from TheFox Support:Hello Westley,The problem is that one of the custom plugin you are using is not compatible with the version 5.0 of wordpress, try to disable the plugins you are using and see if it fix the problem.Ki ...
Cameron
Cant find theme verfication pageClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated December 17, 2018 at 10:37am
2
Most recent comment from TheFox Support:Hello Cameron, thanks for purchasing Cesis!Currently we are re-working the verification system so no need to worry about it.In a future update it will be re-implemented, if you are not using the them ...
Haris
Plugins, MediaClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated December 14, 2018 at 5:59pm
2
Most recent comment from TheFox Support:Hello again,1. Please check your other ticket2. Because of the copyrights of the images we used in the demo they have been replaced by placeholder.3. You need to install the plugin first : https://ce ...
Sanne Huntink
Gutenberg ready?Closed
Pre-Sales Questions
Updated December 12, 2018 at 10:12am
4
Most recent comment from TheFox Support:You're welcome!Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Rodrigo Zuluaga
Fade Out On Row Minor BugClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated December 11, 2018 at 12:50pm
2
Most recent comment from TheFox Support:Hello Rodrigo,Can you please send us a link to the page.Also are you checking on real mobile or browser version?Kind regards
Jan Riggert
Wordpress 5 update?Closed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated December 11, 2018 at 12:42pm
2
Most recent comment from TheFox Support:Hello Jan,
Yes it is, we published an update the last weekend.
If you update to 1.2.6 then everything should work fine :
- Go to plugins and deactivate and delete the visual composer.
- Update th ...
Laura Goatley
blog postsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 10, 2018 at 10:23am
2
Most recent comment from TheFox Support:Hello Laura, thanks for purchasing Thefox!The blog posts are cut after a certain number of characters that why this is happening.If we do it with word the length of the paragraph would be different an ...
YANG ZHANG
WPBakery Page Builder does not workClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated December 8, 2018 at 11:31am
2
Most recent comment from TheFox Support:Hello Yang, thanks for purchasing Cesis!The problem is that you update WordPress to 5.0 without updating our theme please :- Go to plugins and deactivate and delete the visual composer.
- Update the ...
Charlie
Fonts in footerClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated December 8, 2018 at 11:30am
4
Most recent comment from TheFox Support:Hello Charlie,For this moment please go to Cesis > General settings and add this custom css :.footer_main { font-size: 10px; }Change 10px to the size you want to use.In a future update we will add thi ...
Al Winchell
Mobile menuClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated December 7, 2018 at 11:01am
4
Most recent comment from TheFox Support:Hello AI,Can we try to disable the custom plugins you are using and clear the cache?Kind regards
Taylor
Padding between PartnersClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated December 6, 2018 at 10:37am
2
Most recent comment from TheFox Support:Hello Taylor,Unfortunately we don't have a padding options for the partners module.You would need to edit your images and add more space in the images.We will add the option in one of our update becau ...
Celine
Modify a block contentClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated December 6, 2018 at 10:35am
2
Most recent comment from TheFox Support:Hello Celine, thanks for purchasing Cesis!Did you tried with the Backend editor, you need to edit the "Row" and check the "Parallax" settings or the "Design options tab, Background settings".Check ho ...
Erica Gir
flipbox linkClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated December 6, 2018 at 10:12am
5
Most recent comment from TheFox Support:Hello Erica,Glad to hear that!Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
sadeshwar
fonts doesnt show upClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated December 5, 2018 at 11:13am
8
Most recent comment from TheFox Support:Hello Sadeshwar,It seems that the font problem is only with the woff version, so it is not a problem if the other version are working.A warning is not really important.From where did you get the font? ...