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Public Tickets

Jimmy How to turn off scrolling animation of an accordionClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated April 24, 2019 at 8:22am   4 Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Kyle Beam Adding a button to the main menuClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated April 23, 2019 at 7:14am   2 Most recent comment from TheFox Support:Hello Kyle, thanks for purchasing Thefox!You need to target the "a" element and not the class directly.Then make sure to adjust the padding / margin and it should be ok.If you still have difficulty w ... Miles Blatstein Demo ThemeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated April 22, 2019 at 8:04am   2 Most recent comment from TheFox Support:Hello Miles, thanks for purchasing Thefox!The images are not included in the demo because of the copyrights.Where you able to import the pages you wanted?You can import single page from Appearance > ... Gamal Salem Mobile site animations not workingClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated April 19, 2019 at 8:12am   3 Most recent comment from TheFox Support:video upload had a problem  Stuart Saunders Header ImagesClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated April 18, 2019 at 6:21am   2 Most recent comment from TheFox Support:Hello Stuart, thanks for purchasing Thefox!The background image are set from the row settings / parallax :https://thefoxwp.com/wp-content/themes/TheFox/includes/documentation/thefox_documentation.htm ... Charlie Animations bug on iOSClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated April 17, 2019 at 8:29am   5 Most recent comment from TheFox Support:Hello Charlie,Even if you clear the cache or check in secret window it doesn't work correctly?Kind regards John Ralley Mobile menu to appear in lower screen resolutionsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated April 16, 2019 at 2:51pm   3 Most recent comment from John Ralley:Hello Fox,I ll try to 'mess up' with media queries and see what i can get.Thanks anyway sarah e2027069-7dd0-4e18-8aee-7c16938d4f52Closed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated April 16, 2019 at 9:29am   2 Most recent comment from TheFox Support:Hello Sarah,If you do it from the backend, does it work or not?We would need to know the version of the theme and wordpress you are using.Kind regards Ahmed plugin list for optimum theme speedupClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated April 14, 2019 at 1:04pm   2 Most recent comment from TheFox Support:Hello Ahmed, thanks for purchasing Thefox! For speed optimization you could use autoptimize. Also run your site through https://gtmetrix.com/analyze.html to see what can be fixed. Then regarding en ... Michel registration -deregistrationClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated April 13, 2019 at 9:57am   2 Most recent comment from TheFox Support:Hello Michel,You should have the de-registration option inThefox > License ( from the wordpress dashboard ).If not then try to register the license to your new site, if you have problem with the regi ... Akorn Agency template customizationClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated April 12, 2019 at 9:23am   4 Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Simon WooCommerce Catalog ModeClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated April 11, 2019 at 12:36pm   5 Most recent comment from Simon:Ticket can be closed. ayoute installationClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated April 10, 2019 at 9:35am   2 Most recent comment from TheFox Support:Hello Ayoute,You need to close the "Envato market" bar before sending a link.Waiting for more information.Also no need to create multiple tickets.Kind regards Markus Hradsky Using PSD TemplatesClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated April 10, 2019 at 9:19am   6 Most recent comment from TheFox Support:Hello Yassi,Please create your own ticket so we can verify your license information.Also we only do support in english, french or Japanese.Best regards Patrick Le Theme Issues w/ Acunetix Security ScansClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated April 16, 2019 at 12:58pm   9 Most recent comment from Patrick Le:It's been over a week since we received an update. Can you please let us know how to properly turn off the redux components so that we can determine if that is the cause?