Public Tickets
Marzia Agnetti
fonts.googleapis errorClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated May 31, 2020 at 1:31pm
6
Most recent comment from TheFox Support:Glad to hear you found the issue.We will try to replicate it with our siteground installation.Thanks for the feedback!Best regards
Marzia Agnetti
overidding theme functonClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated May 28, 2020 at 5:28pm
6
Most recent comment from TheFox Support:Glad to hear thatDo not hesitate to contact us if you have more questions.
Have a nice day!
Best Regards.
KeLoX
Classic box odd and evenClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated May 28, 2020 at 5:23pm
2
Most recent comment from TheFox Support:Hello Kelox, thanks for purchasing Thefox!1. You need to edit the thefox/functions/rd_functions/rd-custom-excerpt.phpand modify the value line 164function rd_port_excerpt($length) { return 35;}Mo ...
Gareth Sandall
The fox demo importer into Wordpress not workingClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated May 24, 2020 at 1:02pm
2
Most recent comment from TheFox Support:Hello Gareth, thanks for purchasing Thefox!Make sure you have the server settings set correctly, for more information check this article :What To Do If Demo Content Import FailsIf you want to only im ...
Marzia Agnetti
portfolio full width layoutClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated May 22, 2020 at 12:50pm
5
Most recent comment from Marzia Agnetti:Thank you! I solved! I wanted to have full background, so I choose page layout and worked.
tom
Layerslider 6.11.1. is missingClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated May 17, 2020 at 10:56pm
4
Most recent comment from TheFox Support:Hello,The latest version available on codecanyon and the one we one the license is 6.9.2Check this page and contact the author if you need more information : https://codecanyon.net/item/kreatura-slid ...
SaneChoiceLtd
Removing CSSClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated May 17, 2020 at 10:53pm
2
Most recent comment from TheFox Support:Hello,Where exactly do you see css reference for the layerslider?I don't think our theme load special css for the layerslider.Best regards
LE GUILLOUX
demo installationClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated May 12, 2020 at 10:29am
2
Most recent comment from TheFox Support:Hello Antoine, thanks for purchasing Cesis!Please contact your web hosting and ask them to make sure their server is using the settings you can find in this article :What To Do If Demo Content Import ...
Santiago
header top bar translateClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated May 11, 2020 at 8:00pm
4
Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have more questions.
Have a nice day!
Best Regards.
Matthew Orlando
Overriding css values in a child theme.Closed
Pre-Sales Questions
Updated May 11, 2020 at 10:51am
2
Most recent comment from TheFox Support:Hello Matthew,I am sorry but we don't provide support if you don't have a license with active support.Support needs to be renewed every 6 months.I am sorry but unless you have a valid licen ...
antonis
Import One Page DemoClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated April 30, 2020 at 6:20pm
4
Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have more questions.
Have a nice day!
Best Regards.
Rodrigo
Mobile menuClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 29, 2020 at 11:04am
2
Most recent comment from TheFox Support:Hello Rodrigo,Unfortunately you would need custom development of theme.You can work with https://wpbuilders.co/request-service/They should be able to achieve this.Hope they can help you.Do not hesit ...
Michael Kuzaj
NewsletterClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 21, 2020 at 9:42am
2
Most recent comment from TheFox Support:Hello Michael, thanks for purchasing Thefox!It is hard to tell since we don't know the plugin you are using.Also we see that both checkbox are different ( different classes ) and are from the mai ...
Alan Behul
Site Duplication - LicenseClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated April 14, 2020 at 11:36am
2
Most recent comment from TheFox Support:Hello Alan,If you want to use the site on an other domain, you need a new license.If you remove the other site then you don't need a new one.Do not hesitate to contact us if you have more questi ...
Aaron Hodgson
Icons not displaying correctlyClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated April 14, 2020 at 11:34am
8
Most recent comment from TheFox Support:Glad to have been able to help and glad to hear that you solved the issue!Also I don't know if you already did it but if you could rate our theme 5 stars on themeforest, it would really boos ...