Public Tickets
Al Winchell
appearanceClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated June 19, 2020 at 11:04am
2
Most recent comment from TheFox Support:Hello,We tried to check your site but got a time out error.If you see it correctly in incognito then the issue is probably a cache problem.https://wpbuilders.co/how-to-clear-cache-in-wordpress/Try to ...
Al Winchell
appearance issueClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated June 17, 2020 at 10:55am
2
Most recent comment from TheFox Support:Hello,We can't access your web site :http://goldentrowelawards.com/NewError 503.Please check the link and re-contact us.Best regards
dscheffke
top barClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated June 16, 2020 at 10:38am
2
Most recent comment from TheFox Support:Hello Dscheffke, thanks for purchasing Cesis!Unfortunately no, unless you edit the theme file and your custom code.The top bar is meant to contain few information and can't be edited with the pa ...
unairf
Hide mobile headerClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 6, 2020 at 10:32am
4
Most recent comment from TheFox Support:Glad to have been able to help you!Do not hesitate to contact us if you have more questions.
Have a nice day!
Best Regards.
unairf
Grid blog alignClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 6, 2020 at 10:32am
2
Most recent comment from TheFox Support:Hello,Try this custom css :.grid_blog_post .post-title { min-height:102px; }That should do the trick!Do not hesitate to contact us if you have more questions.
Have a nice day!
Best Regards.
Marzia Agnetti
fonts.googleapis errorClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated May 31, 2020 at 1:31pm
6
Most recent comment from TheFox Support:Glad to hear you found the issue.We will try to replicate it with our siteground installation.Thanks for the feedback!Best regards
Marzia Agnetti
overidding theme functonClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated May 28, 2020 at 5:28pm
6
Most recent comment from TheFox Support:Glad to hear thatDo not hesitate to contact us if you have more questions.
Have a nice day!
Best Regards.
KeLoX
Classic box odd and evenClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated May 28, 2020 at 5:23pm
2
Most recent comment from TheFox Support:Hello Kelox, thanks for purchasing Thefox!1. You need to edit the thefox/functions/rd_functions/rd-custom-excerpt.phpand modify the value line 164function rd_port_excerpt($length) { return 35;}Mo ...
Gareth Sandall
The fox demo importer into Wordpress not workingClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated May 24, 2020 at 1:02pm
2
Most recent comment from TheFox Support:Hello Gareth, thanks for purchasing Thefox!Make sure you have the server settings set correctly, for more information check this article :What To Do If Demo Content Import FailsIf you want to only im ...
Marzia Agnetti
portfolio full width layoutClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated May 22, 2020 at 12:50pm
5
Most recent comment from Marzia Agnetti:Thank you! I solved! I wanted to have full background, so I choose page layout and worked.
tom
Layerslider 6.11.1. is missingClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated May 17, 2020 at 10:56pm
4
Most recent comment from TheFox Support:Hello,The latest version available on codecanyon and the one we one the license is 6.9.2Check this page and contact the author if you need more information : https://codecanyon.net/item/kreatura-slid ...
SaneChoiceLtd
Removing CSSClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated May 17, 2020 at 10:53pm
2
Most recent comment from TheFox Support:Hello,Where exactly do you see css reference for the layerslider?I don't think our theme load special css for the layerslider.Best regards
LE GUILLOUX
demo installationClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated May 12, 2020 at 10:29am
2
Most recent comment from TheFox Support:Hello Antoine, thanks for purchasing Cesis!Please contact your web hosting and ask them to make sure their server is using the settings you can find in this article :What To Do If Demo Content Import ...
Santiago
header top bar translateClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated May 11, 2020 at 8:00pm
4
Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have more questions.
Have a nice day!
Best Regards.
Matthew Orlando
Overriding css values in a child theme.Closed
Pre-Sales Questions
Updated May 11, 2020 at 10:51am
2
Most recent comment from TheFox Support:Hello Matthew,I am sorry but we don't provide support if you don't have a license with active support.Support needs to be renewed every 6 months.I am sorry but unless you have a valid licen ...