Public Tickets
Claudio Martinez
Slow performanceClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated July 31, 2020 at 5:57am
2
Most recent comment from TheFox Support:Hello Claudio,We see that you are using a really old version of the theme.First what you should do is take a backup and update the theme :Theme updateIf the envato market plugin doesn't let you u ...
Meg Cusick
Icon BoxesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated July 25, 2020 at 10:13am
4
Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have more questions.
Have a nice day!
Best Regards.
Lucy
Show name of website when I hover over logoClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated July 23, 2020 at 8:15am
2
Most recent comment from TheFox Support:Hello Lucy,Unfortunately this is not possible without custom modification.You can contact the WPbuilders team if you need customization work :https://wpbuilders.co/request-service/Do not hesitate to c ...
Maziers
Demo importer failedClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated July 22, 2020 at 6:33am
2
Most recent comment from TheFox Support:Hello Maziers, thanks for purchasing Thefox!The issue is related to your server settings, make sure you can edit your server settings to the one you can find in this article :What To Do If Demo Conten ...
werbeagenturgowell
theme installation doesnt workClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated July 22, 2020 at 6:06am
9
Most recent comment from TheFox Support:Hello,The pages you imported may be using custom settings, what you need to do to turn off the custom settings is the following :
Go edit the page that has custom settings ( theme panel option not ap ...
Lyndel
Sales enquireClosed
Pre-Sales Questions
Updated July 21, 2020 at 11:08pm
1
Most recent comment from Lyndel:HiI am looking at purchasing The Fox Agency 02 theme. Does this theme have buttons in the header menu? I need to add buttons in the header to call and book.
Thanks
Lyndel
Basso Guy
Product layout & Frontend bakery EditorClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated July 20, 2020 at 8:58am
4
Most recent comment from TheFox Support:Glad to hear thatDo not hesitate to contact us if you have more questions.
Have a nice day!
Best Regards.
dscheffke
Logo in SVGClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated July 19, 2020 at 10:40am
4
Most recent comment from TheFox Support:Hello,Unless you program your logo directly into our child theme using the SVG file we don't have this option currently.With envato ( themeforest ) we are not allowed to build function related on ...
bursuit
notebook apple - fontsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated July 15, 2020 at 7:06pm
5
Most recent comment from TheFox Support:Hello,Where are you hosted?Contact your host support and ask them to enable the module needed to make the code we sent you work in the htaccess.If your web hosting doesn't let you then you might ...
Steven McCracken
Incompatibility Issue Woocommerce Owl CarouselClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated July 13, 2020 at 9:09am
7
Most recent comment from Steven McCracken:This is really URGENT now .. can you PLEASE let me know how to remove/disable the gallery template as you have suggested.Regards,Steven
Bryanna Bach
Minified version or plugin?Closed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated July 8, 2020 at 11:16am
2
Most recent comment from TheFox Support:Hello Laurel,You can check this article :https://wpbuilders.co/how-to-speed-up-your-wordpress-site-with-autoptimize/This should help, though if you need more detailed optimization, theme modification ...
Lucy
Mobile landscape not centered, blog not showing three articles per lineClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated July 6, 2020 at 9:44am
4
Most recent comment from TheFox Support:Hello Lucy,Glad to hear that it is working correctly now!Regarding the featured blog post, you should change the row column settings, and use a smaller column in the middle where you put your featured ...
BorcioTv
links NOOPENERClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated July 5, 2020 at 9:22am
5
Most recent comment from TheFox Support:Hello,We will let our devs know about this but in the meanwhile you can copy the code to the child theme if you need.Do not hesitate to contact us if you have more questions.
Have a nice day!
Best Reg ...
Alessandro Sciortino
delete date publication postClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated July 5, 2020 at 9:19am
7
Most recent comment from TheFox Support:Glad to have been able to help!Do not hesitate to contact us if you have more questions.
Have a nice day!
Best Regards.
Basso Guy
One Page (Sticky) Mobile MenuClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated June 29, 2020 at 9:43am
4
Most recent comment from TheFox Support:Hello Basso,The only option we have is to make the mobile header to be sticky so people have fast access to the menu.Or if you want we could ask our devs for custom code to force the dots to be visibl ...