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Public Tickets

Alessandro Sciortino delete date publication postClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated July 5, 2020 at 9:19am   7 Most recent comment from TheFox Support:Glad to have been able to help!Do not hesitate to contact us if you have more questions. Have a nice day! Best Regards. Basso Guy One Page (Sticky) Mobile MenuClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated June 29, 2020 at 9:43am   4 Most recent comment from TheFox Support:Hello Basso,The only option we have is to make the mobile header to be sticky so people have fast access to the menu.Or if you want we could ask our devs for custom code to force the dots to be visibl ... Rissa Guffey loading imageClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 27, 2020 at 8:35am   2 Most recent comment from TheFox Support:Hello Rissa, thanks for purchasing Thefox!You can change the page loader settings from the theme panel :https://thefoxwp.com/wp-content/themes/TheFox/includes/documentation/thefox_documentation.html# ... dscheffke Staff CarouselClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated June 26, 2020 at 9:20am   2 Most recent comment from TheFox Support:Hello Dscheffke,Can you please give us access to the page that where you use the module.Best regards Gloria Rosado Caption font sizeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 25, 2020 at 11:22am   2 Most recent comment from TheFox Support:Hello Gloria,You can use and change this custom css ( thefox > styling options ) :.wp-block-image figcaption { font-size: 14px; }Change the font size to the size you desire.Do not hesitate to contact ... Al Winchell Cesis crashClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated June 22, 2020 at 10:08am   6 Most recent comment from TheFox Support:Hello,Ok first, you might want to reinstall the theme, on functions.php line 5 we don't have any function only comment code, so you might have been hacked / infected by a malware.Regarding the de ... Iain MacDonald Installation IssuesClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 21, 2020 at 7:04am   7 Most recent comment from TheFox Support:Glad to hear that fixed the issue!Do not hesitate to contact us if you have more questions. Have a nice day! Best Regards. Troy Sandidge My theme isn't responsive on many browsers. It moves everything to the left.Closed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated June 19, 2020 at 11:05am   2 Most recent comment from TheFox Support:Hello Troy, thanks for purchasing Cesis!The issue is that you don't have enough space in the header to put all your menu items.What you need to do is to set the site to change the mobile ( hambu ... Al Winchell appearanceClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated June 19, 2020 at 11:04am   2 Most recent comment from TheFox Support:Hello,We tried to check your site but got a time out error.If you see it correctly in incognito then the issue is probably a cache problem.https://wpbuilders.co/how-to-clear-cache-in-wordpress/Try to ... Al Winchell appearance issueClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated June 17, 2020 at 10:55am   2 Most recent comment from TheFox Support:Hello,We can't access your web site :http://goldentrowelawards.com/NewError 503.Please check the link and re-contact us.Best regards dscheffke top barClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated June 16, 2020 at 10:38am   2 Most recent comment from TheFox Support:Hello Dscheffke, thanks for purchasing Cesis!Unfortunately no, unless you edit the theme file and your custom code.The top bar is meant to contain few information and can't be edited with the pa ... unairf Hide mobile headerClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 6, 2020 at 10:32am   4 Most recent comment from TheFox Support:Glad to have been able to help you!Do not hesitate to contact us if you have more questions. Have a nice day! Best Regards. unairf Grid blog alignClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 6, 2020 at 10:32am   2 Most recent comment from TheFox Support:Hello,Try this custom css :.grid_blog_post .post-title { min-height:102px; }That should do the trick!Do not hesitate to contact us if you have more questions. Have a nice day! Best Regards. Marzia Agnetti fonts.googleapis errorClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 31, 2020 at 1:31pm   6 Most recent comment from TheFox Support:Glad to hear you found the issue.We will try to replicate it with our siteground installation.Thanks for the feedback!Best regards Marzia Agnetti overidding theme functonClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated May 28, 2020 at 5:28pm   6 Most recent comment from TheFox Support:Glad to hear thatDo not hesitate to contact us if you have more questions. Have a nice day! Best Regards.