Public Tickets
Rissa Guffey
loading imageClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 27, 2020 at 8:35am
2
Most recent comment from TheFox Support:Hello Rissa, thanks for purchasing Thefox!You can change the page loader settings from the theme panel :https://thefoxwp.com/wp-content/themes/TheFox/includes/documentation/thefox_documentation.html# ...
dscheffke
Staff CarouselClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated June 26, 2020 at 9:20am
2
Most recent comment from TheFox Support:Hello Dscheffke,Can you please give us access to the page that where you use the module.Best regards
Gloria Rosado
Caption font sizeClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 25, 2020 at 11:22am
2
Most recent comment from TheFox Support:Hello Gloria,You can use and change this custom css ( thefox > styling options ) :.wp-block-image figcaption { font-size: 14px; }Change the font size to the size you desire.Do not hesitate to contact ...
Al Winchell
Cesis crashClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated June 22, 2020 at 10:08am
6
Most recent comment from TheFox Support:Hello,Ok first, you might want to reinstall the theme, on functions.php line 5 we don't have any function only comment code, so you might have been hacked / infected by a malware.Regarding the de ...
Iain MacDonald
Installation IssuesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 21, 2020 at 7:04am
7
Most recent comment from TheFox Support:Glad to hear that fixed the issue!Do not hesitate to contact us if you have more questions.
Have a nice day!
Best Regards.
Troy Sandidge
My theme isn't responsive on many browsers. It moves everything to the left.Closed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated June 19, 2020 at 11:05am
2
Most recent comment from TheFox Support:Hello Troy, thanks for purchasing Cesis!The issue is that you don't have enough space in the header to put all your menu items.What you need to do is to set the site to change the mobile ( hambu ...
Al Winchell
appearanceClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated June 19, 2020 at 11:04am
2
Most recent comment from TheFox Support:Hello,We tried to check your site but got a time out error.If you see it correctly in incognito then the issue is probably a cache problem.https://wpbuilders.co/how-to-clear-cache-in-wordpress/Try to ...
Al Winchell
appearance issueClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated June 17, 2020 at 10:55am
2
Most recent comment from TheFox Support:Hello,We can't access your web site :http://goldentrowelawards.com/NewError 503.Please check the link and re-contact us.Best regards
dscheffke
top barClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated June 16, 2020 at 10:38am
2
Most recent comment from TheFox Support:Hello Dscheffke, thanks for purchasing Cesis!Unfortunately no, unless you edit the theme file and your custom code.The top bar is meant to contain few information and can't be edited with the pa ...
unairf
Hide mobile headerClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 6, 2020 at 10:32am
4
Most recent comment from TheFox Support:Glad to have been able to help you!Do not hesitate to contact us if you have more questions.
Have a nice day!
Best Regards.
unairf
Grid blog alignClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 6, 2020 at 10:32am
2
Most recent comment from TheFox Support:Hello,Try this custom css :.grid_blog_post .post-title { min-height:102px; }That should do the trick!Do not hesitate to contact us if you have more questions.
Have a nice day!
Best Regards.
Marzia Agnetti
fonts.googleapis errorClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated May 31, 2020 at 1:31pm
6
Most recent comment from TheFox Support:Glad to hear you found the issue.We will try to replicate it with our siteground installation.Thanks for the feedback!Best regards
Marzia Agnetti
overidding theme functonClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated May 28, 2020 at 5:28pm
6
Most recent comment from TheFox Support:Glad to hear thatDo not hesitate to contact us if you have more questions.
Have a nice day!
Best Regards.
KeLoX
Classic box odd and evenClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated May 28, 2020 at 5:23pm
2
Most recent comment from TheFox Support:Hello Kelox, thanks for purchasing Thefox!1. You need to edit the thefox/functions/rd_functions/rd-custom-excerpt.phpand modify the value line 164function rd_port_excerpt($length) { return 35;}Mo ...
Gareth Sandall
The fox demo importer into Wordpress not workingClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated May 24, 2020 at 1:02pm
2
Most recent comment from TheFox Support:Hello Gareth, thanks for purchasing Thefox!Make sure you have the server settings set correctly, for more information check this article :What To Do If Demo Content Import FailsIf you want to only im ...