Public Tickets
Sameeh
About Slider PluginClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 14, 2020 at 7:42pm
3
Most recent comment from TheFox Support:Hello Sameeh, thanks for purchasing our theme!The plugins are included but the license are not included, you can still use them.Also the WPbakery page builder is the builder we use for the theme, it ...
jfung
Moving the Single Product Navigation to the topClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 9, 2020 at 7:21pm
2
Most recent comment from TheFox Support:Hello Jfung,We will ask our dev team and get back to you tomorrow.Thanks for your patience.Best regards
jfung
jQuery is not definedClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 9, 2020 at 7:20pm
4
Most recent comment from TheFox Support:Glad to hear that the issue is gone.It is really strange that you had such issue in the first place.Re-contact us if you have any issues.Have a nice week-end!Best regards
Iain MacDonald
Category Post DatesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 8, 2020 at 10:52am
2
Most recent comment from TheFox Support:Hello Iain,You can add this body.category-my-category-nameto target special category, the example we sent you would be for a category named "my category name"space are replaced by -Do not hesitate to ...
David McNeill
Debug warnings: DepreciatedClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 8, 2020 at 10:33am
4
Most recent comment from TheFox Support:Hello David,Please update the theme to the latest version, it should fix the issue.Theme updateDo not hesitate to contact us if you have more questions.
Have a nice day!
Best Regards.
Lacey
Shipping inconsistencyClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 7, 2020 at 8:32am
2
Most recent comment from TheFox Support:Hello Lacey,Unfortunately it is hard to tell without seeing the articles settings.Try to check the difference between the one that work and the other.You could also try to contact woocmmerce support ...
Lacey
Disconnected icon linkClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 7, 2020 at 8:30am
2
Most recent comment from TheFox Support:Hello Lacey,That's probably something related to the custom plugins you are using.Try to add this custom css ( Thefox > styling options ) :.fa-close:before, .fa-remove:before, .fa-times:before ...
Lisa Durante
menuClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated September 9, 2020 at 8:51pm
2
Most recent comment from TheFox Support:Hello Lisa, thanks for purchasing Cesis!
For the transparent header ( https://cesis.co/wp-content/uploads/documentation/cesis_documentation.html#create-page-transheader ) you are using, you can set ...
Wikads
Visual Composer not showingClosed
License Registration Issue
Updated September 4, 2020 at 6:57am
2
Most recent comment from TheFox Support:Hello Wikads,Please create a ticket support under thefox category and give us access to your dashboard.Best regards.
Bob
LmsClosed
Pre-Sales Questions
Updated September 3, 2020 at 4:19pm
2
Most recent comment from TheFox Support:Hello Bob, thanks for contacting us!Yes, it will work just fine but you should check our Cesis theme rather than Thefox.Do not hesitate to contact us if you have more questions.
Have a nice day!
Best ...
Tomas Kountrias
Bakery Page Builder ProblemClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 2, 2020 at 7:32pm
4
Most recent comment from TheFox Support:Hello Tomas,This is really strange, for the envato api issue, please contact the envato support, they should be able to help you.The other way to update the theme is to switch to another theme, then d ...
Pamela
Share icons failureClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 1, 2020 at 6:34am
8
Most recent comment from TheFox Support:Hello Pamela,Facebook don't let you pre-made a message to share, same for linkedin.For Twitter, it should be fixed in the next update.For the mail, it is an mailto link, people that uses mail so ...
lisa evasari
themes can't be installClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated August 30, 2020 at 10:08am
2
Most recent comment from TheFox Support:Hello Lisa, thanks for purchasing Thefox!For the refund you need to ask the author.But you need to know that for any themes from themeforest you will be asked to upgrade your plan at WordPress.comWe ...
jfung
How to add product subcategory in the breadcrumb for single product pages?Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated August 27, 2020 at 4:41pm
7
Most recent comment from jfung:Hi,thanks, I will check out those changes when I do maintenance and upgrades for the client on their website.As for the breadcrumb, I guess that can work.Instead of Yoast, I turned to copying the sin ...
Melissa N London
Blog Read More button colorsClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated August 27, 2020 at 6:27am
2
Most recent comment from TheFox Support:Hello Melissa,First for the homepage, you are not using the module you should.Make sure to use our blog module :Then when you edit the module you can choose the Read more button settings.For the news ...