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Public Tickets

Rodrigo Add to CartClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated October 28, 2020 at 7:36pm   2 Most recent comment from TheFox Support:Hello Rodrigo, thanks for purchasing Cesis!Create a new page and use our "Products" module, then change the style to "On image".Do not hesitate to contact us if you have more questions. Have a nice d ... Yatin WP Bakery page builder updateClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 19, 2020 at 6:32pm   2 Most recent comment from TheFox Support:Hello Yatin, thanks for purchasing Thefox!- Go to plugins and deactivate and delete the visual composer. - Update the theme to the latest version : Theme update - Then go to Appearance > Install plu ... Simen Olsen WoocommerceClosed Pre-Sales Questions   Updated October 19, 2020 at 6:30pm   2 Most recent comment from TheFox Support:Hello Simen,Can you please create a ticket under the category of the theme you bought, thank you.Best regards jfung Single Product Navigation Buttons to loop within the select categoryClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 14, 2020 at 10:14pm   7 Most recent comment from jfung:I did check and made sure I didn't miss anything when copying and pasting the codes.It's okay, I ended up using some other approach that I found on the internet and used css to hide the pro ... Sameeh About Slider PluginClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 14, 2020 at 7:42pm   3 Most recent comment from TheFox Support:Hello Sameeh, thanks for purchasing our theme!The plugins are included but the license are not included, you can still use them.Also the WPbakery page builder is the builder we use for the theme, it ... jfung Moving the Single Product Navigation to the topClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 9, 2020 at 7:21pm   2 Most recent comment from TheFox Support:Hello Jfung,We will ask our dev team and get back to you tomorrow.Thanks for your patience.Best regards jfung jQuery is not definedClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 9, 2020 at 7:20pm   4 Most recent comment from TheFox Support:Glad to hear that the issue is gone.It is really strange that you had such issue in the first place.Re-contact us if you have any issues.Have a nice week-end!Best regards Iain MacDonald Category Post DatesClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 8, 2020 at 10:52am   2 Most recent comment from TheFox Support:Hello Iain,You can add this body.category-my-category-nameto target special category, the example we sent you would be for a category named "my category name"space are replaced by -Do not hesitate to ... David McNeill Debug warnings: DepreciatedClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 8, 2020 at 10:33am   4 Most recent comment from TheFox Support:Hello David,Please update the theme to the latest version, it should fix the issue.Theme updateDo not hesitate to contact us if you have more questions. Have a nice day! Best Regards. Lacey Shipping inconsistencyClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 7, 2020 at 8:32am   2 Most recent comment from TheFox Support:Hello Lacey,Unfortunately it is hard to tell without seeing the articles settings.Try to check the difference between the one that work and the other.You could also try to contact woocmmerce support ... Lacey Disconnected icon linkClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 7, 2020 at 8:30am   2 Most recent comment from TheFox Support:Hello Lacey,That's probably something related to the custom plugins you are using.Try to add this custom css ( Thefox > styling options ) :.fa-close:before, .fa-remove:before, .fa-times:before ... Lisa Durante menuClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated September 9, 2020 at 8:51pm   2 Most recent comment from TheFox Support:Hello Lisa, thanks for purchasing Cesis! For the transparent header ( https://cesis.co/wp-content/uploads/documentation/cesis_documentation.html#create-page-transheader ) you are using, you can set ... Wikads Visual Composer not showingClosed License Registration Issue   Updated September 4, 2020 at 6:57am   2 Most recent comment from TheFox Support:Hello Wikads,Please create a ticket support under thefox category and give us access to your dashboard.Best regards. Bob LmsClosed Pre-Sales Questions   Updated September 3, 2020 at 4:19pm   2 Most recent comment from TheFox Support:Hello Bob, thanks for contacting us!Yes, it will work just fine but you should check our Cesis theme rather than Thefox.Do not hesitate to contact us if you have more questions. Have a nice day! Best ... Tomas Kountrias Bakery Page Builder ProblemClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 2, 2020 at 7:32pm   4 Most recent comment from TheFox Support:Hello Tomas,This is really strange, for the envato api issue, please contact the envato support, they should be able to help you.The other way to update the theme is to switch to another theme, then d ...