Public Tickets
Jonni Bailey
Log4jClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 18, 2021 at 11:55am
2
Most recent comment from TheFox Support:Hello Jonni,No, we dont use it.Do not hesitate to contact us if you have more questions.
Have a nice day!
Best Regards.
Goddi Sagou
Buying the rigth templateClosed
Pre-Sales Questions
Updated December 16, 2021 at 2:44pm
4
Most recent comment from TheFox Support:Hello,1. We have a support team that can help you if you have issues but we are not going to make the page for you, so it will be advice and how to, but nothing directly.2. No, unfortunately, the modu ...
Gerardo Alfonoso Fernandez
colores y diseñoClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated November 27, 2021 at 11:59am
3
Most recent comment from TheFox Support:Hello Gerardo, thanks for using our theme!Make sure to change the color etc from "Cesis > Options" and not from the "Appearance > Customizer"If you still have issue after doing change from the backen ...
Philip Lakic
The parent theme is missing. Please install the "TheFox" parent theme.Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 22, 2021 at 12:11pm
2
Most recent comment from TheFox Support:Hello Philip, thanks for using our theme!Can you tell us the version of the main theme ( thefox ) and the child theme version you are using?Best regards
Ane Vitoria Martinez
MalwareClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated October 30, 2021 at 10:26am
2
Most recent comment from TheFox Support:Hello,If you are using a legit version of the theme, then you won't have any malware in it.We can't even upload a theme on the themeforest / envato marketplace if there is such thing in the ...
scott
remove comment count, longer excerptClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated October 22, 2021 at 7:45am
2
Most recent comment from TheFox Support:Hello Scott, thanks for purchasing Cesis!You should be able to change all of those settings, who did you set your blog?Using the blog module or the WordPress "Posts page" setting from Settings > Readi ...
Christophe Dewez
Responsive optionsClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated October 21, 2021 at 10:30am
2
Most recent comment from TheFox Support:Hello Christophe,I am sorry but we couldn't verify your support status, can you make sure you have active support?You can purchase / extend you support here https://themeforest.net/item/cesis-r ...
Al Winchell
media files wont load with woo commerceClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 30, 2021 at 1:39am
1
Most recent comment from Al Winchell:with the woocommerce plugin activated the media library will not load. If I deactivate it loads. If I change themes and activate woocommervce the media library loads.
Claudio
CSS animation not working on phoneClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 28, 2021 at 9:51am
3
Most recent comment from Claudio:Thank You Foxers for reply! :-)I used the WPBakery in many other Themes and it worked fine with the CSS Animations. That's why I wondered because in "TheFox" there is no Animation on Mobile/Table ...
RedMaestros
Compatibility with translationsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 8, 2021 at 10:26am
2
Most recent comment from TheFox Support:Hello RedMaestros, thanks for using our themeYou might want to try to change the slug of the portfolio directly from your child theme.Try to add this in the child theme functions.php and then save the ...
Carlos Cavaco
read more buttonClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 7, 2021 at 10:03am
2
Most recent comment from TheFox Support:Hello Carlos, thanks for using our theme.Did you use our pot file? Please try with Poedit.The easiest way to translate the theme is to use Poedit and to create a po file of your language.
You can fin ...
Raquelina Sanchez
Personalizar IconosClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated September 4, 2021 at 12:13pm
2
Most recent comment from TheFox Support:Hello Raquelina, thanks for purchasing Thefox!You could use the image module, custom heading module and text module to make your own icon box.Currently you can't use custom icon with our icon box ...
Ahmed Sleem
RTLClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated August 8, 2021 at 10:53am
8
Most recent comment from TheFox Support:Hello Ahmed,What plugin are you using for the multilanguage?For each page you can edit the page options and change the header etc depending on the pageThen when you are editing the page, scroll down u ...
Joey
Video Background not showing on mobileClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated July 28, 2021 at 11:59am
2
Most recent comment from TheFox Support:Hello Joey,Video are not able on mobile with the autoplay value.If you want to do this you might need to use the slider revolution but the video needs to be muted.Also what is the browser you are usi ...
Nelson Gonçalves
Share icons - Link to shareClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated July 14, 2021 at 10:15am
2
Most recent comment from TheFox Support:Hello Nelson, thanks for using our theme!Currently this is not possible but we will ask our devs if they can add an option to do this easily.But for the moment it seems that you will need to add the ...