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Public Tickets

Christophe Dewez Responsive optionsClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated October 21, 2021 at 10:30am   2 Most recent comment from TheFox Support:Hello Christophe,I am sorry but we couldn't verify your support status, can you make sure you have active support?You can purchase / extend you support here https://themeforest.net/item/cesis-r ... Al Winchell media files wont load with woo commerceClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 30, 2021 at 1:39am   1 Most recent comment from Al Winchell:with the woocommerce plugin activated the media library will not load. If I deactivate it loads. If I change themes and activate woocommervce the media library loads.  Claudio CSS animation not working on phoneClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 28, 2021 at 9:51am   3 Most recent comment from Claudio:Thank You Foxers for reply! :-)I used the WPBakery in many other Themes and it worked fine with the CSS Animations. That's why I wondered because in "TheFox" there is no Animation on Mobile/Table ... RedMaestros Compatibility with translationsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 8, 2021 at 10:26am   2 Most recent comment from TheFox Support:Hello RedMaestros, thanks for using our themeYou might want to try to change the slug of the portfolio directly from your child theme.Try to add this in the child theme functions.php and then save the ... Carlos Cavaco read more buttonClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 7, 2021 at 10:03am   2 Most recent comment from TheFox Support:Hello Carlos, thanks for using our theme.Did you use our pot file? Please try with Poedit.The easiest way to translate the theme is to use Poedit and to create a po file of your language. You can fin ... Raquelina Sanchez Personalizar IconosClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 4, 2021 at 12:13pm   2 Most recent comment from TheFox Support:Hello Raquelina, thanks for purchasing Thefox!You could use the image module, custom heading module and text module to make your own icon box.Currently you can't use custom icon with our icon box ... Ahmed Sleem RTLClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated August 8, 2021 at 10:53am   8 Most recent comment from TheFox Support:Hello Ahmed,What plugin are you using for the multilanguage?For each page you can edit the page options and change the header etc depending on the pageThen when you are editing the page, scroll down u ... Joey Video Background not showing on mobileClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated July 28, 2021 at 11:59am   2 Most recent comment from TheFox Support:Hello Joey,Video are not able on mobile with the autoplay value.If you want to do this you might need to use the slider revolution but the video needs to be muted.Also what is the browser you are usi ... Nelson Gonçalves Share icons - Link to shareClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated July 14, 2021 at 10:15am   2 Most recent comment from TheFox Support:Hello Nelson, thanks for using our theme!Currently this is not possible but we will ask our devs if they can add an option to do this easily.But for the moment it seems that you will need to add the ... Ashley Kaplan Mobile Menu, anchor link, short codeClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated June 24, 2021 at 6:59pm   2 Most recent comment from TheFox Support:Hello Ashley, thanks for purchasing Cesis!1. a) On mobile the menu will take all the screen. If you want to change the way it behave you would need to modify the theme file.b) You should be able to o ... Thư Le Cái gì vậy?Closed Pre-Sales Questions   Updated May 28, 2021 at 11:06am   2 Most recent comment from TheFox Support:Hello, thanks for contacting us!I am sorry but we don't do support in Vietnamese.But yes Cesis is a WordPress theme that contains a lot of templates.Do not hesitate to contact us if you have more ... Carolyn Staff ModuleClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated May 20, 2021 at 11:26am   2 Most recent comment from TheFox Support:Hello Carolyn,Please edit the page and click this button :https://drive.google.com/open?id=1r9_FqVGG57bkLbPK6TSY-rqMWBG_O0rMThen add this custom css :.cesis_staff_ctn .inside_e { min-height: 511px; }T ... Norman Marchesan The support doesn’t answer me anymore and I’m still inside the 6 months.Closed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated May 4, 2021 at 3:18pm   3 Most recent comment from Norman Marchesan:  PRIVATE TICKET #2614036This is the number of the private ticket that I opened on the date as it is marked in the attachment.It’s been three weeks since my last request, and I haven’t gotten a ... ANGEL GOMEZ deregister the number!Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated April 30, 2021 at 1:57pm   3 Most recent comment from TheFox Support:Hello Angel,The theme is currently activated on https://www.compratesta.com/If you need to make a new website, delete this site or buy a new license.Do not hesitate to contact us if you have more qu ... Daniel deregister codeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated April 14, 2021 at 9:07am   3 Most recent comment from TheFox Support:Hello Daniel,Please make sure you are using the latest version of the theme Theme updateWe de-registered the license, you should be able to register it on your new domain now.Do not hesitate to cont ...