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Public Tickets

Tilney Fitzpatrick Shortcode for copyright yearClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated June 19, 2018 at 10:14pm   4 Most recent comment from TheFox Support:You're welcome!We are glad to have nice feedback from our customer that help us making the theme a better template!Also I don't know if you already did it but if you could rate our theme 5 stars o ... Robin Martens DemoClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated June 19, 2018 at 9:41pm   2 Most recent comment from TheFox Support:Hello again!Do you have an example of the demo you would like?Our team is already working on new demos but we are always open for new ideas.Kind Regards Rauf How to cange page template without importing demo contentsClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated June 18, 2018 at 7:05pm   2 Most recent comment from TheFox Support:Hello Rauf, thanks for purchasing Cesis!You can do this by importing single pages from Appearance > Import demo data, check this link :https://cesis.co/wp-content/uploads/documentation/cesis_document ... kjelle AccordionClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 15, 2018 at 2:30pm   2 Most recent comment from TheFox Support:Hello Kjelle,This is how the accordion of wpbakery works.You can check this ticket if you want to remove the scroll effect :https://tranmautritam.ticksy.com/ticket/874917Do not hesitate to contact us ... Sonia FiltersClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 13, 2018 at 10:13am   5 Most recent comment from Sonia:Maybe for future updates it could be great! I think it is essential to be able to reorder the tag's filter for portfolio, staff and partner. This way you could order according to the importance of fil ... Zac James 500 Internal Server ErrorsClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated June 12, 2018 at 2:54pm   5 Most recent comment from TheFox Support:Hello Zac,We deregistered the license from your old site, you should be able to use it again nowAlso if you enter the license to new site, click saves changes then deregister code, you will be able to ... Diana Trzmiel LayerSlider PRODUCT ACTIVATIONClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 12, 2018 at 10:47am   2 Most recent comment from TheFox Support:Hello Diana, thanks for purchasing Thefox!You don't need to "activate" any of the custom plugins, the plugins are already activated this is only need if you want to access to the  auto update.For mor ... Danny force guest checkoutClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 12, 2018 at 9:31am   8 Most recent comment from TheFox Support:Hi again,No we checked in secret window to be sure to don't have cache or anything.What you could do is edit the form-checkout.php ( thefox/woocommerce/checkout folder )And remove the line46and56This ... Kelebogile Moeketsi Are PSDs included?Closed Pre-Sales Questions   Updated June 12, 2018 at 7:24am   2 Most recent comment from TheFox Support:Hello Kelebogile, thanks for contacting us!Yes, the PSD are includedBut we don't have the version for Adobe XD.Do not hesitate to contact us if you have more questions. Have a nice day! Regards. April Custodio Redux Framework slowing down our payment redirectClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 12, 2018 at 6:21am   19 Most recent comment from April Custodio:Thank you for the response. We'll check into cleaning up our wp_options table and adding an index if needed. We're seeing those autoload and cron queries now.  Andrew Graf Layout HelpClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated June 9, 2018 at 7:01pm   4 Most recent comment from TheFox Support:Thanks, that's mean a lot to us!Just in case we joined the zip file of the creative 01 sliderHope you are having a nice weekend!Kind Regards Andrew Graf Wp-bakery & layersliderwp & sliderrevolutionClosed   Cesis | Responsive Multi-Purpose WordPress Theme   Updated June 9, 2018 at 6:43pm   4 Most recent comment from TheFox Support:You're welcome!Glad to have been able to help you!Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Joel D'Arnot Use images for menu, instead of textClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 8, 2018 at 6:19pm   2 Most recent comment from TheFox Support:Hello Joel,If you want to replace the default text of the menu items with "images" this is something really tricky to do, you would need to add custom css to put an image background in the text part o ... Mattijs iconsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 8, 2018 at 9:39am   2 Most recent comment from TheFox Support:Hello Mattijs, thanks for purchasing Thefox!You can use the icon using the "Icon" module, or the "Paragraph with Icon" module etc.Where do you want to use the icons?Regards Miguel Color MenuClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 6, 2018 at 9:04am   2 Most recent comment from TheFox Support:Hello Miguel,This is because you are using the "Transparent header" edit this :https://drive.google.com/file/d/1IdfBELvg5FpaUBtszQtcaawBnGfSDkd0/view?usp=drivesdkDo not hesitate to contact us if you h ...