Public Tickets
kjelle
AccordionClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 15, 2018 at 2:30pm
2
Most recent comment from TheFox Support:Hello Kjelle,This is how the accordion of wpbakery works.You can check this ticket if you want to remove the scroll effect :https://tranmautritam.ticksy.com/ticket/874917Do not hesitate to contact us ...
Sonia
FiltersClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 13, 2018 at 10:13am
5
Most recent comment from Sonia:Maybe for future updates it could be great! I think it is essential to be able to reorder the tag's filter for portfolio, staff and partner. This way you could order according to the importance of fil ...
Zac James
500 Internal Server ErrorsClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated June 12, 2018 at 2:54pm
5
Most recent comment from TheFox Support:Hello Zac,We deregistered the license from your old site, you should be able to use it again nowAlso if you enter the license to new site, click saves changes then deregister code, you will be able to ...
Diana Trzmiel
LayerSlider PRODUCT ACTIVATIONClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 12, 2018 at 10:47am
2
Most recent comment from TheFox Support:Hello Diana, thanks for purchasing Thefox!You don't need to "activate" any of the custom plugins, the plugins are already activated this is only need if you want to access to the auto update.For mor ...
Danny
force guest checkoutClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 12, 2018 at 9:31am
8
Most recent comment from TheFox Support:Hi again,No we checked in secret window to be sure to don't have cache or anything.What you could do is edit the form-checkout.php ( thefox/woocommerce/checkout folder )And remove the line46and56This ...
Kelebogile Moeketsi
Are PSDs included?Closed
Pre-Sales Questions
Updated June 12, 2018 at 7:24am
2
Most recent comment from TheFox Support:Hello Kelebogile, thanks for contacting us!Yes, the PSD are includedBut we don't have the version for Adobe XD.Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
April Custodio
Redux Framework slowing down our payment redirectClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 12, 2018 at 6:21am
19
Most recent comment from April Custodio:Thank you for the response. We'll check into cleaning up our wp_options table and adding an index if needed. We're seeing those autoload and cron queries now.
Andrew Graf
Layout HelpClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated June 9, 2018 at 7:01pm
4
Most recent comment from TheFox Support:Thanks, that's mean a lot to us!Just in case we joined the zip file of the creative 01 sliderHope you are having a nice weekend!Kind Regards
Andrew Graf
Wp-bakery & layersliderwp & sliderrevolutionClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated June 9, 2018 at 6:43pm
4
Most recent comment from TheFox Support:You're welcome!Glad to have been able to help you!Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Joel D'Arnot
Use images for menu, instead of textClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 8, 2018 at 6:19pm
2
Most recent comment from TheFox Support:Hello Joel,If you want to replace the default text of the menu items with "images" this is something really tricky to do, you would need to add custom css to put an image background in the text part o ...
Mattijs
iconsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 8, 2018 at 9:39am
2
Most recent comment from TheFox Support:Hello Mattijs, thanks for purchasing Thefox!You can use the icon using the "Icon" module, or the "Paragraph with Icon" module etc.Where do you want to use the icons?Regards
Miguel
Color MenuClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 6, 2018 at 9:04am
2
Most recent comment from TheFox Support:Hello Miguel,This is because you are using the "Transparent header" edit this :https://drive.google.com/file/d/1IdfBELvg5FpaUBtszQtcaawBnGfSDkd0/view?usp=drivesdkDo not hesitate to contact us if you h ...
Paul Jebasingh Emmanuel
How to disable Featured imageClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated May 30, 2018 at 7:37am
2
Most recent comment from TheFox Support:Hello again!From Cesis > Blog posts settings > Layout settingsSet "Display the Blog media ( thumbnail, video or audio ) ?*"To No and it should do the trick!Do not hesitate to contact us if you have mo ...
Paul Jebasingh Emmanuel
Keep the background video loopingClosed
Cesis | Responsive Multi-Purpose WordPress Theme
Updated May 30, 2018 at 7:34am
2
Most recent comment from TheFox Support:Hello again!Can you please send us a link, or tell us where you are using the video and how you have set it.The more information you can give us the more easy it is for us to help youRegards
daniel
Updating The Fox themeClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated May 24, 2018 at 7:03pm
4
Most recent comment from TheFox Support:Hello Daniel,If you have this error then it is a problem related to your server folder permission and maybe your server settings.Please contact your host and ask theme to change the folder permissions ...