Public Tickets
James
Demo content errorClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated February 28, 2018 at 2:33pm
4
Most recent comment from TheFox Support:Hello James,If you changed the permission and modified the wp-config file like asked then you shouldn't get the same error
Please change file permission to 775." and that you have tried adding "d ...
Isa
Installation error / white pageClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated February 28, 2018 at 2:10pm
4
Most recent comment from TheFox Support:Hello Isa,Glad to hear that!Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Mark
Category Pages Not WorkingClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated February 24, 2018 at 9:59am
3
Most recent comment from TheFox Support:Hello Mark,Can you please try to disable any custom plugins you are using and then clear the server and browser cache.Then make sure your server is set correctly, you can find the settings recommende ...
Benjamin
Gallery?Closed
Pre-Sales Questions
Updated February 23, 2018 at 10:21pm
4
Most recent comment from TheFox Support:Hello Benjamin,If you just need 3 images or more image one under the other then maybe some text to describe the project and navigation yes, this is possible.If you want to the image to be stacked one ...
John Primeaux
compatibility with Visual Composer 5.0.1Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated February 23, 2018 at 10:31am
2
Most recent comment from TheFox Support:Hello John, thanks for purchasing Thefox!We see that you are using a really old version ( 1.58, we are currently a 3.1.2 ) of our theme, what you should do :- Take a backup of your site.- Then go t ...
SOPHIA
Parallax effectClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated February 19, 2018 at 6:13pm
4
Most recent comment from TheFox Support:No problem, hope you will be able to fix the problem!Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Klaus
themeClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated February 15, 2018 at 8:19pm
2
Most recent comment from TheFox Support:Hello Klaus,Unfortunately we don't have a HTML version of ThefoxWe checked your site but it seems to be loading very fast and to be optimized, do you have any problems currently?Regards
Chet
WPBakery doesn't show any elementsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated February 13, 2018 at 7:34pm
13
Most recent comment from TheFox Support:Hello Stilian,I am sorry but we only do support for customers that have on going support status.Try to contact your host and make sure your php settings are ok, you can ask for the error log to get mo ...
Alex
Adding menu item borderClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated February 11, 2018 at 2:57pm
6
Most recent comment from TheFox Support:Hello Alex,Glad to hear that you have been able to fix the problem!Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Melissa
Responsive elements not workingClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated February 8, 2018 at 8:25pm
21
Most recent comment from TheFox Support:Hello Melissa,Glad to have been able to help you!Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Josh
How to remove items from post pagesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated February 6, 2018 at 10:56am
2
Most recent comment from TheFox Support:Hello Josh,If you want to remove it from all the site you can add this custom css ( thefox > styling options ) :.post-info { display:none; }This should do the trick.Do not hesitate to contact us if y ...
Elbert Cordova
error on woocommerce products pageClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated February 6, 2018 at 10:53am
6
Most recent comment from TheFox Support:Hello Elbert,We see that you modified the theme name, this is not allowed, you can use a child theme and change the child theme name if needed but you need to keep the main theme name.Regarding your ...
Meritxell Castillo
Categories as a product, remove from the listClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated February 6, 2018 at 10:24am
2
Most recent comment from TheFox Support:Hello Meritxell,You can do this from Woocommerce > Settings > Products > DisplayThen from there change "Shop page display" to Product only.This will hide the categories.Do not hesitate to contact us ...
Ömer Ergün
Backend EditorClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated February 3, 2018 at 7:27pm
4
Most recent comment from TheFox Support:Hello Omer,This is really strange, if you can give us access to your dashboard we can try to check the console to see if there is any errors.Regards
SOPHIA
install updatesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated February 3, 2018 at 5:51pm
4
Most recent comment from TheFox Support:Hello Sophia,You only need to update the main "theme" ( not need to install or update the child theme )For more information you can check this article :Theme updateDo not hesitate to contact us if you ...