Public Tickets
Georgios
BandcampClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated January 21, 2018 at 10:06am
6
Most recent comment from TheFox Support:You're welcome!Glad to have been able to help you!Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Wealth Well Done
Header image not showingClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated January 19, 2018 at 6:21am
4
Most recent comment from TheFox Support:Hello,I am not sure to understand, currently we see your page like this :https://drive.google.com/file/d/1FlbHE7E7FPLsZrJk5L7BT500pgaanEyj/view?usp=drivesdkWe thought you wanted to replace the title w ...
Andy Renk
Responsive Set-upClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated February 19, 2018 at 10:43am
3
Most recent comment from TheFox Support:Hello Andy,We wanted to ask you if you changed your mind about our theme, if you do it would be nice from you if you can make a new review for our theme.Have a nice week!Regards
Andy Renk
ROLLOVERSClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated January 15, 2018 at 4:57am
4
Most recent comment from TheFox Support:You're welcome!Glad to have been able to help you!Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Meritxell Castillo
Translation Staff filter category "All"Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated January 13, 2018 at 6:27am
6
Most recent comment from TheFox Support:Hello,That still really strange the translation doesn't take effect.Our team is working in a new update.Regards
Meritxell Castillo
background colorClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated January 12, 2018 at 9:45am
7
Most recent comment from TheFox Support:Hello again,Our devs tried to log in and change the theme options color ( main background color ) and they had no problem.Same for the pages rows : https://drive.google.com/file/d/1c1SRQRQ1Y77niV-OVB ...
Larry Davis
breadcrumbsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated January 12, 2018 at 9:05am
4
Most recent comment from TheFox Support:Hello Larry,You need to make sure the page are set as parent for the breadcrumbs, regarding the breadcrumbs modification our support doesn't cover modifications.Sorry for not being able to help you th ...
Pilar
updatesClosed
Pre-Sales Questions
Updated January 8, 2018 at 4:24am
2
Most recent comment from TheFox Support:Hello Pilar,I am sorry but can you please create a new ticket under thefox category so we can verify your license and support status.Quick fix, try to clear server and browser cache if you just made t ...
Georgios
ClarificationClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated January 8, 2018 at 4:23am
9
Most recent comment from TheFox Support:Hello Georgios,Glad to have been able to help.You can use a child theme and modify the index.php or create your own archives php file if you want different customization for tags, category etcDo not h ...
Josh
How do I make the title bar smaller on mobile?Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated January 8, 2018 at 4:18am
4
Most recent comment from TheFox Support:Hello Josh, sorry for the late reply.For the title height you can add this custom css :@media only screen and (max-width: 767px) {.page_title_ctn { padding-top: 43px !important; padding-bottom: 43px ! ...
Josh
Remove Sub Menu Items from the Menu in Title BarClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated January 8, 2018 at 4:14am
6
Most recent comment from TheFox Support:Hello Josh,Glad to hear that!Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
cssimarketing
PORTFOLIO AND BLOG CUSTOMIZATIONSClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated January 5, 2018 at 5:29am
2
Most recent comment from TheFox Support:Hello Cssimarketing, thanks for purchasing Thefox!I am sorry but our support doesn't support customization, we usually help if its something that can be done with few css lines.1 / 2. You would need t ...
Grady
Theme brokeClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated January 4, 2018 at 4:20am
2
Most recent comment from TheFox Support:Hello Grady, thanks for purchasing Thefox!Did you updated the theme and also the plugins?Did you tried to refresh the server and browser cache?Are you using any custom plugins, if yes try to disable ...
Perry Albrigo
Blog imagesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated January 4, 2018 at 4:18am
4
Most recent comment from TheFox Support:Hello Perry,I really doubt this, can you try to update the theme to the latest version we just released and only use the visual composer and the plugin that are included in our theme by default.We che ...
Bill Robeson
WooCommerce VersionClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated January 4, 2018 at 4:13am
2
Most recent comment from TheFox Support:Hello Bill,Yes it's compatible, in fact WooCommerce didn't made any changes that needed update on our part, that's why we don't write anything in the changelog.Maybe from now we will make additional ...