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Public Tickets

Matthew My logo moved itself to the middle of the page & error codes on the top of the website. I also can't find out how to change the color of certain text.Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 8, 2017 at 3:51am   2 Most recent comment from TheFox Support:Hello Matthew, thanks for purchasing Thefox!First what version of the theme are you using?Also are you using any custom plugins?We advice you to disable any custom plugins you are using and see if you ... Paola Staff member shows Page not foundsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 7, 2017 at 1:33am   2 Most recent comment from TheFox Support:Hello Paola,Can you try to go to Settings > Permalinks and just click "Save changes"That should do the trick.Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Astrid Can't import demo dataClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 2, 2017 at 4:14am   2 Most recent comment from TheFox Support:Hello Astrid, thanks for purchasing Thefox!You need to change your wordpress folders permission, depending on your host the way to do this differ.Please try to contact your host support and ask them ... Brad Tables - Values removing commas for line breaksClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 29, 2017 at 2:25am   2 Most recent comment from TheFox Support:Hello Brad,Unfortunately the only way to do this is to re-create the table using html.You can create the table you want without the "," , then send us a link to your page, then we will send you the ht ... Joren TheFox not good on looking on MacClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 28, 2017 at 2:11am   8 Most recent comment from TheFox Support:Hello Joren,You need to edit the thefox/woocommerce/ files ( single-product related files )Do not hesitate to contact us if you have more questions. Have a nice day! Regards. cosima Background image positionClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 27, 2017 at 1:21am   2 Most recent comment from TheFox Support:Hello Cosima, thanks for purchasing Thefox!Unfortunately there is no such option in the visual composer.You would need to add a custom class to your row, for example :bg_bottom_rowand then add this cu ... Anisha Need help in Icon BoxClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 26, 2017 at 2:19am   2 Most recent comment from TheFox Support:Hello Anisha, sorry for the late reply.You can add this custom code :.icon_box2_hex i { font-size:40px !important; }and change the 40px to the size you want to use.To use your own icons it is more dif ... Pablo SocialMedia Icons in HeaderClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 25, 2017 at 4:31am   2 Most recent comment from TheFox Support:Hello Pablo, thanks for purchasing Thefox!We currently see the icons in the header.Did you succeed to fix the problem?Do not hesitate to recontact us if you still need help.Regards Alessandro Maestri Redux FrameworkClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 25, 2017 at 4:22am   4 Most recent comment from TheFox Support:Hello Alex,You would need to deactivate the theme options from the main theme ( edit the main theme functions.php to disable the admin ) then call the theme options panel from your child theme.Do not ... Isaac M Header Menu Letter SpacingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 22, 2017 at 2:26am   2 Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Isaac M Header Menu TransparencyClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 22, 2017 at 2:25am   2 Most recent comment from TheFox Support:Hello Isaac,You can do this using the default theme options.First go to the page you want to use a transparent header and set the header to transparent : http://thefoxwp.com/wp-content/themes/TheFox/ ... Isaac M Header Menu Letter SpacingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 22, 2017 at 2:20am   6 Most recent comment from TheFox Support:Hello Isaac,If you have changed the nav type, for example, 17 to 15you need to change the css we gave you and change the number.Do not hesitate to contact us if you have more questions. Have a nice d ... Paula Wrobel delete picture zoom inClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 18, 2017 at 2:13am   2 Most recent comment from TheFox Support:Hello again,Please add this custom css :.port_post_link, .port_img_link { display:none; }Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Paula Wrobel scroll on clickClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 18, 2017 at 2:12am   2 Most recent comment from TheFox Support:Hello Paula,You just need to use anchor link.for example add the id "scroll" to the "row" you want to scroll to, then for the button set the link as#scrollFor more information check the one page docum ... Paula Wrobel video in a columnClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 17, 2017 at 12:49am   2 Most recent comment from TheFox Support:Hello Paula,You can include an iframe if it's from youtube or vimeo or just use the text block media and include you own video in the content from "add media".Do not hesitate to contact us if you hav ...