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Public Tickets

Veronica Revolution Slider FullscreenClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 30, 2017 at 3:00am   6 Most recent comment from TheFox Support:Hello Veronica,Currently this is the only solution they provide if you have an offset showing / hiding on different screen size or changing size.They told us that you could do this with custom javasc ... Veronica No answer to the ticketsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 29, 2017 at 4:13am   2 Most recent comment from TheFox Support:Hello again,We are not ignoring any tickets, our team can take up to 2 days to reply.Concerning code or tweaking questions we sometimes need to get back to our devs that are not always prompt to reply ... Veronica TicketsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 29, 2017 at 4:09am   2 Most recent comment from TheFox Support:Hello Veronica,Opening more ticket won't make us reply faster, we were actually waiting for the slider revolution support team to reply because we had to make an inquiry about the offset option.Curren ... Paula Wrobel footer - menu not showingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 28, 2017 at 3:21am   2 Most recent comment from TheFox Support:Hello Paula,The footer menu is for the under bar.If you want a menu in the footer, you need to use a "menu widget" in the footer widget area ( appearance > widgets )Do not hesitate to contact us if y ... Sonia URGENTClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 28, 2017 at 3:04am   2 Most recent comment from TheFox Support:Hello Sonia,This is definitely a problem related to your server settings.Make sure you have the server settings set to the one you can find in this article : What To Do If Demo Content Import FailsI ... Wealth Well Done Allow comments on pagesClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 26, 2017 at 1:49pm   2 Most recent comment from TheFox Support:Hello,You can activate comment easily for any page.Go edit your page,  then on the top right, click screen options, there you should be able to see a "Discussion" check box, check this box then scrol ... Veronica WPML Staff MembersClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 26, 2017 at 1:21pm   2 Most recent comment from TheFox Support:Hello Veronica,With the WPML settings you are able to define which posts can be translated or not.https://wpml.org/faq/how-to-translate-custom-types/Do not hesitate to contact us if you have more ques ... Veronica Visual Composer ColumnsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 23, 2017 at 2:05am   2 Most recent comment from TheFox Support:Hello Veronica,Yes, it's possible you need to modify the columns responsive options and hide them on tablet, then create a new row with new columns that are hidden on desktop but only visible on table ... Wealth Well Done Updates crashed my siteClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 23, 2017 at 1:43am   10 Most recent comment from TheFox Support:You're welcome, glad to have been able to help you!Do not hesitate to contact us if you have more questions. Have a nice weekend! Regards. Wealth Well Done Blank space above headerClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 21, 2017 at 5:53am   1 Most recent comment from Wealth Well Done:Thank you for helping me fix the navigation issue.  I am struggling to get my site back to the way it was before it crashed.  Can you let me know why there is that big white space under the header? ... Roudy Courser Custom CSS styling not retaining code.Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 21, 2017 at 2:15am   4 Most recent comment from TheFox Support:Hello Roudy,Do you still have the problems?We checked your site and can't see the "hr" tag you were talking about.For the custom css we see that you added some, is it still disappearing after few hour ... Wealth Well Done UpdateClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 20, 2017 at 8:03pm   1 Most recent comment from Wealth Well Done:Hello:  I installed the updated fox theme available today, 9/20/17, and it caused some issues with my Jetpack plugin.  My site stats are no longer displaying.  Is this an issue you are having with ... Eder Sticky HeaderClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 20, 2017 at 2:10am   2 Most recent comment from TheFox Support:Hello Elder,Unfortunately our theme doesn't have this feature.Our new theme that will be out in a few month will have it tho.Do not hesitate to contact us if you have more questions. Have a nice day! ... Jorge Gonzales Help in Web PositioningClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 20, 2017 at 1:58am   2 Most recent comment from TheFox Support:Hello Jorge, thanks for purchasing Thefox!For the SEO, use Yoast SEO : https://wordpress.org/plugins/wordpress-seo/Make sure to modify the page snippet on all page to have the page ranked correclty : ... Paula Wrobel child themeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 19, 2017 at 12:30am   2 Most recent comment from TheFox Support:Hello Paula, thanks for purchasing Thefox!If you want to use a child theme then you can activate the child theme from the beginning.Do not hesitate to contact us if you have more questions. Have a ni ...