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Public Tickets

Roudy Courser Custom CSS styling not retaining code.Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 21, 2017 at 2:15am   4 Most recent comment from TheFox Support:Hello Roudy,Do you still have the problems?We checked your site and can't see the "hr" tag you were talking about.For the custom css we see that you added some, is it still disappearing after few hour ... Wealth Well Done UpdateClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 20, 2017 at 8:03pm   1 Most recent comment from Wealth Well Done:Hello:  I installed the updated fox theme available today, 9/20/17, and it caused some issues with my Jetpack plugin.  My site stats are no longer displaying.  Is this an issue you are having with ... Eder Sticky HeaderClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 20, 2017 at 2:10am   2 Most recent comment from TheFox Support:Hello Elder,Unfortunately our theme doesn't have this feature.Our new theme that will be out in a few month will have it tho.Do not hesitate to contact us if you have more questions. Have a nice day! ... Jorge Gonzales Help in Web PositioningClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 20, 2017 at 1:58am   2 Most recent comment from TheFox Support:Hello Jorge, thanks for purchasing Thefox!For the SEO, use Yoast SEO : https://wordpress.org/plugins/wordpress-seo/Make sure to modify the page snippet on all page to have the page ranked correclty : ... Paula Wrobel child themeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 19, 2017 at 12:30am   2 Most recent comment from TheFox Support:Hello Paula, thanks for purchasing Thefox!If you want to use a child theme then you can activate the child theme from the beginning.Do not hesitate to contact us if you have more questions. Have a ni ... Patricia Problems with the theme installationClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 19, 2017 at 12:29am   6 Most recent comment from TheFox Support:Hello Patricia,You're welcome, glad to have been able to help you!Can you please change your 1 star review, to a 5 stars, it will really help our team and boost our motivation.Do not hesitate to conta ... Tom Please answer my private ticketClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 17, 2017 at 11:49am   1 Most recent comment from Tom:Hello,Can you tell me where I need to modify the portfolio function for a video lightbox?Thanks. Tom Prive ticket - not respondingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 17, 2017 at 11:47am   1 Most recent comment from Tom:Hello,Could you please answer my question from 5 days ago? (PRIVATE TICKET #129779)Thanks:) mike mobile menuClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 17, 2017 at 1:47am   2 Most recent comment from TheFox Support:Hello Mike,When you click on the a link it will change the page so no need to run and extra script to close the menu, but if you want to do this I think you can use our "One page" template, when using ... Veronica Event calendarClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 16, 2017 at 12:53am   2 Most recent comment from TheFox Support:Hello Veronica,I am sorry but we don't support 3rd party plugins.I hope you can understand.Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Rebecca Re-Installing ThemeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 15, 2017 at 2:57am   2 Most recent comment from TheFox Support:Hello Rebecca, thanks for purchasing Thefox!Glad you were able to figure it ou!Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Veronica BlogClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 15, 2017 at 2:52am   10 Most recent comment from TheFox Support:Hello Veronica,It seems that the code output bugged, add this :.small_rd_bt { line-height:23px; }Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Papagayo change sidebar before contentClosed Pre-Sales Questions   Updated September 12, 2017 at 12:35am   2 Most recent comment from TheFox Support:Hello Papagayo, if you want to do this you would need to modify the php using a child theme Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Renato Blog author hideClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 9, 2017 at 2:55am   5 Most recent comment from TheFox Support:Hello Renato,Thanks for the feedback, it seems to be a miss from our team.We will fix this in our next update.Sorry for the inconvenience.Regards Fernando About related posts (single-default)Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 8, 2017 at 1:25am   6 Most recent comment from TheFox Support:Hi again,You're welcome, glad to have been able to help you and sorry for the wrong code we gave you first.Do not hesitate to contact us if you have more questions. Have a nice day! Regards.