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Public Tickets

Ernesto how to install any of the 30 possibles demos you offer in STUNNING DEMOClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 3, 2017 at 1:25am   17 Most recent comment from TheFox Support:Hello Ernesto,Which page of the demo you want to import?You were talking about the "One page", if you need one page for your homepage try to import "one page".If you only want to set one of the pag ... Cody Top Bar News TickerClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 3, 2017 at 12:56am   2 Most recent comment from TheFox Support:Hello Cody, thanks for purchasing Thefox!Unfortunately support doesn't cover 3rd party plugin or modifications.Try to put the shortcode in php like this :echo do_shortcode([theshortcode]); Do not hes ... Paula Wrobel spaces between rowsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 30, 2017 at 3:20am   2 Most recent comment from TheFox Support:Hello Paula,Row, Custom heading, Text block have a default bottom margin of 35px set from the visual composer.Go edit the row and set the bottom margin to 0px to remove the space.Do not hesitate to c ... Paula Wrobel carousel issues - testimonials and partnersClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 30, 2017 at 3:19am   4 Most recent comment from TheFox Support:Hello Paula,We checked the page multiple time and everything seems ok.The screenshot you sent us is what the carousel would looks like if the script is not loaded correctly.Are you using any custom pl ... Veronica Revolution Slider FullscreenClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 30, 2017 at 3:00am   6 Most recent comment from TheFox Support:Hello Veronica,Currently this is the only solution they provide if you have an offset showing / hiding on different screen size or changing size.They told us that you could do this with custom javasc ... Veronica No answer to the ticketsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 29, 2017 at 4:13am   2 Most recent comment from TheFox Support:Hello again,We are not ignoring any tickets, our team can take up to 2 days to reply.Concerning code or tweaking questions we sometimes need to get back to our devs that are not always prompt to reply ... Veronica TicketsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 29, 2017 at 4:09am   2 Most recent comment from TheFox Support:Hello Veronica,Opening more ticket won't make us reply faster, we were actually waiting for the slider revolution support team to reply because we had to make an inquiry about the offset option.Curren ... Paula Wrobel footer - menu not showingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 28, 2017 at 3:21am   2 Most recent comment from TheFox Support:Hello Paula,The footer menu is for the under bar.If you want a menu in the footer, you need to use a "menu widget" in the footer widget area ( appearance > widgets )Do not hesitate to contact us if y ... Sonia URGENTClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 28, 2017 at 3:04am   2 Most recent comment from TheFox Support:Hello Sonia,This is definitely a problem related to your server settings.Make sure you have the server settings set to the one you can find in this article : What To Do If Demo Content Import FailsI ... Wealth Well Done Allow comments on pagesClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 26, 2017 at 1:49pm   2 Most recent comment from TheFox Support:Hello,You can activate comment easily for any page.Go edit your page,  then on the top right, click screen options, there you should be able to see a "Discussion" check box, check this box then scrol ... Veronica WPML Staff MembersClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 26, 2017 at 1:21pm   2 Most recent comment from TheFox Support:Hello Veronica,With the WPML settings you are able to define which posts can be translated or not.https://wpml.org/faq/how-to-translate-custom-types/Do not hesitate to contact us if you have more ques ... Veronica Visual Composer ColumnsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 23, 2017 at 2:05am   2 Most recent comment from TheFox Support:Hello Veronica,Yes, it's possible you need to modify the columns responsive options and hide them on tablet, then create a new row with new columns that are hidden on desktop but only visible on table ... Wealth Well Done Updates crashed my siteClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 23, 2017 at 1:43am   10 Most recent comment from TheFox Support:You're welcome, glad to have been able to help you!Do not hesitate to contact us if you have more questions. Have a nice weekend! Regards. Wealth Well Done Blank space above headerClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 21, 2017 at 5:53am   1 Most recent comment from Wealth Well Done:Thank you for helping me fix the navigation issue.  I am struggling to get my site back to the way it was before it crashed.  Can you let me know why there is that big white space under the header? ... Roudy Courser Custom CSS styling not retaining code.Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 21, 2017 at 2:15am   4 Most recent comment from TheFox Support:Hello Roudy,Do you still have the problems?We checked your site and can't see the "hr" tag you were talking about.For the custom css we see that you added some, is it still disappearing after few hour ...