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Public Tickets

Edmund WooCommerce BugClosed Pre-Sales Questions   Updated July 4, 2017 at 2:05am   2 Most recent comment from TheFox Support:Hello Edmund, thanks for purchasing Thefox!The problem is the server settings, please increase the memory, the server settings recommended can be found in this article :What To Do If Demo Content Impo ... Heshan Woocommerce errorClosed Pre-Sales Questions   Updated June 30, 2017 at 1:28am   12 Most recent comment from TheFox Support:Hello Heshan,This is a fatal error, that would mean the theme wouldn't be showing or the page would be blank.Do you have this problem on any page?Also what are the custom plugins you are using?Regard ... Matias Retamal Images Gallery SettingsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 24, 2017 at 2:06am   2 Most recent comment from TheFox Support:Hello Matias, thanks for purchasing Thefox!You can add this custom css ( thefox > styling options ) :.pp_social { display: none !important; }This should do the trickDo not hesitate to contact us if y ... Zeeshan Sharafat button functionClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 23, 2017 at 2:32am   8 Most recent comment from TheFox Support:Hello Zeeshan,First we need to clarify that modifications are not supported.Are you adding the custom class to the button like we said?After adding the custom class you need to add the custom css to ... Cristian Blog pageClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 23, 2017 at 2:26am   4 Most recent comment from TheFox Support:Hello Mario,Did you set the blog module correctly in the page?Please create a new ticket and send us a link to your page if you still have problem.Regards Leon Website loading timesClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 29, 2017 at 4:19pm   4 Most recent comment from Leon:Can you help me? Ralph Product page with SidebarClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 21, 2017 at 1:42am   2 Most recent comment from TheFox Support:Hello Ralph,If you are talking about sidebar in the single product page it's still not possible.Using the sidebar would give us really small space to put the images and description next to each other ... Daniel Visual ComposerClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 15, 2017 at 1:42am   5 Most recent comment from TheFox Support:Hello Ellison,Please clear the server and browser cache this should fix the problem.If you have other problem can you please create a new ticket.Thanks in advance.Regards Tommy Blog Masonry ExcerptClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 15, 2017 at 1:41am   2 Most recent comment from TheFox Support:Hello Tommy, thanks for purchasing Thefox!For the masonry we didn't use the excerpt because the point of using Masonry is to have content with different size that will and result in a masonry not gri ... KAREN KWAN Layer Slider not showing on MobileClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 11, 2017 at 1:03am   2 Most recent comment from TheFox Support:Hello Karen, thanks for purchasing Thefox!You can add this custom css ( thefox > styling options ) :@media only screen and (max-width: 767px) {body { padding-top:50px; }}This should do the trick.Do n ... Brad CustomizationsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 10, 2017 at 1:34am   2 Most recent comment from TheFox Support:Hello Brad, thanks for purchasing Thefox!If you change the code and add custom css this is possible.Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Ralph Remove Custom Post (Staff)Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 9, 2017 at 12:52am   4 Most recent comment from TheFox Support:Hello Ralph,You're welcome, glad to have been able to help you!Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Daniel Woocommerce Shop PageClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 8, 2017 at 9:43am   3 Most recent comment from TheFox Support:Hello Daniel,Glad to hear you have been able to fix the problem!Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Yicheng B Profile Testimonial element not savingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 5, 2017 at 2:09am   2 Most recent comment from TheFox Support:Hello Yicheng, thanks for purchasing Thefox!Please use the "text" mode of the text editor and this problem should be fixed.Do not hesitate to contact us if you have more questions. Have a nice day! ... Erwin showcaseClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated June 4, 2017 at 3:46am   2 Most recent comment from TheFox Support:Hello Erwin, thanks for purchasing Thefox!Do you mean you want to use the showcase page : http://thefoxwp.com/showcase-01/ This is a portfolio module set in a full width row.Documentation about port ...