Public Tickets
Cristian
Blog pageClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 23, 2017 at 2:26am
4
Most recent comment from TheFox Support:Hello Mario,Did you set the blog module correctly in the page?Please create a new ticket and send us a link to your page if you still have problem.Regards
Leon
Website loading timesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 29, 2017 at 4:19pm
4
Most recent comment from Leon:Can you help me?
Ralph
Product page with SidebarClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 21, 2017 at 1:42am
2
Most recent comment from TheFox Support:Hello Ralph,If you are talking about sidebar in the single product page it's still not possible.Using the sidebar would give us really small space to put the images and description next to each other ...
Daniel
Visual ComposerClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 15, 2017 at 1:42am
5
Most recent comment from TheFox Support:Hello Ellison,Please clear the server and browser cache this should fix the problem.If you have other problem can you please create a new ticket.Thanks in advance.Regards
Tommy
Blog Masonry ExcerptClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 15, 2017 at 1:41am
2
Most recent comment from TheFox Support:Hello Tommy, thanks for purchasing Thefox!For the masonry we didn't use the excerpt because the point of using Masonry is to have content with different size that will and result in a masonry not gri ...
KAREN KWAN
Layer Slider not showing on MobileClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 11, 2017 at 1:03am
2
Most recent comment from TheFox Support:Hello Karen, thanks for purchasing Thefox!You can add this custom css ( thefox > styling options ) :@media only screen and (max-width: 767px) {body { padding-top:50px; }}This should do the trick.Do n ...
Brad
CustomizationsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 10, 2017 at 1:34am
2
Most recent comment from TheFox Support:Hello Brad, thanks for purchasing Thefox!If you change the code and add custom css this is possible.Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Ralph
Remove Custom Post (Staff)Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 9, 2017 at 12:52am
4
Most recent comment from TheFox Support:Hello Ralph,You're welcome, glad to have been able to help you!Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Daniel
Woocommerce Shop PageClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 8, 2017 at 9:43am
3
Most recent comment from TheFox Support:Hello Daniel,Glad to hear you have been able to fix the problem!Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Yicheng B
Profile Testimonial element not savingClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 5, 2017 at 2:09am
2
Most recent comment from TheFox Support:Hello Yicheng, thanks for purchasing Thefox!Please use the "text" mode of the text editor and this problem should be fixed.Do not hesitate to contact us if you have more questions.
Have a nice day!
...
Erwin
showcaseClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 4, 2017 at 3:46am
2
Most recent comment from TheFox Support:Hello Erwin, thanks for purchasing Thefox!Do you mean you want to use the showcase page : http://thefoxwp.com/showcase-01/ This is a portfolio module set in a full width row.Documentation about port ...
Eric
Mobile MenuClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 2, 2017 at 1:41am
6
Most recent comment from TheFox Support:Hello Eric,You're welcome, glad to have been able to help you!Do not hesitate to contact us if you have more questions.
Have a nice day!
Regards.
Ralph
Staff List with email and phoneClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated June 1, 2017 at 1:22am
4
Most recent comment from TheFox Support:Hello Ralph,If you are using the carousel yes.What you need to do is copy the content of the file in the functions.php of the child theme, this will overwrite the main theme functions.To get the phone ...
Joan
Requried plugins won't install-download failed: forbidden alertClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated May 30, 2017 at 1:04am
2
Most recent comment from TheFox Support:Hello Joan, thanks for purchasing Thefox!It's probably a problem with the server folder permission and maybe the server settings, the required server settings can be found in this article : What To D ...
Daniel
Business 04 DemoClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated May 29, 2017 at 1:22am
8
Most recent comment from TheFox Support:Hello Daniel,The top bar is hidden on mobile because of the lack of space and because of the big space that would be needed at the top of the site.Do not hesitate to contact us if you have more questi ...