Public Tickets
AinaKamardine
Language issuesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated March 24, 2017 at 6:02am
4
Most recent comment from TheFox Support:Hello AinaKamardine,To translate the theme and the woocommerce plugin you need to follow the step we sent you in our previous reply.If you need to translate the Woocommerce plugin part only to french ...
Ali Almandeel
MenuClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated March 24, 2017 at 5:39am
2
Most recent comment from TheFox Support:Hello Ali,It seems that your support has expired.Please re-new it.You should be able to set an other menu from Appearance > Menus.Regards
webaholics
New issuesClosed
Pre-Sales Questions
Updated March 23, 2017 at 6:06am
9
Most recent comment from TheFox Support:Hello Webaholics,You're welcome, glad to have been able to help!Also I don't know if you already did it but if you could rate our theme 5 stars on themeforest, it would really boost our team moti ...
Rob
staff carousel - style3Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated March 18, 2017 at 7:38am
2
Most recent comment from TheFox Support:Hello Rob,1. If you are using the child theme, go to the main theme and copy the content of thefox/functions/rd_shortcodes/rd_staff_carousel.php in the functions.php of your child theme.Then search fo ...
Kevin Hill
JQuery ConflictClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated March 16, 2017 at 7:11am
2
Most recent comment from TheFox Support:Hello Kevin,We will send this to our dev team,thanks for the feedback!Regards
proveex
Change hover title backround colorClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated March 16, 2017 at 6:57am
2
Most recent comment from TheFox Support:Hello Proveex, thanks for purchasing Thefox!If you want to do this, you need to install and activate the child theme.Then go edit the single-portfolio.php ( you can do this from appearance > editor ) ...
أحمد
Product PageClosed
Pre-Sales Questions
Updated March 15, 2017 at 5:44am
2
Most recent comment from TheFox Support:Hello,Using the visual composer you will be able to modify the content of this tab : https://drive.google.com/file/d/0B4U2I7SLFLQYZnozRTNKV0luYXM/view?usp=drivesdkThis is the part generated by the pa ...
Václav
Hooks and functionsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated March 15, 2017 at 5:40am
8
Most recent comment from TheFox Support:Hello,You need to check the php files, for the shortcode check thefox/functions/rd_shortcodesYou will be able to see something like this : if (!function_exists('blog_sc')) {This is what you need to u ...
Xeko
A ERROR WITH VCClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated March 14, 2017 at 5:20am
2
Most recent comment from TheFox Support:Hello Xeko,Can you give us a link to the page?Also are you using any custom plugins?Currently we don't have any bug with the blog.Regards
أحمد
Mega MenuClosed
Pre-Sales Questions
Updated March 14, 2017 at 5:00am
2
Most recent comment from TheFox Support:Hello Ahmed, thanks for contacting us!You can set the sub menu as a megamenu.For example Main menu > sub menu ( megamenu ) is possibleMain menu > sub menu ( normal ) > sub menu ( megamenu ) is not p ...
Shane
error codes 500Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated March 14, 2017 at 4:34am
9
Most recent comment from TheFox Support:Hello Shane,We looked into your site but couldn't find any 500 error pages, also we see that you are using Yoast SEO but not settings the page snippet, which is something you need to do or there is no ...
Ricardo Benton
Visual Composer UpdateClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated March 14, 2017 at 1:39am
7
Most recent comment from Ricardo Benton:I bought the full version of Visual Composer, you may close this ticket. Thank you for your assistance.
Peter
Bouncing navigation arrowsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated March 13, 2017 at 4:31am
6
Most recent comment from TheFox Support:Hello Peter,Then can you please send us a link to the actual single product page of your site, if you have all thumbnail set the same size the page area or arrow shouldn't be bouncing, only the left t ...
Laura
Fatal error uploading themeClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated March 12, 2017 at 6:51am
2
Most recent comment from TheFox Support:Hello Laura, thanks for purchasing Thefox!You need to edit your server settings to the one you can find in this article : What To Do If Demo Content Import FailsDepending on what software you are usi ...
Ergo
error after activationClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated March 12, 2017 at 6:37am
2
Most recent comment from TheFox Support:Hello Ergo,Are you using any custom plugins?Please try to deactivate the plugins you are using and see if that fix the problem.Regards