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Public Tickets

Astrong Post Navigation not workingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 28, 2017 at 5:14am   2 Most recent comment from TheFox Support:Hello Astrong,Did you installed any new plugins?This could be the problem, try to deactivate the custom plugins you are using and clear the cache of the server and browser.Then if it doesn't fix the ... IDSCA Using ICONS in body block textClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 24, 2017 at 8:18am   2 Most recent comment from TheFox Support:Hello IDSCA, thanks for purchasing  Thefox!You can't use those icons unless you have included the icons css and font in the themeWhat you can do is use the 4k icons module to use icons on the pageDo ... Rob Problem with thrive leadsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 23, 2017 at 11:08am   4 Most recent comment from Rob:Here's the error generated by the theme which causes the issue:- https://www.screencast.com/t/WjejMEt9xkBZ Peter Browsers rendering and blurred imagesClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 23, 2017 at 5:51am   6 Most recent comment from TheFox Support:Hello Peter,Glad you have been able to fix the problem and sorry for not really being able to help you this time!Do not hesitate to contact us if you have more questions.Have a nice day! Regards. Marius Error installing pluginsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 22, 2017 at 7:21am   2 Most recent comment from TheFox Support:Hello Marius, thanks for purchasing Thefox!I think this is a problem with your server settings not letting you create folder for the plugin or not letting you using the unzip function.Please contact ... Encarna DEMO VISUALIZATIONClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 21, 2017 at 5:44am   2 Most recent comment from TheFox Support:Hello again,We replied to your other ticket, please don't duplicate ticket or don't bump your ticket, this won't make us reply faster.Please take in mink that we may take up to 48h to reply on busy da ... Ed vc_icon short code not workingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 18, 2017 at 6:18am   2 Most recent comment from TheFox Support:Hello Ed,We are not using the default visual composer module in our theme.Please use the "4k icon" module to create the icon.Do not hesitate to contact us if you have more questions.Have a nice weeken ... Andrew Problem with Demo content (Slider pages - Agency)Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 17, 2017 at 6:23am   8 Most recent comment from TheFox Support:Hello Fernando,You're welcome, glad to have been able to help you!Do not hesitate to contact us if you have more questions.Have a nice day! Regards. Augustin PortfolioClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 15, 2017 at 4:23am   8 Most recent comment from TheFox Support:Hello Augustin,You don't need to update the child theme.If you don't have any custom php in your child theme linked to the portfolio module then you should be able to see the new option when you are e ... Brad LayerSlider WP licencingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 13, 2017 at 5:11am   10 Most recent comment from TheFox Support:Hello Timothy,You're welcome, glad to have been able to help you!Do not hesitate to contact us if you have more questions.Have a nice a week! Regards. Andrew Theme cannot be deletedClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 12, 2017 at 6:50am   2 Most recent comment from TheFox Support:Hello Andrew,This is strange if you change the folder to lowercase it should work.Please try to delete it from FTP, this should fix the problem.Regards Michał Visual Editor - front endClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 12, 2017 at 6:44am   4 Most recent comment from TheFox Support:Hello Michał,You're welcome!Do not hesitate to contact us if you have more questions.Have a nice day! Regards. Micah Visual Composer Front End Not WorkingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 9, 2017 at 9:43am   5 Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have more questions. Regards. michele Can not installClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 6, 2017 at 8:10am   2 Most recent comment from TheFox Support:Hello Michele, thanks for purchasing Thefox!The problem is probably your server settings, please make sure to set your server settings to the one you can find in this article :What To Do If Demo Conte ... NGOC HeaderClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated February 6, 2017 at 8:09am   2 Most recent comment from TheFox Support:Hello again,We replied to your other ticket about how to set the header on the left.Unfortunately this is not possible to set different header type to different page unless using additional custom php ...