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Public Tickets

Nikiforos Bafas Mobile menuClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 29, 2016 at 7:37am   3 Most recent comment from TheFox Support:Glad to hear that!Do not hesitate to contact us if you have more questions.Have a nice day! Regards. Nikiforos Bafas Custom SidebarsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 29, 2016 at 7:36am   2 Most recent comment from TheFox Support:Hello Nikiforos,The addtional sidebar only work if the "default" sidebar got a at least 1 widget.It seems to be a bug.Make sure that the default sidebar contains at least 1 widget and the addtional si ... Eze Mobile Nav Menu OptionClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 29, 2016 at 6:13am   2 Most recent comment from TheFox Support:Hello Eze,Happy holidays!Thanks for the feedback, currently this is not possible, do you have a style you are thinking of or have an example of what you would like?We would forward this to the develo ... Nikiforos Bafas Image sizesClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 27, 2016 at 4:57am   2 Most recent comment from TheFox Support:Hello Nikiforos,First if you really only need 1 size you need to go to Woocommerce > Settings > Products > Display to change the thumbnail size to the one you want to use.Then if you are not using ... Nicolas Y Z W Yoast SEO open graph tag incompatible with wocommerce-errorClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 24, 2016 at 2:28pm   5 Most recent comment from Nicolas Y Z W:Hi support,Thank you for the news.We look forward to a permanent solution. Nicolas Y Z W URGENT -- Formatting the WooCommerce My AccountClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 24, 2016 at 2:24pm   5 Most recent comment from Nicolas Y Z W:Hi support,Yes we did use the latest version of the WooCommerce template.It was only partly responsive so we used our custom CSS to format the page.Thank you for the assistance and Merry Christmas. Nicolas Y Z W URGENT -- Registration on checkout compulsory and existing user detection?Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 24, 2016 at 2:22pm   3 Most recent comment from Nicolas Y Z W:Hi Support,Thank you for the update. We hope to be able to continue using your theme.Merry Christmas. Pardeep Gupta error on InstallationClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 24, 2016 at 2:20pm   2 Most recent comment from TheFox Support:Hello Pardeep, thanks for purchasing Thefox and sorry for the late reply.The problem is the PHP version you are using, you need to have php version to be at least 5.3Do not hesitate to contact us if ... Capt Obvious borders on icon boxesClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 24, 2016 at 2:00pm   4 Most recent comment from TheFox Support:Hello Capt,It seems that you have set the background color to transparent, that's why you see the line.Try to edit the module and change the color alpha, that should fix the problem.Do not hesitate to ... Veronica Logo in headerClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 23, 2016 at 5:17am   2 Most recent comment from TheFox Support:Hello Veronica, thanks for purchasing Thefox!You can change the logo width from Thefox > General settingsBut if you want to change the logo height, to make a bigger header you may need to modify the ... Toralf Frankowski Business Template is not workingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 22, 2016 at 6:03am   4 Most recent comment from TheFox Support:Hello Toralf,Glad to have been able to help you!Do not hesitate to contact us if you have more questions. Regards. Ed Adding FontsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 22, 2016 at 6:02am   2 Most recent comment from TheFox Support:Hello Ed,The best thing to do set your font in the css : https://css-tricks.com/snippets/css/using-font-face/Then after setting the font you will be able to set if for the part you want.If you want t ... Christina Custom FieldsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 17, 2016 at 6:54am   2 Most recent comment from TheFox Support:Hello Christina,Unfortunately if you want to do something like this you would need to modify the woocommerce plugin and theme files.This is not an easy modification and our support doesn't cover theme ... Paul French BreadcrumbsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 16, 2016 at 5:41am   11 Most recent comment from TheFox Support:Hello Paul,For those page try to add this custom css :.child_pages_ctn { left:-70px; }.child_pages_ctn:before { left:77px; }and change the value to a higher number if the title is longer.Do not hesit ... goconnext Staff Member OrderingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated December 16, 2016 at 5:15am   8 Most recent comment from TheFox Support:Hello Goconnext, You're welcome! Glad to hear we have been able to help you! Also I don't know if you already did it but if you could rate our theme 5 stars on themeforest, it would really boo ...