Public Tickets
Matthew
Database issuesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 10, 2016 at 5:36am
2
Most recent comment from TheFox Support:Hello Matthew,It seems to be a problem related to the WordPress database, did you installed any custom plugins before noticing this problem?Some free plugins are not programmed correctly and you may h ...
Janna
rd_custom_excerptClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 10, 2016 at 5:24am
3
Most recent comment from TheFox Support:Hello Janna,Glad to hear you found the problem.Do not hesitate to contact us if you have more questions.Have a nice day!
Regards.
Augustin
Setting up the business demoClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 8, 2016 at 5:38am
2
Most recent comment from TheFox Support:Hello Augustin, thanks for purchasing Thefox!You may had a problem while importing the demo, could you please try to go edit the page that doesn't work and just click "Update", then check if you can a ...
Elias
Overlay in safariClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 8, 2016 at 4:24am
8
Most recent comment from TheFox Support:Hello Eric,What is the current version of the theme you are using?Regards
Aaron
Permission denied in ...ReduxCore/inc/class.redux_filesystem.php on line 131Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 7, 2016 at 8:13am
8
Most recent comment from [deleted]:
be_Conor
Responsive Design HelpClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 5, 2016 at 5:51am
6
Most recent comment from TheFox Support:Hello Webaholics, thanks for the feedback,Currently we are working on the update forward the 5.0 version of the visual composer, we hope to be able to add those modifications in the update too.Do not ...
Christian
woocommerce my accountClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 5, 2016 at 5:21am
4
Most recent comment from TheFox Support:Hello Christian,Then please add this custom css ( thefox > styling options ) :
.woocommerce-account .woocommerce-MyAccount-navigation { float: left; width: 30%;}nav.woocommerce-MyAccount ...
Josh Elwood
Update Complaint from a Repeat CustomerClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 4, 2016 at 4:56am
6
Most recent comment from TheFox Support:Hello Josh,You're welcome, thanks again for the feedback.Next week the new version of the Visual composer 5.0 will be released, and we will update our theme too, but you should maybe wait 2~3 days bef ...
Global Cowork
Portfolio excerptClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 4, 2016 at 4:51am
2
Most recent comment from TheFox Support:Hello Global,The portfolio use the excerpt, that's why html are not take in count.If you edit the php file and change the excerpt to the_content() or you can modify the excerpt function :http://wordp ...
Mario
TheFox version 2Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 3, 2016 at 6:26am
2
Most recent comment from TheFox Support:Hello Mario,Please go check the theme panel under Thefox > Header stylingSee if you can choose to make the header full width, and also have option for the transparent header color text etc, if you se ...
Oaks
Anchor links not working correctlyClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 3, 2016 at 6:07am
6
Most recent comment from TheFox Support:Hello Oaks,What you could try to do is go edit the customjs.js file ( thefox/js/ folder ).
setTimeout(function () {
if(j$('.header_bottom_nav').length > 0){
var h_height = j$("#header_ ...
Devin Meek
Wordpress failure noticeClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 3, 2016 at 5:41am
8
Most recent comment from TheFox Support:Hello Adrian,Glad to hear that!You're welcome!Do not hesitate to contact us if you have more questions.Have a nice day!
Regards.
Josh Elwood
Rev Slider Not WorkingClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 2, 2016 at 3:56am
2
Most recent comment from TheFox Support:Hello Josh,Did you updated the theme and revolution slider, could you please tell us the version of the theme and plugins you are using ( Visual composer, revslider )Regards
Aaron
MenusClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 2, 2016 at 3:51am
8
Most recent comment from TheFox Support:Hello Aaron,Glad to have been able to help!Do not hesitate to contact us if you have more questions.Have a nice day!
Regards.
Richard
Anchor in menu not working properlyClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 1, 2016 at 4:32am
14
Most recent comment from TheFox Support:Hello Oaks,
Thanks a lot, we just replied to your ticket.
Regards