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Public Tickets

Marcela A problem when insert icon boxesClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 1, 2016 at 3:07pm   2 Most recent comment from TheFox Support:Hello Marcela, thanks for purchasing Thefox!The problem is from your server settings, when we check your page we see this error :Fatal error: Out of memory (allocated 51118080) (tried to allocate 2624 ... Violeta Question about ThemeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 30, 2016 at 4:49am   2 Most recent comment from TheFox Support:Hello Violeta, thanks for purchasing Thefox!All those pages are in the "Classic demo", if you import the classic demo you will be able to use those pages.You can do this from Thefox > Demo importer.D ... Toni Tripadvisor Icon addClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 28, 2016 at 7:54am   6 Most recent comment from TheFox Support:Hello Janna,You need to de-enqueue the orignal file or just add new css and font file from the child theme functions.php but if you only add need css and font the theme will try to load it 2 times.Do ... Janna BootstrapClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 28, 2016 at 7:46am   6 Most recent comment from TheFox Support:We closed the ticket.Do not hesitate to contact us if you have more questions. Regards. kalai Portfolio tagsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 27, 2016 at 4:08am   2 Most recent comment from TheFox Support:Hello Kalai,1. The Portfolio will show all the tags that the project loaded on the page use.If you have only 2 posts loaded in your page and that those post only use the tag : design, photography you ... Kathy some images load darkClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 24, 2016 at 6:37am   2 Most recent comment from TheFox Support:Hello Kathy,It seems that your support has expired, please renew or buy a new license of our theme.If you could send us a link of the page that has the problem and also the original image we could tr ... Freshy Sites Slow and laggy when editing pagesClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 24, 2016 at 6:29am   11 Most recent comment from TheFox Support:Hello Jon.When our theme is activated we load the 4k plugins that load the icon fonts, this is maybe the source of the problem.We changed the parallax because the current parallax you are using is not ... Baksie Featured GalleriesClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 24, 2016 at 6:25am   2 Most recent comment from TheFox Support:Hello Baksie, thanks for purchasing Thefox!I think that the plugin you are using are not getting the custom field so won't let the user upload the image in the featured galleries, to do this I think ... Hans Scholten testClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 24, 2016 at 5:57am   2 Most recent comment from TheFox Support:I will close this ticket.Regards Richard Possible to upload own icons?Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 23, 2016 at 5:29am   13 Most recent comment from TheFox Support:Hello Richard,You're welcome!Glad to have been able to help you!Do not hesitate to contact us if you have more questions.Have a nice day! Regards. Stratos Agiani Modern Block Title header shadow cssClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 21, 2016 at 8:03am   2 Most recent comment from TheFox Support:Hello Stratos,I am sorry but it seems that your support period has expired.Please re-new your support or purchase a new license of the theme in order to get support.For the custom css try to add !imp ... ruth Change the background of the twitter carouselClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 21, 2016 at 5:16am   4 Most recent comment from TheFox Support:Hello Ruth,Glad to hear that!Do not hesitate to contact us if you have more questions.Have a nice day! Regards. Cat Hickland Changing font sizes in 4 quotes and contact form 7Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 21, 2016 at 5:16am   2 Most recent comment from TheFox Support:Hello Cat, thanks for purchasing Thefox!I am sorry but could you create a new ticket and give us a link to your page that use the contact form and the 4 quotes.Thanks in advance!Regards Mario Problema con el blogClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 21, 2016 at 5:12am   2 Most recent comment from TheFox Support:Hello Mario, thanks for purchasing Thefox!I am sorry but could you create a new ticket in english, we do not understand spanish.Hope you can understand.Regards Vitaliy Visual Composer licenseClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 19, 2016 at 4:32am   4 Most recent comment from TheFox Support:You're welcome!Do not hesitate to contact us if you have more questions. Regards.