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Public Tickets

raydeeyo Activate PluginsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 22, 2016 at 6:07am   2 Most recent comment from TheFox Support:Hello Raydeeyo,Those plugins are already activated, the "enter the license to activate the plugins" is only to get auto update.This is not needed because we will include the plugin newest version eve ... Al Winchell columsn spacingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 21, 2016 at 4:50am   2 Most recent comment from TheFox Support:Hello AI,If you want to do this you would need to use a custom class to the row or column and add custom css to remove the space.Do not hesitate to contact us if you have more questions. Regards. Beatriz Mobile version failuresClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 21, 2016 at 4:43am   10 Most recent comment from TheFox Support:Hello Beatriz,You're welcome!If you can give us a link when your site is online we will be able to check the problem.Do not hesitate to contact us if you have more questions. Regards. Rachel Tables HTML codeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 20, 2016 at 5:13am   2 Most recent comment from TheFox Support:Hello Rachel,Unfortunately this is currently not possible using our tables modules.You would need to use a custom table to do this.Sorry for not being able to help you this time.Do not hesitate to con ... Hayley Button display on mobile device on Slider RevolutionClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 20, 2016 at 5:04am   2 Most recent comment from TheFox Support:Hello again,First for the Slider revolution if advise you to check their online documentation : https://www.themepunch.com/revslider-doc/slider-revolution-documentation/ Deactivating the responsiv ... Eric Portfolio galleryClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 20, 2016 at 4:41am   4 Most recent comment from TheFox Support:Hello Eric,Thanks for the feedback.1. You are right, we will add this option in the next update.2. Thanks for lettings us now, our team will check this.3. This is definitely something that will be add ... kalai PortfolioClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 20, 2016 at 4:36am   2 Most recent comment from TheFox Support:Hello Kalai,This is because currently on the page, only 2 posts that contain the tag are loaded.If you click load more, then more posts will happens.The tags filter only filter the posts already loade ... Marcela Icon boxes - LayersliderClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 18, 2016 at 4:57am   4 Most recent comment from TheFox Support:Hello Marcela,This problem is from your server settings, you need to increase the server memory.Please contact your host and ask them to change the settings to the one you can find in this article :Wh ... Hayley Fox Favicon wont disappearClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 18, 2016 at 4:18am   2 Most recent comment from TheFox Support:Hello again!When we checked your site we see that no favicon is set.I think the browser use thefox favicon from the cache because no favicon is currently set.If you add your own I think the problem ... Andrew Gikei How do i hide first sentence of post from blog? Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 17, 2016 at 10:07am   6 Most recent comment from TheFox Support:Hello Andrew,What do you mean by your main page?Could ou share us a link and a screenshot if possible.Regards Beatriz Mobile version failuresClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 16, 2016 at 10:53am   3 Most recent comment from Beatriz:Sorry! I have copy de order ID. I'll open a new ticket Jake Elslehy Plugins "Download failed. cURL error 7: couldn't connect to host"Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 15, 2016 at 5:13am   3 Most recent comment from TheFox Support:Hello Jake, thanks for purchasing Thefox!Glad to hear that you have been able to fix the problem.Do not hesitate to contact us if you have more questions.Have a nice weekend! Regards. Mauricio Woocommerce category page issuesClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 14, 2016 at 5:40am   3 Most recent comment from TheFox Support:Hello Mauricio,Glad to hear that!Do not hesitate to contact us if you have more questions.Have a nice day! Regards. Josianne Masseau Blogging App not able to connect to blogClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 14, 2016 at 5:37am   2 Most recent comment from TheFox Support:Hello Josianne,I think it's a problem related to the server and not our theme, we don't have any special code that block access for apps.Please try to contact your host support for this problem.Do not ... Mauricio Checkout steps not being validatedClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 14, 2016 at 5:35am   6 Most recent comment from TheFox Support:Hello Mauricio, Glad to hear that!Do not hesitate to contact us if you have more questions.Have a nice day! Regards.