Public Tickets
Mary Heichel
Page LoaderClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 9, 2016 at 7:32am
2
Most recent comment from TheFox Support:Hello Mary, thanks for purchasing Thefox!You mean our default fox logo appear on the top of your own logo?Could you try to clear the server and browser cache ( ctrl + f5 ) and see if it fixes the prob ...
Maarten
Broken child themeClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 8, 2016 at 5:30am
4
Most recent comment from TheFox Support:Hello Maarten,We joined the latest child theme, try to use it to see if it fixes the problem.Do not hesitate to contact us if you have more questions.
Regards.
Andrew
Theme is very slowClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 7, 2016 at 5:50am
3
Most recent comment from TheFox Support:Hello Andrew,For Autopmize, you will have a problem with our theme if you put all the files in one file, if you split in two or three it should works fine.Do not hesitate to contact us if you have mo ...
Andrew
Customize WoocommerceClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 7, 2016 at 5:49am
4
Most recent comment from TheFox Support:You're welcome!Do not hesitate to contact us if you have more questions.
Regards.
Gustav Jönsson
Background image moving around on mobileClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 7, 2016 at 4:57am
2
Most recent comment from TheFox Support:Hello again,Could you please tell us what mobile and the browser you are using?The parallax is from the Visual Composer and currently we don't have bug related to mobile.For the scrolling problem, is ...
Gustav Jönsson
Icons disappeared after updatingClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 7, 2016 at 4:53am
6
Most recent comment from TheFox Support:Hello Gustav,For the Envato market plugin, when you have it installed click the "Envato Market" tab from the WordPress dashboard then generate a token from this page : https://build.envato.com/create ...
Andrew
Slider missing in Landing 01Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 5, 2016 at 7:04am
7
Most recent comment from Andrew :I have another question, just thought of it. Can I edit the colors used in the Woocommerce shop section?
Andrew
Plugin not installing correctlyClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 5, 2016 at 4:40am
3
Most recent comment from TheFox Support:Hello again,This is probably a problem with the folder permission settings on your server.First try to install the plugin directly from Plugins > Add new using the plugins zip file we joined to this ...
Michael Andreosky
Portfolio NavigationClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 4, 2016 at 7:36am
2
Most recent comment from TheFox Support:Hello Michael, thanks for purchasing Thefox!For the portfolio filter, you need to use the tags not the category.This won't be a navigation tho, it will only filter the posts loaded in the page.Make su ...
Ed
More font-families for bodyClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 4, 2016 at 7:13am
4
Most recent comment from TheFox Support:Hello Ed,The text block use the main body font, if you want to use a different font you can add a custom class to the column or text block then add custom css to change the font.Do not hesitate to con ...
Eze
Thefox theme looks terrible on opera mini mobile browsersClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 3, 2016 at 7:45am
8
Most recent comment from TheFox Support:You're welcome!Do not hesitate to contact us if you have more questions.Have a nice weekend!
Regards.
Paul French
UpgradeClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 2, 2016 at 5:39am
2
Most recent comment from TheFox Support:Hello Paul,1. Did you updated the slider after updating the theme?2. It depends, if you are using the really first version of the child theme then you may need to update the child theme, WordPress cha ...
Xavier
Custom links in menuClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 2, 2016 at 5:10am
4
Most recent comment from TheFox Support:You're welcome!Do not hesitate to contact us if you have more questions.Have a nice day!
Regards.
Anh Khoa
FooterClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated December 2, 2016 at 4:49am
4
Most recent comment from TheFox Support:Hello Anh,Unfortunately we don't support theme modifications, you would need to do this modification by yourself.Do not hesitate to contact us if you have more questions.
Regards.
Anh Khoa
Visual ComposerClosed
Pre-Sales Questions
Updated December 2, 2016 at 4:48am
2
Most recent comment from TheFox Support:Hello Anh,It depends of the plugins, our theme is modifying the default VC modules, some of the VC plugin or extensions also modify the default module so won't work or will overwrite our theme functi ...