Public Tickets
Meritxell Castillo
Style CSSClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 18, 2016 at 4:33am
6
Most recent comment from TheFox Support:Hello Meritxell,Then it's hard to tell, what you should do is install the child theme, activate it and try to see if you see what change.Too bad that you didn't note where you added custom cssRegards
Meritxell Castillo
Locations Google MapsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 17, 2016 at 6:56am
4
Most recent comment from TheFox Support:Hello again,Thanks for the feedback, we will let our dev knows and see if this could be something we could add to our current module.Regards
[email protected]
Can't download Visual Composer TemplatesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 16, 2016 at 7:46am
2
Most recent comment from TheFox Support:Hello, thanks for purchasing Thefox!The template library is only available if you purchase the plugin and use the license to activate it completely, the problem is that even if you do that you won't ...
Massimiliano
Parallax in EDGE browserClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 16, 2016 at 7:26am
8
Most recent comment from TheFox Support:Hello Thomas,We know about the parallax effect of visual composer not working really well because of the zoom effect that is done on the images, we are looking for a new parallax function to use and ...
Duncan
header stylingClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 16, 2016 at 6:58am
2
Most recent comment from TheFox Support:Hello Duncan,You can add this custom css ( thefox > styling options ) :.top_email, .top_phone { float:right; }Do not hesitate to contact us if you have more questions.
Regards.
Christian
CSS HelpClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 16, 2016 at 5:18am
15
Most recent comment from TheFox Support:Hello Christian,Strange, our team will make a script to force the header width,We should include this in this week update.Sorry for the inconvenience.Regards
David
Menu ButtonClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 15, 2016 at 6:19am
10
Most recent comment from TheFox Support:You're welcome!Do not hesitate to contact us if you have more questions.
Regards.
Duncan
styles preview/keyClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 13, 2016 at 5:23am
2
Most recent comment from TheFox Support:Hello Duncan,Unfortunately, we don't have such page currently.But this is a nice idea, would save time to the user.Thanks for the feedback.Do not hesitate to contact us if you have more questions.
R ...
François
Instal Problem ErrorClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 12, 2016 at 7:35am
2
Most recent comment from TheFox Support:Bonjour Francois, merci d'avoir acheter notre theme!Je pense que le problem est la configuration du server, les permissions de créer ou d'ouvrir les dossiers.Changer la configuration des dossiers et ...
jesus pulido
Slider RevolutionClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 12, 2016 at 5:40am
5
Most recent comment from TheFox Support:Hello Both of you,Could you please re-create a new private ticket and give us access to your dashboard, this is really strange that you have an error with the latest version, we want to check if it's ...
david
SpeedClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 11, 2016 at 4:23am
2
Most recent comment from TheFox Support:Hello David,It seems that you have a problem with the server settings, this is a timeout errors, could you please try to change the settings to the one you can find in this article : What To Do If De ...
Matthew
Database issuesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 10, 2016 at 5:36am
2
Most recent comment from TheFox Support:Hello Matthew,It seems to be a problem related to the WordPress database, did you installed any custom plugins before noticing this problem?Some free plugins are not programmed correctly and you may h ...
Janna
rd_custom_excerptClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 10, 2016 at 5:24am
3
Most recent comment from TheFox Support:Hello Janna,Glad to hear you found the problem.Do not hesitate to contact us if you have more questions.Have a nice day!
Regards.
Augustin
Setting up the business demoClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 8, 2016 at 5:38am
2
Most recent comment from TheFox Support:Hello Augustin, thanks for purchasing Thefox!You may had a problem while importing the demo, could you please try to go edit the page that doesn't work and just click "Update", then check if you can a ...
Elias
Overlay in safariClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated November 8, 2016 at 4:24am
8
Most recent comment from TheFox Support:Hello Eric,What is the current version of the theme you are using?Regards