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Public Tickets

jesus pulido Slider RevolutionClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 12, 2016 at 5:40am   5 Most recent comment from TheFox Support:Hello Both of you,Could you please re-create a new private ticket and give us access to your dashboard, this is really strange that you have an error with the latest version, we want to check if it's ... david SpeedClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 11, 2016 at 4:23am   2 Most recent comment from TheFox Support:Hello David,It seems that you have a problem with the server settings, this is a timeout errors, could you please try to change the settings to the one you can find in this article : What To Do If De ... Matthew Database issuesClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 10, 2016 at 5:36am   2 Most recent comment from TheFox Support:Hello Matthew,It seems to be a problem related to the WordPress database, did you installed any custom plugins before noticing this problem?Some free plugins are not programmed correctly and you may h ... Janna rd_custom_excerptClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 10, 2016 at 5:24am   3 Most recent comment from TheFox Support:Hello Janna,Glad to hear you found the problem.Do not hesitate to contact us if you have more questions.Have a nice day! Regards. Augustin Setting up the business demoClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 8, 2016 at 5:38am   2 Most recent comment from TheFox Support:Hello Augustin, thanks for purchasing Thefox!You may had a problem while importing the demo, could you please try to go edit the page that doesn't work and just click "Update", then check if you can a ... Elias Overlay in safariClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 8, 2016 at 4:24am   8 Most recent comment from TheFox Support:Hello Eric,What is the current version of the theme you are using?Regards Aaron Permission denied in ...ReduxCore/inc/class.redux_filesystem.php on line 131Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 7, 2016 at 8:13am   8 Most recent comment from [deleted]:  be_Conor Responsive Design HelpClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 5, 2016 at 5:51am   6 Most recent comment from TheFox Support:Hello Webaholics, thanks for the feedback,Currently we are working on the update forward the 5.0 version of the visual composer, we hope to be able to add those modifications in the update too.Do not ... Christian woocommerce my accountClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 5, 2016 at 5:21am   4 Most recent comment from TheFox Support:Hello Christian,Then please add this custom css ( thefox > styling options ) : .woocommerce-account .woocommerce-MyAccount-navigation {    float: left;    width: 30%;}nav.woocommerce-MyAccount ... Josh Elwood Update Complaint from a Repeat CustomerClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 4, 2016 at 4:56am   6 Most recent comment from TheFox Support:Hello Josh,You're welcome, thanks again for the feedback.Next week the new version of the Visual composer 5.0 will be released, and we will update our theme too, but you should maybe wait 2~3 days bef ... Global Cowork Portfolio excerptClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 4, 2016 at 4:51am   2 Most recent comment from TheFox Support:Hello Global,The portfolio use the excerpt, that's why html are not take in count.If you edit the php file and change the excerpt to the_content() or you can modify the excerpt function :http://wordp ... Mario TheFox version 2Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 3, 2016 at 6:26am   2 Most recent comment from TheFox Support:Hello Mario,Please go check the theme panel under Thefox > Header stylingSee if you can choose to make the header full width, and also have option for the transparent header color text etc, if you se ... Oaks Anchor links not working correctlyClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 3, 2016 at 6:07am   6 Most recent comment from TheFox Support:Hello Oaks,What you could try to do is go edit the customjs.js file ( thefox/js/ folder ). setTimeout(function () { if(j$('.header_bottom_nav').length > 0){ var h_height = j$("#header_ ... Devin Meek Wordpress failure noticeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 3, 2016 at 5:41am   8 Most recent comment from TheFox Support:Hello Adrian,Glad to hear that!You're welcome!Do not hesitate to contact us if you have more questions.Have a nice day! Regards. Josh Elwood Rev Slider Not WorkingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated November 2, 2016 at 3:56am   2 Most recent comment from TheFox Support:Hello Josh,Did you updated the theme and revolution slider, could you please tell us the version of the theme and plugins you are using ( Visual composer, revslider )Regards