Public Tickets
Eric
Portfolio galleryClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 20, 2016 at 4:41am
4
Most recent comment from TheFox Support:Hello Eric,Thanks for the feedback.1. You are right, we will add this option in the next update.2. Thanks for lettings us now, our team will check this.3. This is definitely something that will be add ...
kalai
PortfolioClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 20, 2016 at 4:36am
2
Most recent comment from TheFox Support:Hello Kalai,This is because currently on the page, only 2 posts that contain the tag are loaded.If you click load more, then more posts will happens.The tags filter only filter the posts already loade ...
Marcela
Icon boxes - LayersliderClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 18, 2016 at 4:57am
4
Most recent comment from TheFox Support:Hello Marcela,This problem is from your server settings, you need to increase the server memory.Please contact your host and ask them to change the settings to the one you can find in this article :Wh ...
Hayley
Fox Favicon wont disappearClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 18, 2016 at 4:18am
2
Most recent comment from TheFox Support:Hello again!When we checked your site we see that no favicon is set.I think the browser use thefox favicon from the cache because no favicon is currently set.If you add your own I think the problem ...
Andrew Gikei
How do i hide first sentence of post from blog? Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 17, 2016 at 10:07am
6
Most recent comment from TheFox Support:Hello Andrew,What do you mean by your main page?Could ou share us a link and a screenshot if possible.Regards
Beatriz
Mobile version failuresClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 16, 2016 at 10:53am
3
Most recent comment from Beatriz:Sorry! I have copy de order ID. I'll open a new ticket
Jake Elslehy
Plugins "Download failed. cURL error 7: couldn't connect to host"Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 15, 2016 at 5:13am
3
Most recent comment from TheFox Support:Hello Jake, thanks for purchasing Thefox!Glad to hear that you have been able to fix the problem.Do not hesitate to contact us if you have more questions.Have a nice weekend!
Regards.
Mauricio
Woocommerce category page issuesClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 14, 2016 at 5:40am
3
Most recent comment from TheFox Support:Hello Mauricio,Glad to hear that!Do not hesitate to contact us if you have more questions.Have a nice day!
Regards.
Josianne Masseau
Blogging App not able to connect to blogClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 14, 2016 at 5:37am
2
Most recent comment from TheFox Support:Hello Josianne,I think it's a problem related to the server and not our theme, we don't have any special code that block access for apps.Please try to contact your host support for this problem.Do not ...
Mauricio
Checkout steps not being validatedClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 14, 2016 at 5:35am
6
Most recent comment from TheFox Support:Hello Mauricio, Glad to hear that!Do not hesitate to contact us if you have more questions.Have a nice day!
Regards.
Douglas
Make fewer HTTP requestsClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 14, 2016 at 4:59am
4
Most recent comment from TheFox Support:Hello Douglas,The wp fastest cache is simple and alow to put the the js and css together without causing conflict ( if you are only using the plugins our theme include you shouldn't have any problem ) ...
Cbr
Portflio Single PageClosed
Pre-Sales Questions
Updated October 14, 2016 at 4:51am
2
Most recent comment from TheFox Support:Hello Cbr,Yes you can change the thumbnail size if needed, or create the portfolio post as a page so you can make the content show the way you like.Do not hesitate to contact us if you have more quest ...
Janna
Staff thumbnail sizeClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 13, 2016 at 6:14am
9
Most recent comment from TheFox Support:Hello Janna,If you use the no navigation mode, then go to the main theme file and go tothefox/functions/rd_shortcodes and open the rd_recent_blog_posts.phpthen copy all the content except the first li ...
gili
visual composer post gridClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 11, 2016 at 3:33am
2
Most recent comment from TheFox Support:Hello Gili, thanks for purchasing Thefox!Our theme and the visual composer use a different bootstrap that's why we disabled the grid module.If you need a custom grid plugin we recommend this one which ...
Al Winchell
menuClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated October 10, 2016 at 8:48am
4
Most recent comment from TheFox Support:Hello again,You're welcome.Using WooCommerce those buttons will only lead the user to the page where they can register for the woocommerce part.If you want to create two buttons to your main menu what ...