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Public Tickets

Richard Text getting out of the boxClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 10, 2016 at 4:42am   4 Most recent comment from TheFox Support:Hello again,Glad to hear that!You're welcome!Do not hesitate to contact us if you have more questions.Have a nice day! Regards. Richard Contactform button shape different in Safaris browserClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 10, 2016 at 4:37am   5 Most recent comment from TheFox Support:Hello Richard,Glad to hear that!Do not hesitate to contact us if you have more questions.Have a nice day! Regards. Jason adding Google Tag ManagerClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 8, 2016 at 7:15am   4 Most recent comment from TheFox Support:Hello Jason,You can check this video, and use the same plugins they use to inject the code you need :I see on your page that the code is correctly included but you putted it after the tag you need to ... Benny Missing my member staff sitesClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 8, 2016 at 6:24am   4 Most recent comment from TheFox Support:Hello Benny,Glad to have been able to help!Do not hesitate to contact us if you have more questions.Have a nice weekend! Regards. Ed default padding for VC elementsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 7, 2016 at 4:10am   2 Most recent comment from TheFox Support:Hello Ed,To do this you need to use a child theme then you need add this to your child theme functions.php : wp_deregister_script( 'customjs' ); wp_enqueue_script( 'customjs', get_styleshe ... Janna Blog load timeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 7, 2016 at 3:50am   6 Most recent comment from TheFox Support:Hello Janna,That's strange, it seems that all the problems are related to Ajax, for the timeline post it needs to use ajax so you will have to wait a little before the posts load, if you want to have ... Marco blog type6 (trendind post) insert timeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 7, 2016 at 3:46am   4 Most recent comment from TheFox Support:Hello Marco,You're welcome!That's strange, do you have a link to the blog page where the navigation is not working?Regards Logan Stark 3 issues Logo positioning and Text Color change on hoverClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 1, 2016 at 3:20pm   6 Most recent comment from TheFox Support:You're welcome!Do not hesitate to recontact us when needed!Have a nice weekend!Regards Marcela A problem when insert icon boxesClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated October 1, 2016 at 3:07pm   2 Most recent comment from TheFox Support:Hello Marcela, thanks for purchasing Thefox!The problem is from your server settings, when we check your page we see this error :Fatal error: Out of memory (allocated 51118080) (tried to allocate 2624 ... Violeta Question about ThemeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 30, 2016 at 4:49am   2 Most recent comment from TheFox Support:Hello Violeta, thanks for purchasing Thefox!All those pages are in the "Classic demo", if you import the classic demo you will be able to use those pages.You can do this from Thefox > Demo importer.D ... Toni Tripadvisor Icon addClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 28, 2016 at 7:54am   6 Most recent comment from TheFox Support:Hello Janna,You need to de-enqueue the orignal file or just add new css and font file from the child theme functions.php but if you only add need css and font the theme will try to load it 2 times.Do ... Janna BootstrapClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 28, 2016 at 7:46am   6 Most recent comment from TheFox Support:We closed the ticket.Do not hesitate to contact us if you have more questions. Regards. kalai Portfolio tagsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 27, 2016 at 4:08am   2 Most recent comment from TheFox Support:Hello Kalai,1. The Portfolio will show all the tags that the project loaded on the page use.If you have only 2 posts loaded in your page and that those post only use the tag : design, photography you ... Kathy some images load darkClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 24, 2016 at 6:37am   2 Most recent comment from TheFox Support:Hello Kathy,It seems that your support has expired, please renew or buy a new license of our theme.If you could send us a link of the page that has the problem and also the original image we could tr ... Freshy Sites Slow and laggy when editing pagesClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated September 24, 2016 at 6:29am   11 Most recent comment from TheFox Support:Hello Jon.When our theme is activated we load the 4k plugins that load the icon fonts, this is maybe the source of the problem.We changed the parallax because the current parallax you are using is not ...