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Public Tickets

NGOC How to use the fox?Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 25, 2017 at 5:52am   2 Most recent comment from TheFox Support:Hello NGOC, thanks for purchasing Thefox!Currently we don't have video for the new version of the theme, you can still check the documentation here : http://thefoxwp.com/wp-content/themes/TheFox/inc ... Ammere Content displayingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 25, 2017 at 5:13am   2 Most recent comment from TheFox Support:Hello Ammere, thanks for purchasing Thefox!Are you using any custom plugins?If you are using a cache or minifying plugin please try to disable it and clear the server and browser cache this might fix ... Dave Static SidebarClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 25, 2017 at 5:08am   3 Most recent comment from TheFox Support:Hello Dave,Glad to hear you've fixed it!Do not hesitate to contact us if you have more questions.Have a nice day! Regards. Josh Elwood Portfolio Filter | Tag SpacingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 24, 2017 at 5:18am   2 Most recent comment from TheFox Support:Hello again,Please add this custom css :.filter_type_1 #options li { padding: 0 5px 5px 0; }This should do the trickDo not hesitate to contact us if you have more questions.Have a nice day! Regards. Andrew Cannot delete themeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 24, 2017 at 5:08am   2 Most recent comment from TheFox Support:Hello Andrew,The problem is because you are using an old version of the theme with the newest version of wordpress.When WordPress changed to 4.6 they required a change for the theme folder to not us ... Eze Visual Composer Editor breaks with Wordpress Latest VersionClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 24, 2017 at 5:02am   2 Most recent comment from TheFox Support:Hello Eze,We are already including the latest version of the plugin in the latest version of our theme.Please go deactivate and remove the visual composer, then go to Appearance > Install plugins to ... Dave Blog Sidebar resizingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 24, 2017 at 4:51am   6 Most recent comment from TheFox Support:Hello Dave, You're welcome! Glad to have been able to help you! Also I don't know if you already did it but if you could rate our theme 5 stars on themeforest, it would really boost our team m ... Benjamin Parallax Changes Picture DimensionsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 24, 2017 at 4:24am   2 Most recent comment from TheFox Support:Hello Benjamin,We changed the parallax to the default Visual composer parallax because the one we used was not compatible with the latest version of firefox and edge.If you use a bigger image from the ... Carin Staff OptionClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 22, 2017 at 5:39am   4 Most recent comment from TheFox Support:You're welcome,Glad to have been able to help you!Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Rifat Header Top-barClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 22, 2017 at 5:38am   6 Most recent comment from TheFox Support:Hello Rifat,If you want to change the content of the page in mobile : Go edit your current columns that doesn't show properly on mobile and check this box to make them hidden on mobile https://driv ... Matt Carter WooCommerce extension breakingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 21, 2017 at 10:53am   12 Most recent comment from Matt Carter:Kris, I had PM'ed them on Nov 11 with some additional info on my setup and where I was seeing the errors, and have yet to get a reply. FWIW, I have gotten it to work using the Stripe hosted method, ... Sascha Neumann Save Settings FailsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 21, 2017 at 6:23am   3 Most recent comment from TheFox Support:Hello Sascha, thanks for purchasing Thefox!Glad you have been able to fix the problem.Do not hesitate to contact us if you have more questions. Have a nice weekend! Regards. Michael Andreosky Footer formatingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 20, 2017 at 6:33am   3 Most recent comment from Michael Andreosky:Ok. Josh Elwood Contact Form 7Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 19, 2017 at 6:01am   7 Most recent comment from Josh Elwood:Hello!What a great idea, thank you! I know it's an odd case and they often end up as wild goose chases, but I believe I may have some valuable input once I find a resolution. GoDaddy's Managed WP acco ... Michael Google mapClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 19, 2017 at 5:36am   13 Most recent comment from TheFox Support:Hello Michael,You're welcome!Glad to have been able to help you!Do not hesitate to contact us if you have more questions.Have a nice day! Regards.