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Public Tickets

baldwinchew IMPORT DEMO FAILEDClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 26, 2017 at 5:13am   6 Most recent comment from TheFox Support:Hello Baldwinchew,Glad to hear that you have been able to import the demo!The images and video are under copyrights so envato don't let us include it in the demo.They are replaced by placeholder.For t ... Rob double menu in smaller browserwindowClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 26, 2017 at 5:12am   9 Most recent comment from TheFox Support:Hello Rob,Glad to hear that!Do not hesitate to contact us if you have more questions.Have a nice day! Regards. NGOC How to use the fox?Closed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 25, 2017 at 5:52am   2 Most recent comment from TheFox Support:Hello NGOC, thanks for purchasing Thefox!Currently we don't have video for the new version of the theme, you can still check the documentation here : http://thefoxwp.com/wp-content/themes/TheFox/inc ... Ammere Content displayingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 25, 2017 at 5:13am   2 Most recent comment from TheFox Support:Hello Ammere, thanks for purchasing Thefox!Are you using any custom plugins?If you are using a cache or minifying plugin please try to disable it and clear the server and browser cache this might fix ... Dave Static SidebarClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 25, 2017 at 5:08am   3 Most recent comment from TheFox Support:Hello Dave,Glad to hear you've fixed it!Do not hesitate to contact us if you have more questions.Have a nice day! Regards. Josh Elwood Portfolio Filter | Tag SpacingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 24, 2017 at 5:18am   2 Most recent comment from TheFox Support:Hello again,Please add this custom css :.filter_type_1 #options li { padding: 0 5px 5px 0; }This should do the trickDo not hesitate to contact us if you have more questions.Have a nice day! Regards. Andrew Cannot delete themeClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 24, 2017 at 5:08am   2 Most recent comment from TheFox Support:Hello Andrew,The problem is because you are using an old version of the theme with the newest version of wordpress.When WordPress changed to 4.6 they required a change for the theme folder to not us ... Eze Visual Composer Editor breaks with Wordpress Latest VersionClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 24, 2017 at 5:02am   2 Most recent comment from TheFox Support:Hello Eze,We are already including the latest version of the plugin in the latest version of our theme.Please go deactivate and remove the visual composer, then go to Appearance > Install plugins to ... Dave Blog Sidebar resizingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 24, 2017 at 4:51am   6 Most recent comment from TheFox Support:Hello Dave, You're welcome! Glad to have been able to help you! Also I don't know if you already did it but if you could rate our theme 5 stars on themeforest, it would really boost our team m ... Benjamin Parallax Changes Picture DimensionsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 24, 2017 at 4:24am   2 Most recent comment from TheFox Support:Hello Benjamin,We changed the parallax to the default Visual composer parallax because the one we used was not compatible with the latest version of firefox and edge.If you use a bigger image from the ... Carin Staff OptionClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 22, 2017 at 5:39am   4 Most recent comment from TheFox Support:You're welcome,Glad to have been able to help you!Do not hesitate to contact us if you have more questions. Have a nice day! Regards. Rifat Header Top-barClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 22, 2017 at 5:38am   6 Most recent comment from TheFox Support:Hello Rifat,If you want to change the content of the page in mobile : Go edit your current columns that doesn't show properly on mobile and check this box to make them hidden on mobile https://driv ... Matt Carter WooCommerce extension breakingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 21, 2017 at 10:53am   12 Most recent comment from Matt Carter:Kris, I had PM'ed them on Nov 11 with some additional info on my setup and where I was seeing the errors, and have yet to get a reply. FWIW, I have gotten it to work using the Stripe hosted method, ... Sascha Neumann Save Settings FailsClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 21, 2017 at 6:23am   3 Most recent comment from TheFox Support:Hello Sascha, thanks for purchasing Thefox!Glad you have been able to fix the problem.Do not hesitate to contact us if you have more questions. Have a nice weekend! Regards. Michael Andreosky Footer formatingClosed   TheFox | Responsive Multi-Purpose WordPress Theme   Updated January 20, 2017 at 6:33am   3 Most recent comment from Michael Andreosky:Ok.