Public Tickets
Julian
Visual composer isn't workClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated February 1, 2017 at 4:47am
4
Most recent comment from TheFox Support:Hello Julian,Glad to hear that!Do not hesitate to contact us if you have more questions.Have a nice day!
Regards.
aaron
Navigation on mobileClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated February 1, 2017 at 4:37am
6
Most recent comment from TheFox Support:Hello Zuhal,Then please re-new the support or buy a new license of the theme ( if you are creating a new website ) and create a new ticket.Thanks in advance.Regards
Trevor
Mobile LogoClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated January 30, 2017 at 4:25am
6
Most recent comment from TheFox Support:Hello Trevor,Try to disable askimet or jetpack, also if you are using wordpress.com :https://en.support.wordpress.com/themes/mobile-themes/Do not hesitate to contact us if you have more questions.
Re ...
Nikiforos Bafas
Custom headerClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated January 28, 2017 at 5:56am
2
Most recent comment from TheFox Support:Hello Nikiforos,I am sorry but our support doesn't support customization.If you need customization you can contact our partners : Or the envato studio.Sorry for not being able to help you this time.D ...
Mireia
Insert IframeClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated January 28, 2017 at 5:48am
4
Most recent comment from TheFox Support:Hello Mireia,The problem is the css from the additional script you are using.Try to add this custom css :.container { max-width:2000px!important; }Do not hesitate to contact us if you have more quest ...
Grady
Yoast breaks my homepageClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated January 27, 2017 at 6:15am
4
Most recent comment from TheFox Support:Hello Grady,You're welcome!Glad to have been able to help you!Do not hesitate to contact us if you have more questions.Have a nice day!
Regards.
Jenny Hannigan
PortfolioClosed
Pre-Sales Questions
Updated January 26, 2017 at 5:19am
2
Most recent comment from TheFox Support:Hello Jenny, thanks for contacting us!Yes, it's possible, you can put images in a slider or 1 after the other.Do not hesitate to contact us if you have more questions.
Regards.
baldwinchew
IMPORT DEMO FAILEDClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated January 26, 2017 at 5:13am
6
Most recent comment from TheFox Support:Hello Baldwinchew,Glad to hear that you have been able to import the demo!The images and video are under copyrights so envato don't let us include it in the demo.They are replaced by placeholder.For t ...
Rob
double menu in smaller browserwindowClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated January 26, 2017 at 5:12am
9
Most recent comment from TheFox Support:Hello Rob,Glad to hear that!Do not hesitate to contact us if you have more questions.Have a nice day!
Regards.
NGOC
How to use the fox?Closed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated January 25, 2017 at 5:52am
2
Most recent comment from TheFox Support:Hello NGOC, thanks for purchasing Thefox!Currently we don't have video for the new version of the theme, you can still check the documentation here : http://thefoxwp.com/wp-content/themes/TheFox/inc ...
Ammere
Content displayingClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated January 25, 2017 at 5:13am
2
Most recent comment from TheFox Support:Hello Ammere, thanks for purchasing Thefox!Are you using any custom plugins?If you are using a cache or minifying plugin please try to disable it and clear the server and browser cache this might fix ...
Dave
Static SidebarClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated January 25, 2017 at 5:08am
3
Most recent comment from TheFox Support:Hello Dave,Glad to hear you've fixed it!Do not hesitate to contact us if you have more questions.Have a nice day!
Regards.
Josh Elwood
Portfolio Filter | Tag SpacingClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated January 24, 2017 at 5:18am
2
Most recent comment from TheFox Support:Hello again,Please add this custom css :.filter_type_1 #options li { padding: 0 5px 5px 0; }This should do the trickDo not hesitate to contact us if you have more questions.Have a nice day!
Regards.
Andrew
Cannot delete themeClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated January 24, 2017 at 5:08am
2
Most recent comment from TheFox Support:Hello Andrew,The problem is because you are using an old version of the theme with the newest version of wordpress.When WordPress changed to 4.6 they required a change for the theme folder to not us ...
Eze
Visual Composer Editor breaks with Wordpress Latest VersionClosed
TheFox | Responsive Multi-Purpose WordPress Theme
Updated January 24, 2017 at 5:02am
2
Most recent comment from TheFox Support:Hello Eze,We are already including the latest version of the plugin in the latest version of our theme.Please go deactivate and remove the visual composer, then go to Appearance > Install plugins to ...